Processor Resume Example
To secure a position that will enable me to utilize my acquired skills and experience in working with customers from all backgrounds and assisting them with meeting all their financial goals through asking questions and listening to all their wants/needs.
Target Company:
My ideal company is one which promotes career development, strong ethical values and is dedicated to its employees. The company would provide a fast-paced and challenging atmosphere with opportunity for growth and advancement.
November 2013 to CurrentAmerican Seafoods Crew - Seattle , WA
- Develop knowledge of company products, policies and procedures, and underwriting requirements
- Understand real estate appraisals, title reports, and real estate transactions
- Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
- Work side by side with loan officer to understand each file to ensure an on time closing and to meet monthly goals
- Perform miscellaneous duties as needed and required
February 2011 to November 2013Direct Mortgage Loans - Las Vegas , NV
- Develop knowledge of company products, policies and procedures, and underwriting requirements
- Understand real estate appraisals, title reports, and real estate transactions
- Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures
- Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
- Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in
- Develop and maintain a high degree of visibility for WFHM in the marketplace
- Perform miscellaneous duties as needed and required
July 2010 to February 2011Bbcn Bank - San Diego , CA
- Provides exceptional service delivery to our internal and external customers to resolve account service issues
- Responds to customer inquiries promptly and effectively
- Adheres to operational controls to ensure the safety and security of customer and bank assets
- Basic account opening for existing customer when needed as
- Resolve customer complaints/issues promptly and effectively
- Supports sales/service activities within the branch by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
- Demonstrates positive, can-do attitude and customer first culture.
January 2010 to July 2010Suffolk Federal Credit Union - Islandia , NY
- Participates in daily sales activities and branch sales promotions to peak customer interest and refer customers to Personal Bankers
- Proactively learns new and existing products through sales aid (features, benefits, fees, etc.)
- Deepens client relationships by effectively referring bank products and services (POS key: Credit Offers)
- Delivers outstanding customer service by executing financial transactions in accordance with bank policies and procedures
- Maintains an acceptable difference and findings record Achieves referral and scorecard goals
- Drives efforts in the branch to identify and implement service behaviors that improve the overall customer experience.
Resolve customer complaints, customer satisfaction, customer service, financial reviews, marketing, retail, sales, seminars and successful events
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Resume Overview
School Attended
- Academy High School
- Texas Bible Institute
Job Titles Held:
- Processor
- Loan Officer
- Universal Banker
- Teller
Degrees
- High School Diploma : 5/2006
2008
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