Product Analyst resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Over 13 years of progressively responsible experience in the Travel Industry. Providing customer service as well administrative support. Well-versed in all office settings. High level of skill in back office systems and web- based software applications.
Skills
Call handling, email responses, web-based research projects, scheduling and
Proposal preparation. Resourceful thinker, excellent interpersonal, organizational skills and the ability to work
Independently or in a group. Experienced in Sabre Airline /Amadeus Reservation systems, Windows XP,
Microsoft Word, Excel, Outlook , Power Point and Explorer.
Presenting strategies and initiatives for streamlining department processes and procedures.
Evaluating, setting up and coordinating work priority with overseas office.
Analyzing daily airline sales and ensure targets are reached.
Ensure all airline contracts received annually/quarterly are securely uploaded in data base.
Analyze contracts and ensure all required information for net fares, promotional fares or commission information are filed on GDS and internal back office system.
Process credit memos and debit memos.
Monitor and ensure promotional/private fares are being updated on website.
Managing and following up with all airline and passenger related issues.
Establishing procedures and setting deadlines to resolve any airline or passenger related issues.
Negotiating waivers and favors from airlines.
Maintaining updated airline contract files, URL and Sabre stars.
Reviewing daily performance reports and distributing reports to the necessary parties and departments.
Checking and distributing reports/files from our overseas office.
Processing all requests with airlines for employee business and vacation travels.
Maintaining and updating reports, contracts and claims.
Following up on all GDS fare filing issues (Sabre/Amadeus) requiring interface with airlines.
Coordinating weekly meeting with team leaders to monitor work in progress and pending projects.
Updating and maintaining suppliers contact lists.
Assist technology department, with troubleshooting and ensure all updates released on website are accurate and are DOT compliant.
Perform daily competitive analysis and ensure we are competitive compared to other OTA's and report any issues to appropriate departments.
Consulted with product development teams to enhance products based on customer data.
Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Helped incorporate product changes to drive customer engagement and firm profits.
Prioritized roadmap in order to achieve product goals and metrics.
Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
Collaborated with product development team to effectively modernize and update promotions.
Completed clerical tasks such as filing, copying and distributing mail.
Accounting Assistant/Administrative Assistant, 10/2006 - 10/2008 Valerie Wilson Travel, Inc – City, STATE,
Process weekly ARC (Airline Reporting Corp.) Transactions, including exchanges, refunds, voids and
debit memos.
Process Accounts Receivable and Payable transactions.
Perform routine reconciliation, meet daily and weekly deadlines.
Provide day -to-day maintenance of travel and general ledgers and ensure branches are balanced and
settled each week.
Submit bank deposits daily using a desktop scanner, transmitted through a secure encrypted Internet
connection.
Assume responsibility when short staffed to ensure all work deadlines were met.
Completion of customer service inquiries regarding ticket usage, refunds and invoices.
Responsible for downloading and importing commission payments from all travel vendors, using (NPC)
National Payment Company's interactive website, submit payments in back office accounting system.
Perform clerical duties, fax, and copy/scan and organized filing system.
ARC Processor/Administrative Assistant, 01/2003 - 09/2006 HRG North America – City, STATE,
Prepare and submit weekly Reports, using IAR (Interactive Airline Reporting) Reporting for corporate
headquarters.
Manage ARC and IAR reporting for multiple clients with total annual sale of $300.00 million.
Daily processing of all refunds, voids, exchanges, commissions, debit and credit memos on the weekly
sales report.
Balance and submit weekly ARC Reports before meeting deadline.
Provide quality service and seek constant improvement.
Complete all office duties as deemed appropriate.
Assist the manager and supervisor in ensuring all clients are up to date with ARC Procedures.
Reservations Agent/ Administrative Assistant, 03/2001 - 12/2003 Travac USA, Inc – City, STATE,
Maintained travel reservations for travel agents and direct passengers.
Issue manual and computerized ticketing.
Provide information involving ticketing, schedules, and special accommodations.
Initiate customer billing and ensure timely posting of all financial transactions.
Responsible for all incoming emails, and reservations booked on the website, resolved customer inquiries.
Handled front desk duties, maintained and organized filing system.
Certificates
Sabre Certificates achieved in 2001.
Education
Associate: Travel and Tourism, Science, Expected in 2000 - Kingsborough Community College - Brooklyn, NY GPA:
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