LiveCareer-Resume

problem solver resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Education and Training
Universite Quisqueya HAITI, Expected in M.D. : - GPA :
Evolution Health Academy Florida, Expected in 09/2021 RN : Nursing - GPA :
Indiana School of Phlebatomy Indianapolis, IN, Expected in Certificate : ClINIC LAB ASSISTANT - GPA :
Ready To Care LLC Indianapolis, IN, Expected in Certificate : CNA - GPA :
Solidaridad Sin Fontieras Florida, Expected in 06/2019 Associate of Science : Phlebotomy - GPA :
Solidaridad Sin FONTIERAS Florida, Expected in 06/2019 Associate of Science : Electrocardiography Technician - GPA :
Solidaridad Sin Fontieraas FLORIDA, Expected in 06/2019 Associate of Science : Medical Assistant - GPA :
Universite STRASBOURG FRANCE, Expected in 09/2013 COLLEGE CERTIFICAT : Urgences Medicaux Chirurgicals - GPA :
Certifications
  • Registered Medical Assistant (RMA)
  • Certified Nursing Assistant
  • Certificate in Nursing
  • Electrocardiography Technician
  • Phlebotomy Technician (PT)
  • Certified CPR/BLS
Skills
  • Inbound and Outbound Calling
  • Cross-functional collaboration
  • In-store support
  • Microsoft Office expertise
  • Contract development
  • Product organization
  • Customer relations
  • Shipping and receiving understanding
  • Conflict mediation
  • Promotional support
  • Data evaluation
  • Technologically savvy
  • Quality control
  • Freight operations
  • Schedule mastery
  • Senior leadership support
  • Employee coaching
  • High-energy attitude
  • Venipuncture and phlebotomy
  • Catheter change and preparation
  • Patient skin and nail care
  • Advanced anatomy knowledge
  • Patient feeding
  • Inventory and supply management
  • Patient toileting
  • Grooming and bathing assistance
  • Proper sterilization techniques
  • Able to lift 70 pounds
  • Understands medical procedures
  • Professional bedside manner
  • Certified in Basic Life Support (BLS)
  • Team management and supervision
  • Conflict resolution abilities
  • Phlebotomy
  • Foley catheters
  • Stocking supplies
  • General housekeeping ability
  • Medical terminology
  • Electrocardiography (EKG)
  • Pulse volume recorder
  • Lab equipment calibration
  • EKG set up and monitoring
  • Sterile technique
  • Human anatomy and physiology
  • Medical terminology
  • Lab equipment setup
  • Specimens collection and processing
  • Communicating with patient families
  • Obstetrics and fetal development sonography
  • Using a scale
  • Vital sign monitors
  • Medical terminology knowledge
  • Bilingual in [languages]
  • Restocking lab supplies
  • Valid FLORIDA driver's license
  • Certified Pallet Jack Operator
  • Material handling
  • Loading and unloading
  • Supply chain and inventory management
  • Palletizer
  • First aid certified
  • Equipment operations
  • Certified forklift operator
Experience
21St Century Oncology - Problem Solver
Franklin, NC, 10/2020 - Current
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Resolved average of [Number] inquiries in given week, consistently meeting performance goals.
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
21St Century Oncology - Medical Assistant
Goldsboro, NC, 03/2020 - 08/2020
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Eastern Pediatrics Clinic - Medical Assistant
City, STATE, 06/2019 - 07/2020
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Educated patients about medications, procedures and physician's instructions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Languages
English :
Limited
Negotiated :
French :
Full Professional
Negotiated :
Creole :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Universite Quisqueya
  • Evolution Health Academy
  • Indiana School of Phlebatomy
  • Ready To Care LLC
  • Solidaridad Sin Fontieras
  • Solidaridad Sin FONTIERAS
  • Solidaridad Sin Fontieraas
  • Universite STRASBOURG

Job Titles Held:

  • Problem Solver
  • Medical Assistant
  • Medical Assistant

Degrees

  • M.D.
  • RN
  • Certificate
  • Certificate
  • Associate of Science
  • Associate of Science
  • Associate of Science
  • COLLEGE CERTIFICAT

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