Analytical and enthusiastic-researcher; aspiring Background Investigator possessing a bachelor's in science and a associate in computer science. Possessing outstanding work ethics, able to maintain integrity and confidentiality. Computer savvy, motivated to learn, grow and excel in Verisign.
Skills
Excellent researcher, active listener, effective communicator, information gathering, information recording/filing, excellent telephone etiquette, excellent report writer, mental health, surveillance, attention to detail
Computer Skills : Operating Systems(Windows, Mac OS, Linux), Microsoft office, PowerPoint, Spreadsheets, Email, Internet, Databases, Zoom, Skype
Leadership Skills : Team player, approachable and trustworthy, case and personnel manager, confidential, problem-solver, dependable, decisive, integrity, self-awareness, critical thinker, focus, result oriented, learning agility, commitment, organized, ethical, honest, emotional intelligence, multi-tasking, confident and ability to go above and beyond
Work History
Professional Security Officer, 06/2018 to Current Securitas Security Services Usa, Inc. – Chippewa Falls, WI,
Establishing and maintaining organization's reputation by complying with legal requirements
Assessing ongoing risk factors and suggesting improvements to senior management
Assuming supervisory duties when necessary
Performing temperature screens of over 500 individuals during Covid-19 pandemic
Performing patrols and looking out for any irregularities in over 30 rooms per shift
Stopping violators from property and obtaining help by alerting Security Response Center via two way radio communication
Accessing risks levels and performing at least 10 patrols per shift to mitigate vulnerabilities
Reporting incidents such as security breaches, safety hazards, electrical and temperature malfunctions through organization's chain of command
Preventing losses by reporting irregularities and advising violators of company policies
Responding to medical emergencies, escalating events through two way radio communication, administering CPR and first aid to resuscitate individual while waiting for emergency medical respond to arrive
Responding to emergencies such as tornado and directing employees to safety as required
Responding to fire emergencies using fire extinguishers, securing perimeters, calling 911 when necessary and escalating incident through chain of command
Establishing professional conversations and good customer service
Identifying and skillfully handling behavioral changes and aggressive people using de-escalating techniques
Gathering information through investigating; planning follow-ups; logging and filing structural incident reports to successfully manage incidents
Handling over 50 calls from clients/employees daily
Issuing badges and escorting visitors, employees, vendors and contractors when necessary to designated locations and providing absolute customer service
Assisting over 100 vendors/contractors during building maintenance projects
Security Professional, 02/2015 to 06/2018 Allied Universal Security – Monterey, CA,
Demonstrated commitment to public safety by patrolling events and well-populated establishments
Assessed ongoing risk factors and suggested over 20 improvements to senior management
Recorded incident reports with detailed accounts of occurrences
Monitored property and investigated any areas of suspicion
Administered CPR and first aid to resuscitate individuals while waiting for emergency medical respond to arrive
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Network Administrator, 01/2012 to 02/2015 Bel Fuse – Westborough, MA,
Conducted server updates including patches (OS, Applications, BIOS), firmware updates, etc
Conducted ongoing Microsoft O365 administration and management
Performed backups of level 2 resource for Desktop Support Technicians
Monitored firewalls, phishing emails, spam, and web filters
Addressed end-user help requests as necessary through ticketing system
Conducted periodic performance reports to head of Information technology
Managed backup systems for all servers, including file restores
Assisted with maintaining written documentation which defines upcoming infrastructural needs and/or requirements
Monitored load balance on servers and made recommendations accordingly
Education
Associate of Science: Computer And Information Sciences, Expected in 2012 University of Yaounde I - Ngoa-ekele Yaounde, GPA:
Bachelor of Science: Accounting and Business Management, Expected in 2008 University of Yaounde II - Yaounde - SOA, GPA:
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