(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Motivated Parole Agent possessing excellent organizational and analytical abilities. Strong knowledge of parole policies and procedures. Skillful in maintaining accurate offender records, assisting parolees with securing employment and supporting integration back into society. Manages offender crises and conducts motivational interviews. Commended for managing large caseload of parolees simultaneously. Communicative [Job Title] with experience monitoring individuals granted parole. Expert at supervising caseload of offenders as ordered by court and reporting interactions. Motivated and energetic with strong work ethic and ability to meet challenges head-on. Qualified Probation Officer with [Number] years of experience working with [Area of expertise] offenders. Goal-oriented with skill in case management and collaborating with social service agencies for collaborative support. Adaptable and focused with a commitment to effectiveness.

  • Parolee transportation experience
  • Proficiency in legal terminology
  • Motivational interviewing skills
  • Substance abuse
  • Court procedures
  • Child abuse clearance
  • Drug diversion understanding
  • Interviews
  • Security clearance
  • Supervising residents
  • Chemical dependency expert
  • Crisis prevention intervention
  • Ability to prepare reports
  • Adult probation
  • Risk and needs assessments
  • Trained in defensive tactics
  • Crisis intervention techniques
  • DNA indexing
  • Criminal laws
  • Intake procedures
Central Penn College Summerdale, PA Expected in 06/2014 Bachelor of Science : Criminal Justice Administration - GPA :
Work History
Washington County, Wi - Probation/Parole Officer
West Bend, WI, 03/2016 - Current
  • Oversaw activities to monitor offender compliance with conditions of supervision, including alcohol testing and drug testing.
  • Counseled over [Number] offenders on problem-solving and crisis resolution to develop strategies for goal attainment.
  • Completed criminal risk assessments to determine level of supervision suited for each offender, using algorithms to determine risks.
  • Conducted clemency hearing criminal background investigations and prepared reports for parole boards, using [Software].
  • Reduced recidivism rate [Number]% by developing thorough release plans to best fit each individual's needs.
  • Coordinated [Type] and [Type] services to facilitate seamless transition of offenders from institutions to community.
  • Adhered to all legal requirements by performing [Number] office, home and employment visits per week.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Oversaw administration of DNA indexing and drug and alcohol screenings for [Type] offenders.
  • Interpreted data from various assessment tools to determine appropriate level of supervision.
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Created and maintained parole hearing information to keep leadership up-to-date on offender status.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
  • Transported and monitored offenders on probation and parole for compliance with court protocols.
  • Suggested special community service rehabilitation programs to help further support offenders.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.
Ssp Group - Corrections Officer
Raleigh, NC, 04/2014 - 03/2016
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Automated document flow by ensuring log books and medical files were maintained with [Number]% accuracy.
  • Used [Software] and [Software] to document facility and prisoner information, including prisoner identification, charges and inmate disturbance incidents.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Authored incident reports for management on violations and discrepancies.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Examined incoming and outgoing mail to detect contraband, including [Type] and [Type].
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Patrolled [Number]-square foot facility and work areas to complete headcounts of inmates.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Strengthened emergency response protocols by conducting emergency scenarios and quarterly [Type] drills and assessing results.
  • Routinely counted inmates and in response to potential security breaches.
Imperial Parking Corporation - Server
Concord, MA, 04/2010 - 06/2014
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Served needs of more than [Number] customers in busy [Type] environment.
Dairy Queen - Manager
City, STATE, 03/2005 - 06/2010
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Trained new employees in specific job requirements.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Demonstrated new products, procedures and techniques to employees.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Oversaw and improved [Product or Service] deliveries worth over $[Amount] per year through efficient coordination of daily operations.
  • Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
  • Maximized performance by monitoring daily activities and mentoring team of [Number] associates.
  • Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result].
  • Recorded inventory sales into organization's weekly income report.

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Resume Overview

School Attended

  • Central Penn College

Job Titles Held:

  • Probation/Parole Officer
  • Corrections Officer
  • Server
  • Manager


  • Bachelor of Science

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