A self motivated professional equipped with excellent communication,multitasking and computer skills. Highly organized team player offering extensive customer service to assist your company to reach its goals.
Call center operations
Customer service oriented
Good telephone etiquette
Time management skills
Access systems and patrol
Professional Security OfficerDec 2011 to May 2014 Allied Barton Security Company - Miami, FL
Analyzed and investigated all incidents along side management and other supervisors.
Monitored and authorized entrance and departure of employees and visitors.
Wrote reports on property damage,theft and presence of unauthorized persons and unusual occurrences.
Continuously monitored security cameras and fire, building and alarm systems.
Toll Booth OperatorAug 2006 to Feb 2007 Faneuil Inc. - Miami, FL
Receiving and disbursing money.
Provided receipts and directions when needed.
Reconciling cash registers at the beginning and end of the shift.
Directed the movement of traffic in an emergency situation.
Administrative AssistantAug 2006 to Feb 2007 America Choice Telecommunications - Miami Gardens, FL
Ordered and distributed office supplies while adhering to a fixed office budget.
Maintained a sanitized reception area, including lounge and associated areas.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
Customer Service RepresentativeMar 2003 to Jun 2006 ABC Distribution LLC - North Miami Beach, FL
Effectively managed a high-volume of inbound and outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Referred unresolved customer grievances to designed departments for further investigation.
Set up new accounts, established customer credit and payment method.
High School Diploma2001Miami Senior High School - Miami, FL
Microsoft Office Specialist Certificate 2008Sullivan & Cogliano Training Center - Miami, FL
Medical Billing and Coding 2008Sullivan & Cogliano Training Center - Miami, FL
Class "D" Security License2011Miami Dade Community College - Miami, FL