Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished Probation Officer specializing in caseload management, court procedures and documentation. Experience in working with individuals with behavioral and psychological disorders. Dedicated and detail oriented with experience managing offenders, working closely with social service agencies.

  • Responsible for Alcohol Evaluation reports to be completed in a timely manner for the Courts.
  • Recommendations to the Courts regarding Substance Abuse treatment and level of supervision.
  • Completed Complaints and Reports to the Court accompanied with a Warrant or Summons date for the probationer.
  • Proficient in Microsoft Office to include Microsoft Word, Outlook, Power Point, Excel.
  • Proficient in Probation computer systems to include ICON, Eclipse and JPOD.
  • Probation liaison for Mother's Against Drunk Driving (MADD)
  • Assisted facilitator in Cognitive Behavioral Skills classes for Probationers.
Probation Officer, 02/2008 - 12/2020
Lake County Il Buffalo Grove, IL,
  • Referred offenders to appropriate community agencies to complete services in compliance with court orders.
  • Supervised adult offenders to monitor compliance with court ordered conditions.
  • Recommended probationers to agencies such as drug treatment, vocational rehabilitation and mental health programs.
  • Developed professional relationships with adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
  • Monitored approximately 100+ cases, including pretrial, pre-sentence and client supervision. Also monitored offenders activities while on probation to ensure fulfillment of court ordered requirements.
  • Participated in the Training Committee and Spirit Committee.
  • Attended 40 hours of employee training each year to include mandatory trainings such as Motivational Interviewing, Code of Conduct, Anti-Sexual Harassment, Diversity and Safety trainings.
  • Excelled in Microsoft Word, Excel, Outlook and PowerPoint. Also in Judicial systems Icon, Eclipse, JPOD, NCIC/CCIC.
  • Capable to type up to 50-55 wpm.
  • Responsible for Alcohol Evaluation reports for the Courts which included investigations of the probationers Criminal History, Substance Use History and Family History.
  • Assistant Facilitator of Cognitive Behavioral Classes offered in-house.
  • Assisted probationers with resolving housing, employment and social services problems via networking and/or vouchers.
Support Staff Specialist, 06/2000 - 02/2008
State Of Colorado - Probation Department City, STATE,
  • Welcomed probation clients reporting from Courts and giving direction of how to contact their Probation Officer.
  • Maintained probation records by updating client demographics, employment and family information.
  • Supported office needs including forwarding calls, scanning documents and routing business correspondence.
  • Dispersed incoming mail to correct recipients throughout office.
  • Answered approximately 100+ phone calls daily with customer service skills.
  • Organized files, Data Entry of Intake Packets, printed photos of clients for files, made copies and faxed requested reports and paperwork.
  • Ran NCIC/CCIC reports for file prep for Probation Officers
  • Responsible for closed files and record requests.
  • Maintained positive working relationship with fellow staff and management.
  • Used Microsoft Word, Microsoft Outlook, Microsoft Excel and Power Point. Also highly knowledgeable in Judicial Systems including Icon, Eclipse and JPOD.
  • Maintained composure and patience in face of difficult probation client situations, applying de-escalation techniques and positive customer support.
  • Completed 20 hours of employee mandatory trainings each year including Code of Conduct, Anti-Harassment and Safety Trainings for Support Staff.
Support Staff Specialist, 02/1998 - 05/2000
Ritsema & Lyon. P.C City, STATE,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Offered exceptional services and support to Attorneys, Paralegals and guests, maximizing productivity and customer satisfaction.
  • Assisted Attorneys and Paralegals with various tasks, including disposition packets for in office Settlement Offers.
  • Assisted Administration with Accounts Receivable and Accounts Payable through QuickPay which included printing out some employees weekly pay and making a few calls to businesses for collection of payment.
  • Scheduled meetings for internal personnel, partners and clients.
  • Processed and prepared memos, correspondence, and other documents, routing them to appropriate personnel.
  • Proficient in Word, Excel, QuickPay, transcription machine, copier, fax, scanner machines.
  • Consistently responded to customer service emails within standard window for optimal response.
Education and Training
Bachelor of Science: Criminal Justice, Expected in 12/2006
Regis University - Colorado Springs, CO

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