Certified Data Entry Assistant experienced in confirming the accuracy of data in various systems and developing complex spreadsheets. Successfully manages multiple data entry projects at once. Focused on delivering high quality results in a timely manner.
Experienced and certified in Microsoft Excel as well as Microsoft Office.
Seasoned in training individuals in a work environment to utilize technologies and software required for their job functions.
Experience in online and telephone customer service.
Experienced in keeping data on Excel sheets, gathering and tracking metrics.
Adept in working alone as well as on group projects.
Strong written, verbal and listening skills.
Adept in leading group meetings and presentations.
Created and propelled the idea of a new software tool in 2015 to be used in a problem solving function for Amazon.Com. This tool was tested at the site and is now used network wide all over the world.
Problem solver and general warehouse duties10/2005 to CurrentAmazon.ComCampbellsville, KYDuties entail working as a four year seasonal inbound support specialist, performing inbound problem solve, maintaining metrics and inventory data in Excel, training other associates to problem solve and utilize Excel, assisting new associates with general questions about the work environment, providing directions and guidance per job duties. Seasoned in working with the retail team in Chennai, India via the internet and instant messenger to resolve customer complaints.
Main Office secretary06/2003 to 06/2005Freedom Inn Bed and BreakfastCookeville, TNIssued paychecks to vendors and employees on a bi-weekly basis. Handled cash and deposits/payments owed using the proper accounting procedures and documentation. Field vendor and customer calls on a daily basis. Maintained confidential financial information on vendors, customers and the inn.
Bookkeeper in Credit and Collections05/1994 to 06/2003Burlington Motor CarriersDaleville, INMaintained accounts receivable documentation electronically and on paper. Researched and resolved collections and billing disputes with tact and efficiency. Conducted daily business via telephone to retrieve necessary documentation to reconcile accounts in error.
Bachelor of General StudiesBall State UniversityMuncie, IN
2015 and 2016 Associate Career Development courses taken at Amazon.Com:
Excel, Microsoft Office, Effective Speaking and Listening Skills, Teamwork, Conflict Resolution, Goal Setting, Interview Skills, Time Management and a Leadership Principles course.
Certificates of completion are enclosed to view for business related courses taken as well as a copy of my degree.