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Processing Manager Resume Example

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PROCESSING MANAGER
Summary

Multi-talented loan processing professional versed in customer service. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Detail-oriented with 1 year of experience. Committed to accuracy and financial success.

Skills
  • Guest relations
  • Employee training
  • Time management
  • Customer relationship management
  • Team building
  • Credit check knowledge
  • Financial analysis
  • Organization
  • Communications
  • Client account management
  • Customer service
  • Problem resolution
Experience
Processing Manager|Caliber Home Loans, Inc. - Shelby , MI|08/2020 - Current
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Checked approvals against established bank and government lending standards.
  • Managed any conditions sent from underwriting departments.
  • Created and completed loan submission packages.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Filed completed packages quickly and efficiently.
  • Maintained complete confidentiality of all submitted information according to release guidelines.
  • Developed and maintained relationships with local real estate agents.
  • Submitted applications to credit analysts.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
Working Supervisor|Cfcu - Cortland , NY|01/2000 - Current
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Taught cleaning procedures to housekeeping staff.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
Commercial Cleaner|Petco - Santa Rosa , CA|01/1998 - Current
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Promoted building security, locking doors and checking electrical appliances for safety hazards.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Buffed tile floors using commercial floor buffers weekly to maintain polished appearance.
  • Replenished supply of hand soap, paper towels, toilet paper and other consumables, alerting supervisor of low inventory levels.
  • Maintained clear and safe workspace area to meet OSHA standards.
  • Kept bathrooms in clean, functional condition, wiping glass surfaces, counters, walls and sinks, scrubbing stalls, cleaning toilets and tidying storage shelves.
Veterinary Assistant|Lyons Veterinary Clinic, 412 High St - City , STATE|01/2003 - 01/2004
  • Efficiently assisted the veterinarians with many tasks including, Surgery procedures, office management, customer service, data entry, keeping track of inventory, scheduling, client education.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Supervised waiting area, mopped floors, and rearranged magazines to maintain office.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 10 animals per day.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Educated clients and public on animal health, treatment protocols and general procedures.
  • Supervised inventory management and placed medication orders to ensure adequate supplies at all times.
  • Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
Education and Training
PIMA Medical Institute|City|11/2003Associate of Science: Veterinary Technology
Lyons High School |City|05/2000High School Diploma
Campus Mortgage |CitySome College (No Degree): Mortgage Processing Bootcamp
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

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Resume Strength
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  • Measurable results

Resume Overview

School Attended

  • PIMA Medical Institute
  • Lyons High School
  • Campus Mortgage

Job Titles Held:

  • Processing Manager
  • Working Supervisor
  • Commercial Cleaner
  • Veterinary Assistant

Degrees

  • Associate of Science : Veterinary Technology
    High School Diploma
    Some College (No Degree) : Mortgage Processing Bootcamp

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