Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
I am a motivated and proactive business professional with over 10 years of experience ranging from customer support to the procurement field. My background makes me a strong leader, team player, and fast learner. I possess a high level of written and oral communication skills and the ability to interact successfully with other employees. I am seeking a position that offers growth potential and the ability to demonstrate and apply my analytical and decision-making skills as highlighted herein. 
  • Costpoint
  • JD Edwards
  • PeopleSoft CRM
  • Salesforce
  • Maximo
  • MS Office Suite
Procurement Contract Specialist, 2017 to 10/2017
AccentureTampa, FL,
Build successful and profitable teaming relationships with key partners Responsible for building a network of key contacts and relationships within accounts to secure customer loyalty and gain early insights into potential business opportunities Understanding the customer’s requirements and works with vendors to meet and exceed those requirements Sets and manages customer (internal and external) expectations Handles heavy quoting requirements from internal/external customers procuring through various contract vehicles Works with Contracting Officers to help move requirements through the contracting process Track leads within the organization and determine success ratio Working cooperatively across departments Keeping up with filing requirements and processes Creating and tracking purchase orders for equipment only awards and credit card purchases Providing support to project managers for international shipments Updating customers with order status and confirming acceptance upon completion Reviewing and approving vendor invoices and submitting request for customer invoicing Experience with Cost Point and MS Word, Excel, Salesforce Experience with Federal contract vehicles such as NASA SEWP and/or GSA Schedule, and providing timely response to their associated delivery order requests 
Commercial Sales Order Manager, 10/2015 to 01/2017
General Services AdminMadison, WI,
Provides top tier customer service to ensure customer satisfaction. Manages orders in a timely and accurate manner adhering to estimated order completion dates. Acts as a liaison with other departments including sales, warehouse and accounting to establish and update efficient order management and fulfillment processes. Acting supply chain manager responsible for the oversight of materials, information, and finances as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer. Responsible for all inventory stock cost and invoicing Handles difficult customer situations independently and foresees potential issues. Creates purchase orders sent to vendors requesting commercial samples for all outside salespersons. Responsible for following up with purchase orders, ETA's and making sure orders are on track to make their estimated completion date while keeping customers informed of any backorders /or problems that may arise. Ensures that all materials are received the previous day and contacts the customers when orders are complete. Assist accounting department with invoicing all commercial orders once they are complete. Experience with using MAS 200 system, Salesforce, and MS Office Suite. 
Procurement Analyst, 2010 to 09/2015
Memorial HermannHouston, TX,
Responsible for obtaining most competitive prices and comparing products by analyzing specifications and evaluating market conditions Establishes and maintains purchase order workflow and ensures the timely issuance of purchase orders Handles purchase card orders, purchase requisitions, and documents packaging and shipping requirements. Performs small purchase audits and works with team to administer awards. Responsible for negotiating prices, resolving any discrepancies with vendors and preparing contract documents Provides quote evaluations, price negotiations with sole-source vendors and determining reasonable prices within scope of purchasing guidelines Responsible for physical inventories and direct/indirect logistics coordination Tracks purchase orders and confirms system lead times, delivery dates, dealing with purchasing and inventory duties such as costs using Maximo and JD Edwards. Proficient in MS Office and experience with using CRM Researches contracts, suppliers, equipment and regulations, including the evaluation of new products for the purpose of analyzing information to determine product/and or service need and availability as necessary. NACI clearance obtained with this position.
Case Manager, 01/2006 to 2010
Iconma, L.L.C.San Francisco, CA,
Accustomed to handling sensitive, confidential information when reviewing all medical records necessary to determine class rating of new life insurance policies Responsible for finding any "red flags" that may prevent the client from receiving the best offer. Worked with carriers and vendors to retrieve any outstanding required medical and financial information. Acted as the advisor's advocate and negotiated the need for outstanding requirements or information to ensure offer is received as quickly as possible. Responded to all emails and communicated with agents regarding case status weekly. Proficient in Microsoft Office including Word, Excel and Powerpoint Experience using SAP to improve customer satisfaction with automated policy administration processes 
Technical Support, 2005 to 01/2006
Alta Equipment Group Inc.Burton, MI,
Ensured timely follow up and closure of all customer trouble tickets using People Soft CRM (Customer Relationship Management) Performed Tier I technical troubleshooting for entire portfolio of Telenor Satellite Communication mobile satellite and broadband services Resolved technical issues via telephone and email Proficient in Microsoft Office including Word, Excel and Powerpoint 
Customer Support Manager, 2002 to 2005
A Place For MomOakland, CA,
Supervised 15 customer care employees regarding call monitoring and team stats Responsible for training new employees and quality control Performed follow-up calls to resolve escalated issues Proficient in Microsoft Office including Word, Excel and Powerpoint 
Quality Assurance Manager, 2001 to 2002
Dewolff Boberg & AssociatesEl Paso, TX,
Monitored inbound/outbound calls for AT&T customers with assistance for long distance, wireless, and digital broadband service Restored phone service and maintained records of payments made by customers Resolved escalated issues within the department Maintained team stats and implemented training manuals for new employees 
Warehouse & Logistics Manager, 10/1999 to 2001
Amerigas Propane, Inc.Cedar Rapids, IA,
Managed the control, condition, and security of inventory Inspected physical condition of warehouse and furniture. Responsible for scheduling, routing, and control of all trucking activity Ensured that safety standards are adhered to in all areas of the warehouse. Provides necessary safety education, including OSHA, DOT, HAZMAT, monthly safety meetings, videos etc. Maintained accurate and timely cycle counts, as well as other procedural operations to account for inventory, i.e. accurate paperwork, appropriate driver notes, etc. 
Motor Transport Operator, 1997 to 09/1999
US ArmyCity, STATE,
Operate all wheel vehicles and equipment over varied terrain and roadways.
Manage load, unload, and safety of personnel being transported
Oversee and check proper loading and unloading of cargo on vehicles and trailersEmploy convoy defense techniques
Identify, correct or report all vehicle deficiencies
Prepare vehicle for movement/shipment by air, rail or vessel
Education and Training
High School Diploma: General Studies, Expected in 1996
St. Andrews Parish High - Charleston, SC
Activities and Honors

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • St. Andrews Parish High

Job Titles Held:

  • Procurement Contract Specialist
  • Commercial Sales Order Manager
  • Procurement Analyst
  • Case Manager
  • Technical Support
  • Customer Support Manager
  • Quality Assurance Manager
  • Warehouse & Logistics Manager
  • Motor Transport Operator


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: