Probation And Parole Officer Ii Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a Human Resources position. Ready to help team achieve company goals. Also, experienced Probation Officer adept at working with adults, families and outside resources to develop and implement effective probation plans. Talent for building productive relationships that gets results.

Expected in 06/2021
MBA: International Human Resources
Interamerican University of Puerto Rico - Ponce, P.R.,
Expected in 06/2002
Bachelor of Arts: Criminal Justice / Investigation
Interamerican University of Puerto Rico - Ponce, P.R.,
Expected in 06/1993
Associate of Science: Office Management
Catholic University of Puerto Rico - Ponce, P.R.,
  • Strong problem-solving and organizational skills
  • Experience managing multiple priorities.
  • Six years management experience.
  • Ability to work with and maintain positive professional working relationships with clients, community leaders, law enforcement, and court officials.
  • Bilingual/ Verbal and written fluency in Spanish.
  • Ability to prioritize and manage multiple tasks in fast-paced deadline driven environment.
  • Proficient with MS Office and Microsoft PowerPoint and Excel.
  • Ability to use computer software to maintain electronic records and databases
  • Works independently and exceeds expectations.
  • Ability to exercise independent judgment.
  • Crisis intervention techniques
  • Intake procedures
  • Drug diversion understanding
  • Risk and needs assessments
Work History
07/2018 to 09/2021
Probation and Parole Officer II State Of Oklahoma {"@Context":"Http://Schema.Org", "@Type":"Jobposting",
  • Contributed to public safety by providing supervision, case management and intervention services to criminal offenders released to community for over 100 cases per month.
  • Engaged through highly collaborative approach, clear communication about conditions of Probation and legal matters, clear communication with offenders and management and offered aligned and clear evaluations to compliance issues, which resulted in obtaining more than 90% compliance.
  • Supervised caseload consisting of both high and low risk adult offenders.
  • Identified supervision needs such as substance abuse, psychiatric concerns, employment needs, language barriers and host of other potential concerns that may arise during supervision period. Utilized electronic monitoring systems, curfews, searches and drug screenings as interventions.
  • Managed, developed and implemented extensive case management plans, using principles of evidence-based practices to continue rehabilitation process and work toward successful completion of probation/parole supervision.
  • Enforced court ordered conditions, prepared reports, prepared cases for court hearings, substance abuse testing and performed related work as required.
  • Testified in court and had extensive interaction and conferred with court personnel, district attorneys, judges and/or law enforcement personnel,victims, community agencies, attorneys among others.
  • Coordinated and collaborated with treatment providers to connect defendants with valuable resources such as substance abuse, mental health counseling or assorted housing and financial needs.
  • Collaborated with Chief Probation officer to ensure compliance with department standards.
  • Interviewed probationers and parolees regularly to evaluate their progress in accomplishing goals and maintaining terms specified in their probation contract and rehabilitation plans.
  • Recommended remedial action or initiate court action in response to noncompliance with terms of probation and write reports describing progress.
  • Evaluated progress and recommended intensity of supervision.
  • Counseled and referred to specialized treatments services.
  • Conferred with counselors and other agencies providing services, evaluated reports and maintained knowledge of probationers needs, status and progress.
  • Managed individual case files, recording all client contacts, place of residence, employment and criminal convictions.
  • Developed case reports detailing inmate history and likelihood of committing another crime.
  • Conducted preliminary interviews for U.S. Parole Commission.
05/2008 to 06/2009
Lawyer Legal Assistant Five Below, Inc. Farmington, NM,
  • Extensive client contact that involved communication with clients, witnesses, court clerks, medical personnel and experts.
  • Organized files, medical records, court pleadings and correspondence.
  • Research of client's past medical history, employment and prior accidents.
  • Scheduled court depositions, hearings and other meetings as determined by attorney.
  • Drafted legal documents for review by attorney.
  • Provided extensive assistance as Spanish translator on interviews with clients.
  • Schedule meetings, manage changes to schedule, and keep lawyer informed of day’s activities.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared for trials, conducting legal research and drafting pleadings.
05/2002 to 08/2005
Store Manager Box Office City, STATE,
  • Primary focus in working with co-workers to assure timely professional customer support, accurate money management, and outgoing attitude.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Organized weekly employee schedules and solved any situation that would compromise store functionality.
  • Worked with management to assist in talent acquisition and recruiting process.
  • Performed financial statements analysis on monthly business summary reports and dashboard recaps analyzing product comparable percentage for district managers to increase store efficiency and achieve monthly goal of $10,000 in sales.
  • Collaborated with senior management on multiple functions.
  • Helped organize training and development initiatives.
  • Generated, reviewed and presented daily, weekly and monthly reports.
  • Recognized on numerous occasions for outstanding store organization and monthly metrics performance.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Developed new store location from ground up by hiring and training efficient team managing group of 15 or more.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store of 15+ employees successfully in fast-paced environment through proactive communication and positive feedback.
01/2002 to 06/2002
Case Specialist Assistant Clerk GENERAL COURT OF PUERTO RICO City, STATE,
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment. Processed, prepared and filed documents and forms related to criminal cases.
  • Prepared dockets or calendars of cases to be called.
  • Prepared and issued orders of court, release documentation, sentencing information and summonses.
  • Responsible for answering and dispatching incoming phone calls, processing and organizing paperwork, management of extremely confidential information.
  • Reviewed and organized numerous legal documents for complex litigation matters.
  • Interacted with customers by phone, email or in-person to provide information.
  • Supported staff on special assignments and projects.
  • Fostered operational efficiency and compliance with department policies through effective coordination of office activities.
Native or Bilingual

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Resume Overview

School Attended
  • Interamerican University of Puerto Rico
  • Interamerican University of Puerto Rico
  • Catholic University of Puerto Rico
Job Titles Held:
  • Probation and Parole Officer II
  • Lawyer Legal Assistant
  • Store Manager
  • Case Specialist Assistant Clerk
  • MBA
  • Bachelor of Arts
  • Associate of Science