Product Analyst resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Over 13 years of progressively responsible experience in the Travel Industry. Providing customer service as well administrative support. Well-versed in all office settings. High level of skill in back office systems and web- based software applications.

  • Call handling, email responses, web-based research projects, scheduling and
  • Proposal preparation. Resourceful thinker, excellent interpersonal, organizational skills and the ability to work
  • Independently or in a group. Experienced in Sabre Airline /Amadeus Reservation systems, Windows XP,
  • Microsoft Word, Excel, Outlook , Power Point and Explorer.
  • Accounting system, Sales
  • Accounts Receivable, Scanner
  • Balance, Scheduling
  • Billing, Supervisor
  • Clerical, Troubleshooting
  • Interpersonal, Website
  • Competitive
  • Competitive analysis
  • Contracts
  • Credit
  • Clients
  • Customer service
  • Data base
  • Debit
  • Email
  • Fax
  • Filing
  • Financial
  • Explorer
  • Managing
  • Excel
  • Office
  • Outlook
  • Power Point
  • Windows XP
  • Microsoft Word
  • Negotiating
  • Organizational skills
  • Presenting
  • Processes
  • Progress
  • Proposal preparation
  • Quality
  • Reporting
  • Research
  • Sabre
Work History
Product Analyst , 01/2018 - 03/2020
Pwc Las Vegas, NV,
  • Presenting strategies and initiatives for streamlining department processes and procedures.
  • Evaluating, setting up and coordinating work priority with overseas office.
  • Analyzing daily airline sales and ensure targets are reached.
  • Ensure all airline contracts received annually/quarterly are securely uploaded in data base.
  • Analyze contracts and ensure all required information for net fares, promotional fares or commission information are filed on GDS and internal back office system.
  • Process credit memos and debit memos.
  • Monitor and ensure promotional/private fares are being updated on website.
  • Managing and following up with all airline and passenger related issues.
  • Establishing procedures and setting deadlines to resolve any airline or passenger related issues.
  • Negotiating waivers and favors from airlines.
  • Maintaining updated airline contract files, URL and Sabre stars.
  • Reviewing daily performance reports and distributing reports to the necessary parties and departments.
  • Checking and distributing reports/files from our overseas office.
  • Processing all requests with airlines for employee business and vacation travels.
  • Maintaining and updating reports, contracts and claims.
  • Following up on all GDS fare filing issues (Sabre/Amadeus) requiring interface with airlines.
  • Coordinating weekly meeting with team leaders to monitor work in progress and pending projects.
  • Updating and maintaining suppliers contact lists.
  • Assist technology department, with troubleshooting and ensure all updates released on website are accurate and are DOT compliant.
  • Perform daily competitive analysis and ensure we are competitive compared to other OTA's and report any issues to appropriate departments.
  • Consulted with product development teams to enhance products based on customer data.
  • Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
  • Helped incorporate product changes to drive customer engagement and firm profits.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
  • Collaborated with product development team to effectively modernize and update promotions.
  • Completed clerical tasks such as filing, copying and distributing mail.
Accounting Assistant/Administrative Assistant, 10/2006 - 10/2008
Valerie Wilson Travel, Inc City, STATE,
  • Process weekly ARC (Airline Reporting Corp.) Transactions, including exchanges, refunds, voids and debit memos.
  • Process Accounts Receivable and Payable transactions.
  • Perform routine reconciliation, meet daily and weekly deadlines.
  • Provide day -to-day maintenance of travel and general ledgers and ensure branches are balanced and settled each week.
  • Submit bank deposits daily using a desktop scanner, transmitted through a secure encrypted Internet connection.
  • Assume responsibility when short staffed to ensure all work deadlines were met.
  • Completion of customer service inquiries regarding ticket usage, refunds and invoices.
  • Responsible for downloading and importing commission payments from all travel vendors, using (NPC) National Payment Company's interactive website, submit payments in back office accounting system.
  • Perform clerical duties, fax, and copy/scan and organized filing system.
ARC Processor/Administrative Assistant, 01/2003 - 09/2006
HRG North America City, STATE,
  • Prepare and submit weekly Reports, using IAR (Interactive Airline Reporting) Reporting for corporate headquarters.
  • Manage ARC and IAR reporting for multiple clients with total annual sale of $300.00 million.
  • Daily processing of all refunds, voids, exchanges, commissions, debit and credit memos on the weekly sales report.
  • Balance and submit weekly ARC Reports before meeting deadline.
  • Provide quality service and seek constant improvement.
  • Complete all office duties as deemed appropriate.
  • Assist the manager and supervisor in ensuring all clients are up to date with ARC Procedures.
Reservations Agent/ Administrative Assistant, 03/2001 - 12/2003
Travac USA, Inc City, STATE,
  • Maintained travel reservations for travel agents and direct passengers.
  • Issue manual and computerized ticketing.
  • Provide information involving ticketing, schedules, and special accommodations.
  • Initiate customer billing and ensure timely posting of all financial transactions.
  • Responsible for all incoming emails, and reservations booked on the website, resolved customer inquiries.
  • Handled front desk duties, maintained and organized filing system.
  • Certificates Sabre Certificates achieved in 2001.
Associate: Travel and Tourism, Science, Expected in 2000
Kingsborough Community College - Brooklyn, NY

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Resume Overview

School Attended

  • Kingsborough Community College

Job Titles Held:

  • Product Analyst
  • Accounting Assistant/Administrative Assistant
  • ARC Processor/Administrative Assistant
  • Reservations Agent/ Administrative Assistant


  • Associate

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