Adept at handling administrative and customer service needs in busy medical settings, as well as maintaining equipment and performing basic cashiering functions. Proficient in screening procedures, compliance standards and recordkeeping requirements.
- Equipment operation
- Documentation ability
- PPE use
- Customer service
- Equipment cleaning
- Medical terminology knowledge
- Calm and level-headed under duress
- Product Knowledge
- Money Management
- Cash management
- ID verification
- Returns and exchanges
- Loss prevention
- Customer greeting
Boulder, CO, 03/2020 - Current
- Collected information on patient vital signs, including current height, weight and BP.
- Performed finger sticks and utilized equipment to test blood for iron and protein levels.
- Established new donor files and added detailed information.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
Rogers, AR, 01/2015 - 12/2019
- Conferred with pathology to help narrow down diagnoses based on located abnormalities.
- Managed departmental inventory and supply ordering.
- Conducted blood counts and other tests to support safe transfusion processes.
Mcallen, TX, 01/2012 - 01/2015
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
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School Attended
- Highlands High School
Job Titles Held:
- Medical Screener
- Processor
- Service Desk Associate
Degrees
- High School Diploma
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