Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I am a motivated and proactive business professional with over 10 years of experience ranging from customer
support to the procurement field. My background makes me a strong leader, team player, and fast learner. I
possess a high level of written and oral communication skills and the ability to interact successfully with other
employees. I am seeking a position that offers growth potential and the ability to demonstrate and apply my
analytical and decision-making skills as highlighted herein.
Skills
Costpoint
JD Edwards
PeopleSoft CRM
Salesforce
Maximo
MS Office Suite
Experience
Procurement Contract Specialist, 2017 to 10/2017 Accenture – Tampa, FL,
Build successful and profitable teaming relationships with key partners
Responsible for building a network of key contacts and relationships within accounts to secure customer loyalty and
gain early insights into potential business opportunities
Understanding the customer’s requirements and works with vendors to meet and exceed those requirements
Sets and manages customer (internal and external) expectations
Handles heavy quoting requirements from internal/external customers procuring through various contract vehicles
Works with Contracting Officers to help move requirements through the contracting process
Track leads within the organization and determine success ratio
Working cooperatively across departments
Keeping up with filing requirements and processes
Creating and tracking purchase orders for equipment only awards and credit card purchases
Providing support to project managers for international shipments
Updating customers with order status and confirming acceptance upon completion
Reviewing and approving vendor invoices and submitting request for customer invoicing
Experience with Cost Point and MS Word, Excel, Salesforce
Experience with Federal contract vehicles such as NASA SEWP and/or GSA Schedule, and providing timely
response to their associated delivery order requests
Commercial Sales Order Manager, 10/2015 to 01/2017 General Services Admin – Madison, WI, Provides top tier customer service to ensure customer satisfaction.
Manages orders in a timely and accurate manner adhering to estimated order completion dates.
Acts as a liaison with other departments including sales, warehouse and accounting to establish and update
efficient order management and fulfillment processes.
Acting supply chain manager responsible for the oversight of materials, information, and finances as they move in a
process from supplier to manufacturer to wholesaler to retailer to consumer.
Responsible for all inventory stock cost and invoicing
Handles difficult customer situations independently and foresees potential issues.
Creates purchase orders sent to vendors requesting commercial samples for all outside salespersons.
Responsible for following up with purchase orders, ETA's and making sure orders are on track to make their
estimated completion date while keeping customers informed of any backorders /or problems that may arise.
Ensures that all materials are received the previous day and contacts the customers when orders are complete.
Assist accounting department with invoicing all commercial orders once they are complete.
Experience with
using MAS 200 system, Salesforce, and MS Office Suite.
Procurement Analyst, 2010 to 09/2015 Memorial Hermann – Houston, TX,
Responsible for obtaining most competitive prices and comparing products by analyzing specifications and evaluating
market conditions
Establishes and maintains purchase order workflow and ensures the timely issuance of purchase orders
Handles purchase card orders, purchase requisitions, and documents packaging and shipping requirements.
Performs small purchase audits and works with team to administer awards.
Responsible for negotiating prices, resolving any discrepancies with vendors and preparing contract
documents
Provides quote evaluations, price negotiations with sole-source vendors and determining reasonable prices within
scope of purchasing guidelines
Responsible for physical inventories and direct/indirect logistics coordination
Tracks purchase orders and confirms system lead times, delivery dates, dealing with purchasing and inventory
duties such as costs using Maximo and JD Edwards.
Proficient in MS Office and experience with using CRM
Researches contracts, suppliers, equipment and regulations, including the evaluation of new products for the purpose
of analyzing information to determine product/and or service need and availability as necessary.
NACI clearance obtained with this position.
Case Manager, 01/2006 to 2010 Iconma, L.L.C. – San Francisco, CA,
Accustomed to handling sensitive, confidential information when reviewing all medical records necessary to
determine class rating of new life insurance policies
Responsible for finding any "red flags" that may prevent the client from receiving the best offer.
Worked with carriers and vendors to retrieve any outstanding required medical and financial information.
Acted as the advisor's advocate and negotiated the need for outstanding requirements or information to ensure
offer is received as quickly as possible.
Responded to all emails and communicated with agents regarding case status weekly.
Proficient in Microsoft Office including Word, Excel and Powerpoint
Experience using SAP to improve customer satisfaction with automated policy administration processes
Technical Support, 2005 to 01/2006 Alta Equipment Group Inc. – Burton, MI,
Ensured timely follow up and closure of all customer trouble tickets using People Soft CRM (Customer
Relationship Management)
Performed Tier I technical troubleshooting for entire portfolio of Telenor Satellite Communication mobile
satellite and broadband services
Resolved technical issues via telephone and email
Proficient in Microsoft Office including Word, Excel and Powerpoint
Customer Support Manager, 2002 to 2005 A Place For Mom – Oakland, CA,
Supervised 15 customer care employees regarding call monitoring and team stats
Responsible for training new employees and quality control
Performed follow-up calls to resolve escalated issues
Proficient in Microsoft Office including Word, Excel and Powerpoint
Quality Assurance Manager, 2001 to 2002 Dewolff Boberg & Associates – El Paso, TX,
Monitored inbound/outbound calls for AT&T customers with assistance for long distance, wireless, and digital
broadband service
Restored phone service and maintained records of payments made by customers
Resolved escalated issues within the department
Maintained team stats and implemented training manuals for new employees
Warehouse & Logistics Manager, 10/1999 to 2001 Amerigas Propane, Inc. – Cedar Rapids, IA,
Managed the control, condition, and security of inventory
Inspected physical condition of warehouse and furniture.
Responsible for scheduling, routing, and control of all trucking activity
Ensured that safety standards are adhered to in all areas of the warehouse. Provides necessary safety
education, including OSHA, DOT, HAZMAT, monthly safety meetings, videos etc.
Maintained accurate and timely cycle counts, as well as other procedural operations to account for inventory,
i.e. accurate paperwork, appropriate driver notes, etc.
Motor Transport Operator, 1997 to 09/1999 US Army – City, STATE,
Operate all wheel vehicles and equipment over varied terrain and roadways.
Manage load, unload, and safety of personnel being transported
Oversee and check proper loading and unloading of cargo on vehicles and trailersEmploy convoy defense techniques
Identify, correct or report all vehicle deficiencies
Prepare vehicle for movement/shipment by air, rail or vessel
Education and Training
High School Diploma: General Studies, Expected in 1996 St. Andrews Parish High - Charleston, SC GPA:
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