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probation service specialist resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Service Specialist bringing resourcefulness Criminal background combined with exceptional customer service and organizational skills. Approaches each issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction. Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for my dedication and work ethic.

Skills
  • Strong communication and listening skills
  • Strong writing and computer skills
  • Administrative support to Case Managers and Pretrial
  • Systems skilled in: 3CMS; JIS; RMS; JMS; Word; Excel; Jabs, Liberty; Mark 43; RMS
  • ROR Case load
  • DOL Case Load-running records checks for new law violations.
  • Data entry
  • Conducting Intakes with client by providing important information and deadline dates to be successful during probation.
Experience
08/2004 to Current Probation Service Specialist Seacoast National Bank | Stuart, FL,
  • Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
  • Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
  • Maintained in-depth knowledge of Probation services and policies to offer customers best-in-class support.
  • Tracked customer support cases and followed up on complex issues to correct problems.
  • Documented known solutions to improve teams' handling of complaints and help back-end teams correct systemic problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
03/2003 to 07/2004 Escrow Specialist Renasant | Lawrenceville, GA,
  • Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
  • Reviewed documents for accuracy and verified funds.
  • Prepared closing documents with care to eliminate errors or delays in processes.
  • Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
  • Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
  • Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
  • Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements.
  • Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
  • Consulted with title department to resolve tax liens, boundary disputes and encroachments.
  • Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
  • Closed purchase transactions in multi-state, high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
  • Acted as liaison between parties within home buying and selling ecosystem and communicated and kept parties fully apprised of closing status.
  • Collaborated with internal banking and accounting teams to maintain escrow accounts and records and approved funds disbursements.
  • Made public relations calls, attended industry-related functions and earned word-of-mouth recommendations.
02/1998 to 06/2003 Mortgage Loan Officer Assistant Eykis Financial Services | City, STATE,
  • Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
  • Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
  • Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
  • Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
  • Liaised between borrowers and realtors, title companies and loan company management.
  • Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
  • Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
  • Examined and verified information in loan application and closing documents.
  • Checked applicant credit, personal references and employment histories.
  • Prepared and delivered loan documents to title and escrow teams.
Education and Training
Expected in 06/1985 to to High School Diploma | Cascade High School, Everett, WA GPA:
Expected in to to | Criminal Justice Everett Community College, Everett, WA GPA:
Certifications
  • Alcohol/Drug Training
  • CST Training
  • CPR certified
  • Active Shooter Training

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Resume Overview

School Attended

  • Cascade High School
  • Everett Community College

Job Titles Held:

  • Probation Service Specialist
  • Escrow Specialist
  • Mortgage Loan Officer Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)

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