Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Highly-motivated Probation/Parole Officer with 10.5 years experience in the criminal justice system, including case management, field supervision and weapons training. Seasoned professional with excellent communication, organization and interpersonal skills.
Experience working with sex offenders and SRG offenders. Goal-oriented with skill in case management and collaborating with social service agencies for collaborative support. Adaptable and focused with a commitment to effectiveness.
Experience with a number of systems, including OPUS, RNA, and ICOTS.
Skills
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Work History
05/2013 to Current
Probation/Parole Officer Northern Tool – Pequot Lakes, MN,
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
- Performed routine home inspections and drug tests for offenders on probation, parole, or post-release.
- Reported violations of probation, parole, or post-release conditions to appropriate authorities and maintained record of case activity.
- Arranged substance abuse rehabilitation for offenders.
- Monitored inmates' progress using questionnaires and psychological testing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
09/2011 to 05/2013
Probation/Parole Officer Tennessee Department Of Corrections – City, STATE,
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
- Performed routine home inspections and drug tests for offenders on probation or parole.
- Reported violations of probation or parole conditions to appropriate authorities and maintained record of case activity.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Arranged substance abuse rehabilitation for offenders.
- Monitored inmates' progress using questionnaires and psychological testing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
05/2004 to 09/2011
Assistant Store Manager Sweet & Nutty, Inc. – City, STATE,
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
Expected in 05/2011
Bachelor of Science: Criminal Justice
Appalachian State University - Boone, NC
Appalachian State University - Boone, NC
- Relevant Coursework: Contemporary Police Issues, Organized Crime Studies, Criminal Law, Police Process, Abnormal Psychology, Corrections, Forensic Investigation, Social Problems in America, Social Deviance, The Judicial Process, Research Methods, Theories of Crime & Justice.
- Research Project: (Risk Needs Assessments and how it affects supervision of offenders).
- Internship: TN Department of Corrections, Board of Probation & Parole.
Expected in 05/2006
High School Diploma:
Ashe County High School - West Jefferson, NC,
Ashe County High School - West Jefferson, NC,
- National Honor Society Member
- Research Project: Forensic Sciences and Case Study
- Relevant Coursework: Internship with North Carolina Courts in Ashe County, NC.
Certifications
- Trainings and Certifications: Verbal De-Escalation, Surviving Verbal Conflict, Civil Unrest Planning and Response, Domestic Terrorism & Extremist Groups, Mental Health First Aid, CPR, Extradition Trained.
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School Attended
- Appalachian State University
- Ashe County High School
Job Titles Held:
- Probation/Parole Officer
- Probation/Parole Officer
- Assistant Store Manager
Degrees
- Bachelor of Science
- High School Diploma
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