Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated team player knowledgeable about effective methods for cleaning and maintaining carpets, furniture, mattresses and related surfaces with speed and efficiency. Quality-focused and results-driven with top-notch skills in planning work and building long-lasting customer relationships. Looking for a permanent role with a growing team. Self-motivated Carpet Cleaner adept at applying strong multitasking and organizational abilities to meet customer needs in a professional manner. Excellent communication and project management skills. Bringing 1 year of related experience. Customer-focused Carpet-Cleaning with 1 year of residential carpet and upholstery cleaning experience. Committed to long-term relationships with customers resulting in multiple repeat engagements and referrals. Relentless at identifying and applying exactly how to meet each client's cleaning needs. Dependable and hardworking Professional Cleaner, skilled in keeping interior and exterior spaces clean and well-maintained. Knowledgeable about sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and all other types of routine and deep cleaning. Seeking new position with room for advancement and chance to contribute to team success. Professional Cleaner equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards.
Skills
Buffing and waxing
Valid driver's license
Upholstery care
Area rugs maintenance
Tile cleaning
Project coordination
Vehicle interiors
Carpet varieties knowledge
Facility maintenance
Rug shampooing
Janitorial equipment familiarity
Floor waxing
Supply inventory management
Sanitization techniques
Mixing cleaning chemicals
Plumbing repairs
Minor repairs
Experience
08/2019 to 05/2020Professional Carpet CleanerEastern Connecticut Health Network | Watertown, CT,
Submitted and explained verbal and written estimates of cleaning services costs in advance.
Used special treatments to remove stains without damaging surfaces.
Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
Maintained cleaning machines and tools and verified excellent condition before using at customer site.
Explained cleaning process to residential customers upon arrival at home and answered questions.
Assessed previously stained areas for complete removal and sprayed room freshener to complete cleaning process.
Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
Cleaned and sanitized carpets and upholstery using steam cleaners for over 20 residential and commercial customers.
Completed average of 5 cleaning projects per day, with 85% excellent survey ratings and multiple repeat customers.
Completed average of 5 cleaning projects per day, with 98% excellent survey ratings and multiple repeat customers.
Expanded cleaning services to tile, grout and hardwood floors upon customer advance request.
Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.
Provided every customer with top-notch service and satisfied each client's individual needs.
Used digital timekeeping system to document hours worked each day.
Performed in-depth cleaning of home environments, including carpets, rugs, tile and grout, furniture and mattresses.
Notified management of structural issues and major repairs.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Maintained inventory of cleaning supplies and documented items requiring reorder.
Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
Notified building managers about needed repairs to maintain public safety.
Moved heavy furniture, equipment and supplies with hand trucks.
Identified major repair and maintenance needs and notified management of concerns.
Maintained building interiors with routine deep cleaning of high-traffic areas.
Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on a 8 hour basis.
Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
Checked inventory for required supplies and made lists for needed cleaning products.
Used industrial cleaning equipment to quickly complete custodial tasks.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Assessed functionality of cleaning equipment and performed repairs when needed.
Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
Responded promptly to requests to clean and sanitize areas after accidents.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
06/2017 to 08/2018Security OfficerChenega Corporation | Morgantown, WV,
Monitored 3 security cameras and fire, building and alarm systems.
Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Investigated alarms and disturbances to maintain safety.
Provided security presence for over 5 events with 300 attendees.
Operated scanning equipment to keep entrance lines moving efficiently.
Documented all security-related situations and submitted in-depth reports to control.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Surveilled all areas within facility to identify suspicious behavior.
Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
Operated and maintained x-ray and metal detection devices at building checkpoints.
Patrolled and secured industrial and commercial premises to prevent intrusion.
Oversaw premises to identify security risks to promote employee and visitor safety.
Searched individuals and baggage for devices, weapons and other prohibited items.
Checked credentials and issued passes before allowing access to property.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Responded to emergency situations quickly to minimize risk and injury.
Guarded restricted areas to prevent unauthorized entry.
Circulated among patrons and customers to keep abreast of emergent security situations.
08/2016 to 06/2017Mail HandlerKao | New York, NY,
Operated mail processing equipment and manually sorted mail.
Recommended and sold services such as insurance and tracking.
Obtained signatures from recipients to release registered and special delivery parcels.
Weighed parcels, calculating costs based on type, total weight, and final destination.
Placed mail into appropriate PO boxes.
Assisted customers in receiving oversized parcels by carrying items inside.
Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Delivered mail to residents and business within assigned area.
Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
05/2016 to 08/2016Order PickerSanMar | City, STATE,
Prepared products, including clothes for shipping according to company specifications.
Education and Training
Expected in 06/2018High School Diploma | Spanish Springs High School, Sparks, NVGPA:
Accomplishments
Negotiated with vendors, saving the company $30,000 annually.
Promoted from Cleaner to Lead Cleaner, in less than 12-months
Led team to achieve 2000 sales annually, earning recognition from upper management and financial reward.
Promoted to Lead Cleaner due to efficiency and consistency that achieved bonus pay.
Drove 90% improvement in 10 months profits through aggressive communication and persuasiveness.
Employee of the month for 5 consecutive months.
Exceeded sales goals by an average of 78% in 1 year
Consistently maintained high customer satisfaction ratings.
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