Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced product management professional well-versed in Agile and Scrum methodologies and principles of product development. Comfortable making key decisions for team to move products efficiently through pre-production and production timelines. Expertise in B2B Integrations and Partner Communications.

  • Implemented B2B integration using B2B/EDI, FTP, FTPS, AS2 protocols. Translated various formats of files: XML, CSV, flat, positional, application to the standard file formats using the mapping tools.
  • Experience Business Operations for Fulfillment/Distribution Centers On-boarding, Vendor and Customer On-boarding, Forward and Reverse Logistics, Buy/Sell System Implementation, Oracle Transportation Management Implementation, DropShip Implementation.
  • Worked in different roles in the field of B2B, B2C, technologies as a B2B Messaging consultant, B2B Business Analyst, and B2B Production Support. Work collaboratively with key stakeholders to translate business information needs into well-defined data requirements to implement BI solutions.
  • Agile frameworks
  • Scrum methodology
  • Story planning
  • Risk Assessments
  • Process integration
  • Team management
  • Operational improvement
  • Identification of Issues
  • Root cause analysis
  • Business operations
  • Problem resolution
  • Technical Expertise
Work History
Product Owner , 07/2017 - Current
Verizon Communications Auburn, ME,
  • Owned and prioritized product backlog.
  • Allocated and approved team resource usage.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Generated, submitted and presented reports every end of Sprint to enhance B2B Messages quality standards.
  • Working with the architecture and IT team, on a Business Analysis solution for building Extended Process Onboarding and Management Tool.
  • Working with Services Business and IT representatives in groups or workshops to gather requirements for PIP (Rosetta Net Messaging) across several functional/business areas for Trade Compliance Trade augmented data.
  • Working closely with multiple Contract Manufactures, Repair Sites and Strategic logistics Center on B2B Messages.
Project Lead, 08/2010 - 06/2017
Ibm Corporation Oslo, MN,
  • Performed independent analysis and provided recommendations to overcome project obstacles.
  • Recruited, hired and supervised resources to staff project team.
  • Defined responsibilities and roles of 19 team members.
  • Feasibility and Impact Analysis on integration points of Cross-Functional changes and boundary systems including upstream and downstream application.
  • Prioritize the B2B Messages as per the impact to business.
  • Categorization of Messages with Business Process and reaching out Business Leaders for the new requirement.
  • Pro-active Assessment of current business affecting system performance, investigation of potential performance issues, analyzes and implements the fix.
  • Status tracking of the issues reported, and review based on the application priority and impact.
  • Functional and Technical level documents to be prepared for Development.
  • Managed risk, investigated solutions and established project recovery plans.
  • Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
  • Developed and followed baseline project plan and milestones for task completion.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Closely collaborated with project members to identify and quickly address problems.
Sr.Business Analyst, 08/2008 - 07/2010
Amazon.Com, Inc. Redlands, CA,
  • Improved Business Process by adding new features.
  • Helped solve diverse program problems with in-depth analysis.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Analyzed program data to provide input for key decision making and strategic planning.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Analyze application data to assess performance and uncover problems.
  • Work in team environment to complete all testing activities according to schedule.
  • Coordinate resolutions with development team and project managers.
  • Complete root cause analysis of defects.
  • Monitor data processing, quality assurance, and development activities.
  • Trouble shooter and resolved application issues escalated from end users.
  • Processed large batches of data on daily and weekly basis.
Business Analyst, 07/2005 - 07/2008
Vizient Overland Park, KS,
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Preparing monthly On Demand global rebate report.
  • Ensuring all required-On Demand rebate report reaches client in time.
  • Communicating with onshore team and keeping them aware of any issues.
  • Attending conference calls every week and presenting monthly metrics to onshore and offshore management heads.
  • Drive implementation of new processes and procedures.
  • Worked on UAT R12 and communicating results to IT and Business.
  • Liaising with other divisions of Oracle such as IT, Finance, Contracts, and Shared services in effort to ensure accurate and timely transaction processing.
Associate of Arts: Master of Business Administration , Expected in 11/2004
Bangalore University - Bangalore, India,
  • Majored in Finance

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