Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
08/2017 to Current Creative Director In Charge Of Show Experience Spencer Technologies | Memphis, TN,
  • Designs artistic costumes, stories, scripts and all creative elements for renowned Christmas experience
  • Responsible for guest service for 60,000+ visitors, trained service skills for final Net Promotor Score of 80
  • Directs theatrical, video and musical elements including editing for 10+ performing arts venues 
  • Recruits, auditions, hires, fires, on-boards and writes contracts for 200 performers
  • Serves as public speaker for large scale auditions, TV  interviews, and large employee training sessions
  • Helped champion and create online lesson training program with 135+ teaching elements
05/2010 to Current Performing Arts Coach Studio Of Paige Beckman | City, STATE,
  • Coaches ages 6-60 in public speaking, vocal music and theatrical performance skills
  • Responsible for marketing business through networking, creative outreach and use of social media
  • Plans and produces a variety of professional recitals showcasing creative abilities of students
  • Creates events, programming, refreshments, entertainment, sound system, special lights and decor for events. 
  • Coordinates entertainment and special events with libraries, civic groups, retirement communities
05/2010 to Current Award-Winning Theatrical Director And Instructor Fountain Hills Theater | City, STATE,
  • Won Arizoni Award for Theater Excellence for play direction in 2018 and musical direction  in 2016
  • Directed plays and instructed classes and for students ages 5-15 in theater camps and education
  • Marketed events, designing  programs, brochures and social media ads to promote events
  • Took original  arts program from a financial loss prior to 2010 to an gross profit of $40k in 2016
  • Expanded classes from 6 students to 28 students, program become profitable in less than one year
04/1996 to 2014 Entertainment And Special Events Producer Evergreen Community Church/Various Churches | City, STATE,
  • Worked as a volunteer producer coordinating video, stage and lighting crews, speakers, musicians and vocalists
  • Planned "thematic" services, fundraising events and special holiday services for audiences of 100-2,000 people
  • Revamped services, launched "Buzz Events," promoting special services, speakers and performers
  • Wrote, directed and edited fundraising videos resulting in $70K worth of pledges in one night
  • Conducted surveys and used information to help improve service attendance by 40%
10/1998 to 07/2000 Team Leader And Process Improvement Analyst UnitedHealthcare Insurance Company | City, STATE,
  • Supervised staff of 30 individuals in two different service units who dealt with customer concerns
  • Calculated staff statistics, team results and business projections ensuring employees met set goals
  • Responsible for all aspects of hiring, firing, bonus and salary increases as well as performance reviews
  • Designed spreadsheets, Power Point programs, official company documents and online process improvements
  • Chosen to write, edit and artistically design company-wide training manual and program for new employees
05/1996 to 10/1998 Corporate Trainer/Event Coordinator UnitedHealthcare Insurance | City, STATE,
  • Achieved international certification as AchieveGlobal Customer Service Training Program facilitator
  • Facilitated groups in creative, multi-media, two-day customer service training programs 
  • Organized team building and morale boosting classes, pep meetings and special events for employees
  • Artistically designed posters, visual aids, manuals and hand-outs using attractive computer graphics and designs
  • Responsible for rolling out and implementing service programs throughout company's Minneapolis site
05/1994 to 05/1996 Corporate Trainer MetraHealth Insurance | City, STATE,
  • Initiated departmental process improvements helping to streamline business practices
  • Wrote, edited and artistically designed departmental corporate training manual
  • Designed computer classes for Microsoft Word, Excel and internal company software and computer systems
  • Interviewed and was responsible for hiring, firing and performance reviews for all new employees 
  • Supervised and trained new employees in a classroom-based computer environment
Expected in Current Bachelor of Science | Theatre Arts (Acting, Directing, Speech, Vocal Performance and Dance) University of Minnesota/Scottsdale Community College, Mankato, MN/Scottsdale, AZ GPA:
Professional Summary

Enthusiastic, creative and resourceful communicator with years of experience in the performing arts, training and special event programming and marketing in Minneapolis, MN and Fountain Hills, AZ.

Additional Skills
  • Internationally certified facilitator of AchieveGlobal customer service training program 
  • Accomplished at producing multi-media art shows incorporating music, theater, video and fine art
  • Experienced public speaker, speaking at women's events, churches, Jaycee's conventions
  • Experienced theatrical director and musical director. Also skilled at writing scripts and speeches
  • Featured as a performer on radio & TV ads and more than 40 plays and musicals. 
  • Adept at developing creative training manuals, programs, fliers, visual aids and marketing materials
Additional Information
  • Adept in systems including Google Suite, Microsoft Office and all Apple Systems
  • Skilled in use of Google Slides, PowerPoint, Lucid Charts and Smartsheet 
  • Experienced in creative editing programs including I-Movie and Audacity
  • Experienced in Net Promotor Score assessment including the Delighted system of NPS reporting
  • Experience in using Deputy scheduling and Zenefits Human Resources platforms
  • Experienced in using and originating on-line training program using Lessonly platform
  • Member National Association of Teachers of Singing (NATS)

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School Attended

  • University of Minnesota/Scottsdale Community College

Job Titles Held:

  • Creative Director In Charge Of Show Experience
  • Performing Arts Coach
  • Award-Winning Theatrical Director And Instructor
  • Entertainment And Special Events Producer
  • Team Leader And Process Improvement Analyst
  • Corporate Trainer/Event Coordinator
  • Corporate Trainer


  • Bachelor of Science

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