processor support hssii resume example with 15 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Bi-lingual highly motivated team player with excellent administrative support skills. Twenty years' experience that includes working with: Banking institutions, Health plans, Money Transfers, Human Resources, Payroll Administrator, and Property Management. Skilled in: Microsoft Office, Quick Books, Oracle, Paychex, ADP, Lotus, MultiMate, and AS400.
  • Accounts receivable professional
  • General ledger accounting aptitude
  • Complex problem solving
  • Accounts Payables
  • Multi State Payroll
Reduced the open invoice cycle time from 30 days to 5 days by developing new dispute reporting procedures.Researched and resolved billing problems that had been previously missed.
2011 to 2013 Processor Support - HSSII - Alert360 | Fresno, CA,
  • Processing of loans approved by an Underwriter or an automated decision system within designated signing authority limits, responsible for clearing conditions and issuing changes to the terms on previously approved loans.
  • Responsible for verifying conditions of approval which may include customer income/assets documentation, resolve title issues, child support liens, vesting issues, appraisal disputes; Foreclosures disputes, Short Sales, Deed in Lieu; coordinate closing activities capable of maintaining a high level of customer service by being proactive in communication with customers; ability to manage a heavy pipeline of 300 plus loans.
10/2009 to 10/2015 Bookkeeper/AP/AR-Payroll/HR Wintrust Financial | Elmhurst, IL,
  • Develops system to account for financial transactions by establishing a char of accounts; responsible of accounts payables & receivables for 7 buildings.
  • Receives and reconcile payments for all units.
  • Process inquiries, Invoice coding, maintenance orders, Management Reports and Financial Statements, handled Payroll for the entire company.
  • Assist with Human Resources issues and compliance.
2006 to 11/2009 Payroll Administrator Geodis | Torrance, CA,
Calculated figures such as discounts, percentage allocations and credits.
  • High payroll volume of 1200 employees; processing new hires, Verification of employment, bonuses, commissions and garnishments on in-house payroll system Reconciliation.
  • Of payroll account as well as processing numerous reports; processed 401K nd employees loans.
10/2006 to 06/2009 Credit Risk Assistant Alert360 | Springfield, MO,
  • Served as right hand to CFO in administrative capacity; proven multi-tasking abilities; Extensive knowledge of Loan documentation process and FHA/HUD.
  • Demonstrated and understanding of the approval/denial process of wholesale brokers, title companies, appraisers, loan processors, and closer backup for the Wholesale Department.
  • Evaluated liability, Commercial Insurance coverages, property taxes on large commercial and residential mortgage loans.
  • Manual analysis of MODS, Foreclosure, BK13, Assumption, and Forbearance plan loans.
11/2016 to 12/2016 Escrow Administration Specialist Acv Auctions | La Mesa, CA,
  • Evaluation of various properties, liability and other commercial insurance coverage as well as Property Tax assessments, in connection with large commercial and residential mortgage loans.
  • Handled all contact with customers & insurance companies to resolve any discrepancies, etc.
  • Manual analysis of MODS, Foreclosure, BK13, Assumption, and Forbearance plan loans.
04/2003 to 09/2009 Human Resources Assistant - Payroll Coordinator HealthworRx | City, STATE,
  • Keep the organization's personnel records up-to-date, record keeping of address, job titles, benefits, and salaries changes.
  • Assists employees with routine personnel related questions as the first point of contact for employee related issues.
  • Administrator for Health/Dental and 401K.
  • Payroll Coordinator - 200+ Employees.
  • Responsible for computing & recording earnings owed to each company.
  • Verify receipts of Exception Lists and Time Off requests; edit Payroll data: manually enter employee hours for locations without Tru Time hardware, electronically transfer hours to Preview System/Paychex.
05/2016 to 11/2016 Quality Control Coordinator Bank United FSB | City, STATE,
  • Loan Servicing.
  • Responsible for transfer loans sold to new investors and residential portfolio information verification.
  • Audited control of escrow analysis, insurance, Arm loan modifications, real estate taxes and payments on a monthly based.
  • Money wire transfer Operations - Authorized payments through analysis of supporting documents, processing, and balancing wire transfers.
2002 to 11/2009 Payroll Administrator WCS Lending LLC | City, STATE,
  • Handled payroll for 500+ multi-state; compute adjustments, insurance benefits, deductions, bonuses, commissions; garnishments; set up direct deposits, process manual accounting entries.
  • Back up for HR Dept.
Calculated figures such as discounts, percentage allocations and credits.
11/2016 to 04/2016 Loan Processor/Funding Manager National City Mortgage | City, STATE,
  • Reviewing loan amounts, interest rates, closing figures, and escrows.
  • Underwriters and Closers Approval prior to Funding loans while working to meet deadlines.
  • In charge and Responsible for continually being involved with the cash audits and reconciliations of daily loans reports.
01/1 to 11/2016 Payroll Associate Spherion Corp | City, STATE,
  • Process high volume Payroll/Billing functions for nine states, processed time sheets.
  • Handle inquiries on payroll/billing problems and errors.
  • Process all stop pays, Employees adjustments and follow up to ensure voids and replacements are correctly entered into the system in accordance with policy.
  • Research and resolve problems related to manual checks.
  • Assist in resolving any recurring problems with W2.
  • Distribution of over 5000 checks on a weekly basis.
Accounting, accounts payables, administrative, backup, benefits, Billing, closing, hardware, customer service, Data Entry, documentation, edit, financial, Financial Statements, Human Resources, HR, Human Relations, Insurance, Loan documentation, Money, mortgage loans, multi-tasking, Payroll, personnel, processors, coding, real estate, record keeping, recording, Research, Sales, Secretarial, Tax, advanced problem-solving, great organizational skills
Expected in to to | Business Administration Old Westbury College, S.U.N.Y, , GPA:
Business Administration
Expected in to to Loan Processor & Underwriter's Certificate National Puerto Rican Forum, N.Y. Secretarial, Data Entry, Accounting, Human Relations | Miami Dade Community College, Miami, FL GPA:

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Resume Overview

School Attended

  • Old Westbury College, S.U.N.Y
  • Miami Dade Community College

Job Titles Held:

  • Processor Support - HSSII -
  • Bookkeeper/AP/AR-Payroll/HR
  • Payroll Administrator
  • Credit Risk Assistant
  • Escrow Administration Specialist
  • Human Resources Assistant - Payroll Coordinator
  • Quality Control Coordinator
  • Payroll Administrator
  • Loan Processor/Funding Manager
  • Payroll Associate


  • Loan Processor & Underwriter's Certificate National Puerto Rican Forum, N.Y. Secretarial, Data Entry, Accounting, Human Relations

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