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processing manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Successful business professional accomplished in administering, validating and improving business processes. Skilled in auditing existing systems to identify weaknesses and implement corrective actions. Data-driven project manager and problem solver. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Sound Judgment
  • Customer Service
  • Operational Reporting
  • Willing to Learn
  • Team Building Leadership
  • Employee Training Oversight
  • Adaptable to Changing Conditions
  • Mentoring and Coaching
  • Goal Setting
  • Time Management
  • Decision Making
Experience
Processing Manager, 06/2020 to Current
Axos BankIselin, NJ,
  • Resolved operational, manufacturing and maintenance problems to minimize production delays.
  • Established work schedules, assignments and production sequences to meet production goals.
  • Monitored, evaluated and reviewed daily employee performance data and production targets for high-volume processing work.
  • Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
  • Coached and trained production leads on general process concepts, lean manufacturing and how to identify potential improvements without assistance.
  • Reviewed new shipments, assuring that all packages met industry requirements and regulations.
  • Marked materials with grade or acceptance status.
  • Maintained databases by creating new records or updating existing ones.
  • Input numerical or alphabetical data into computer systems using standardized procedures.
  • Extracted information from documents to verify correctness.
  • Created spreadsheets or other documents using data from internal or external sources.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained database by entering new and updated customer and account information.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Exceeded quality goals to support team productivity.
  • Located information contained in files to meet requests by supervisors and other departments.
  • Used meters to test timepiece functionality both before and after repairs to verify accuracy and quality of repairs.
  • Performed regular adjustment and maintenance on timepieces, watch cases and watch bands.
  • Inspecting them for defective, worn and misaligned parts using loupes.
  • Disassembled watches, cleaned and lubricated working parts and replaced non-functioning components.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Notified supervisors or other relevant personnel of test or production issues.
Warehouse Associate, 08/2016 to 03/2020
Vamac, Inc.West End, VA,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Collected stock location orders and printed requests to maintain inventory control.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Created shipping labels with complete details in warehouse management system.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Placed products on conveyors for final wrapping and shipment.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Customer Service Representative, 04/2013 to 08/2016
Pioneer Bancorp, Inc.Malta, NY,
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Informed customers of in-store promotions or pricing specials.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
Education and Training
High School Diploma: , Expected in 08/2013 to Franklin Delano Roosevelt High School - Brooklyn, NY
GPA:
Languages
Spanish:
Professional
Negotiated:

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Resume Overview

School Attended

  • Franklin Delano Roosevelt High School

Job Titles Held:

  • Processing Manager
  • Warehouse Associate
  • Customer Service Representative

Degrees

  • High School Diploma

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