Probation Parole Manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.


NST- Nov 2018

Sergeants Academy-Feb 2019

CISM-Oct 2020

TGMI- Nov 2021

Commissioner's Leadership Academy (Graduate April 2023)

  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Strategic Planning
  • Staff Management
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Issue and Conflict Resolution
  • Managing Files and Records
  • Active Listening
  • Time Management
  • Critical Thinking
  • Complex Problem-Solving
Work History
Probation/Parole Manager, 08/2018 - Current
TDOC Probation And Parole City, STATE,

- Effectively communicates with staff, supervisors, and other agencies concerning events, activities, and policies related to offenders to promote effective completion of work tasks.

- Addresses public, offender, and staff complaints and grievances quickly and professionally as required by policy and procedures.

- Interacts with others in a positive manner always dealing with hostile attitudes in a controlled and calming manner with other staff members and other fellow employees to foster and maintain a harmonious working environment.

- Responds appropriately when personal assistance is needed.

- Promotes team building and cooperation with other organizational teams.

- Performs duties and functions in a professional manner toward the public as a representative of the agency.

- Directs and oversees the activities and work for staff of lower-level classifications.

- Coordinates with other management staff to ensure efficient workflow within the organization.

- Promotes departmental policy and procedure guidelines in a positive manner.

- Consistently sets an example for fellow employees by demonstrating positive work habits.

- Prepares documentation and recommendations for staff disciplinary actions.

- Conducts interim reviews with staff providing needed direction for improving or maintaining job performance standards.

- Prepares documentation and recommendations for staff disciplinary actions.

- Reviews and directs staff to request arrest warrants for non-compliance by the offenders as required by policy and procedures.

- Evaluates significant offender and staff related events to determine if incident reports are required by policy and procedures.

- Assists officers in decision-making processes.

- Reviews distribution of staff’s workload to promote effectiveness and efficiency.

- Audits staff’s casework for quality and adherence to standards required by policy and procedures.

- Reviews and approves staff’s violation reports and warrant requests for proper preparation and completeness.

- Monitors staff to ensure the offenders under their supervision are in compliance with policy and procedures.

- Utilizes compliance reports monthly.

- Conducts annual and initial offender file reviews to ensure staff compliance with policy and procedures.

- Organizes and coordinates work units to maximize efficiency of workflow in the office.

- Establishes action plans for staff and the unit to achieve goals and objectives.

- Involves staff in the development of plans to address changes needed in work procedures or workflow.

- Prioritizes and schedules daily, weekly, and monthly personal work activities.

- Ensures information provided by staff in reports is accurate and limitation or inferences are clearly noted. -Prepares reports requested by senior management as needed and within agreed time frames.

-Answers questions for offenders, staff, and others.

-Participates in the recruiting, interviewing, hiring, and promoting of staff.

-Checks staff’s corrective actions for problems noted on file audits.

- Attends and participates in all required in-service .

- Documents employee work performance in Edison.

-Schedules unit staff meetings.

Public Safety Officer 3, 03/2016 - 08/2018
TDOC Probation And Parole City, STATE,

-Review programming reports weekly for non-attendance for possible sanctions.

-Monitor and review confirmed positive drug screens reports for possible sanctions.

-Monitor and ensure that all sanction forms have appropriate signatures and maintain a copy in the sanction file weekly.

-Attended a weekly meeting with Managers and the District Director to identify issues, trends, and additional training that may be needed. Address remaining sanctions that need attention.

-Ensure the training rosters are available at the time of training and that all trainees have signed their names before submission.

-Conduct sanctions refresher training twice a year.

-Ensure all applicable sanctions are imposed, monitored, and closed according to policy.

-Review open sanctions to ensure officers are completing the appropriate follow-up required with the sanction.

-Review data available through the sanctions monitor report, and distributed application on proposed, imposed and completed sanctions per policy to ensure consistency in the sanctioning process.

Probation/Probation Parole Officer, 02/2012 - 03/2016
TDOC Probation And Parole City, STATE,

-Conduct a weekly analysis of all standards due (i.e., high-risk home visits, face-to-face contacts, drug screens, etc..) required for the month.

-Complete standards (i.e., high-risk home visits, face-to-face contacts, drug screens, etc..) at a 95% compliance rate.

-Participate in a weekly review with the Probation Parole Manager to discuss any outstanding requirements using the Standards Due report, including developing action plans, and assisting other Probation Parole Officers.

-Ensure violation reports are accurate, with appropriate content, grammar, and punctuation, and in compliance with applicable policies before submission.

-Maintain case files in accordance with policy 706.01.

-Ensure the Offender Management System contact notes are complete and accurate and entered timely, per policy 706.03.

-Ensure case plans are completed with proper referrals, follow-up, and signatures according to policy.

-Complete the TEPEs on closing case files according to policy 706.03.

-Complete all in-service and firearms training per policy.

-Participate in the biannual internal and annual OIG audits to assist in maintaining compliance with the TDOC annual compliance audit instruments

-Review assigned caseload weekly to identify, evaluate, and transition low-risk offenders to compliant reporting supervision in accordance with policy 704.01.1.

-Review cases to ensure transferred offenders meet 704.01.1 policy guidelines.

-Ensure all eligible cases are transferred before the first of the following month.

-Ensure all appropriate denial and referral compliant reporting codes are entered into the Offender Management System.

Bachelor's: Criminal Justice, Expected in 12/2011
East Tennessee State University - Johnson City, TN
Associate: Social Work, Expected in 12/2011
East Tennessee State University - Johnson City, TN

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Resume Overview

School Attended

  • East Tennessee State University
  • East Tennessee State University

Job Titles Held:

  • Probation/Parole Manager
  • Public Safety Officer 3
  • Probation/Probation Parole Officer


  • Bachelor's
  • Associate

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