Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Experience
08/2017 to CurrentCreative Director In Charge Of Show Experience Spencer Technologies | Memphis, TN,
Designs artistic costumes, stories, scripts and all creative elements for renowned Christmas experience
Responsible for guest service for 60,000+ visitors, trained service skills for final Net Promotor Score of 80
Directs theatrical, video and musical elements including editing for 10+ performing arts venues
Recruits, auditions, hires, fires, on-boards and writes contracts for 200 performers
Serves as public speaker for large scale auditions, TV interviews, and large employee training sessions
Helped champion and create online lesson training program with 135+ teaching elements
05/2010 to CurrentPerforming Arts CoachStudio Of Paige Beckman | City, STATE,
Coaches ages 6-60 in public speaking, vocal music and theatrical performance skills
Responsible for marketing business through networking, creative outreach and use of social media
Plans and produces a variety of professional recitals showcasing creative abilities of students
Creates events, programming, refreshments, entertainment, sound system, special lights and decor for events.
Coordinates entertainment and special events with libraries, civic groups, retirement communities
05/2010 to CurrentAward-Winning Theatrical Director And InstructorFountain Hills Theater | City, STATE,
Won Arizoni Award for Theater Excellence for play direction in 2018 and musical direction in 2016
Directed plays and instructed classes and for students ages 5-15 in theater camps and education
Marketed events, designing programs, brochures and social media ads to promote events
Took original arts program from a financial loss prior to 2010 to an gross profit of $40k in 2016
Expanded classes from 6 students to 28 students, program become profitable in less than one year
04/1996 to 2014Entertainment And Special Events ProducerEvergreen Community Church/Various Churches | City, STATE,
Worked as a volunteer producer coordinating video, stage and lighting crews, speakers, musicians and vocalists
Planned "thematic" services, fundraising events and special holiday services for audiences of 100-2,000 people
Revamped services, launched "Buzz Events," promoting special services, speakers and performers
Wrote, directed and edited fundraising videos resulting in $70K worth of pledges in one night
Conducted surveys and used information to help improve service attendance by 40%
10/1998 to 07/2000Team Leader And Process Improvement AnalystUnitedHealthcare Insurance Company | City, STATE,
Supervised staff of 30 individuals in two different service units who dealt with customer concerns
Calculated staff statistics, team results and business projections ensuring employees met set goals
Responsible for all aspects of hiring, firing, bonus and salary increases as well as performance reviews
Designed spreadsheets, Power Point programs, official company documents and online process improvements
Chosen to write, edit and artistically design company-wide training manual and program for new employees
05/1996 to 10/1998Corporate Trainer/Event CoordinatorUnitedHealthcare Insurance | City, STATE,
Achieved international certification as AchieveGlobal Customer Service Training Program facilitator
Facilitated groups in creative, multi-media, two-day customer service training programs
Organized team building and morale boosting classes, pep meetings and special events for employees
Artistically designed posters, visual aids, manuals and hand-outs using attractive computer graphics and designs
Responsible for rolling out and implementing service programs throughout company's Minneapolis site
05/1994 to 05/1996Corporate TrainerMetraHealth Insurance | City, STATE,
Initiated departmental process improvements helping to streamline business practices
Wrote, edited and artistically designed departmental corporate training manual
Designed computer classes for Microsoft Word, Excel and internal company software and computer systems
Interviewed and was responsible for hiring, firing and performance reviews for all new employees
Supervised and trained new employees in a classroom-based computer environment
Education
Expected in CurrentBachelor of Science | Theatre Arts (Acting, Directing, Speech, Vocal Performance and Dance)University of Minnesota/Scottsdale Community College, Mankato, MN/Scottsdale, AZGPA:
Professional Summary
Enthusiastic, creative and resourceful communicator with years of experience in the performing arts, training and special event programming and marketing in Minneapolis, MN and Fountain Hills, AZ.
Additional Skills
Internationally certified facilitator of AchieveGlobal customer service training program
Accomplished at producing multi-media art shows incorporating music, theater, video and fine art
Experienced public speaker, speaking at women's events, churches, Jaycee's conventions
Experienced theatrical director and musical director. Also skilled at writing scripts and speeches
Featured as a performer on radio & TV ads and more than 40 plays and musicals.
Adept at developing creative training manuals, programs, fliers, visual aids and marketing materials
Additional Information
Adept in systems including Google Suite, Microsoft Office and all Apple Systems
Skilled in use of Google Slides, PowerPoint, Lucid Charts and Smartsheet
Experienced in creative editing programs including I-Movie and Audacity
Experienced in Net Promotor Score assessment including the Delighted system of NPS reporting
Experience in using Deputy scheduling and Zenefits Human Resources platforms
Experienced in using and originating on-line training program using Lessonly platform
Member National Association of Teachers of Singing (NATS)
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School Attended
University of Minnesota/Scottsdale Community College
