Microsoft Windows 7, Vista, XP and Microsoft Office 2007 and 2010 Professional Applications, Telemarketing Software ( i.e Vicidial), Lead Management Platforms ( i,e VanillaSoft)
Microsoft Office Suite
Microsoft Windows 7
Company NameCity, StatePrivate Security Officer03/2010 to Current
42 HOURS A WEEK
Secure and Survey Level 1-5 federal facilities according to specific regulations • Employ excellent written and verbal communication skills during daily reports and meetings • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises • Conduct interviews to obtain, clarify, and verify information with the public both face-to-face, and telephonically • Proficiently utilizes Microsoft Office Suite, Word, Power Point, Internet, Intranet, typing 40+ wpm • Employ a sequential process to evaluate issues and concerns.
Maintained safety by quickly responding to alarms and investigating disturbances.
Worked with local and federal law enforcement agents to coordinate apprehensions.
Used x-ray scanners to check items for signs of unauthorized materials.
Surveilled secured areas within facility to identify suspicious behavior.
Oversaw premises to identify safety risks and ensure employee and visitor safety.
Organized and recorded facts to prepare incident reports.
Fielded phone calls, answered questions and took messages for officers and other departmental personnel.
Utilized Microsoft Excel to input alarm report details into the department's internal database system.
Company NameCity, StateFood Service Sergeant03/2009 to 02/2015
TWICE A MONTH FOR 20 HOURS
Served as Resilience Training Assistant for efforts against soldier suicides.
Served as Unit Prevention Leader for the Army Drug and Substance Abuse Program.
Planned and executed the service of over 25,000 meals during Annual Trainings.
Trained soldiers on how to properly maintain and operate Assault Kitchens.
Provided logistics, setup, and customer service to the battalion during field operations for 3 years.
Provided administrative services to the food service section to ensure that meal record, personnel files, and customer rosters were properly documented.
Counseled soldiers on military career advancement, civilian life management, and personal development on a monthly basis.
Tested, repaired and updated equipment systems and components to meet current and expected demands.
Managed administrative needs of section, including recordkeeping, recording, and collecting data to be submitted to the unit.
Led operational planning teams to address field and base concerns with minimal delays.
Company NameCity, StateSupervisor03/2009 to 03/2010
30 HOURS A WEEK
Selected to serve on Operation Excellence Team to create quality control systems.
Reviewed, analyzed and organized personnel records for performance reviews.
Prepared summaries of complex issues and briefed staff and/or management on technical issues/trends arising from duties.
Provided administrative services by creating forms, charts, and databases in support of Operation Excellence team projects.
Lead principle in process development and improvements on 3 different projects.
Created an environment that motivated the hub to improve the overall package per hour processing to a higher rate.
Implemented a quality control plan to increase awareness of internal customer relations.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Maintained compliance with company policies, objectives and communication goals.
Analyzed data to establish appropriate goals and objectives in context of improving academic achievement and social-emotional growth of students.
Developed positional rotation to support continuous improvement and operator development.
Company NameCity, StateFood Service Specialist10/2004 to 02/2009
OVER 40 HOURS A WEEK
Provided customer service to over 800 soldiers during field, garrison, and overseas missions.
Conducted personal safety checks on personal equipment during convoys.
Performed preventive maintenance on garrison and field kitchen equipment calibration procedures.
Served as logistics administrator and assisted internal customers from other bases with supplies.
Highly commended by customers for the service and improvement of the dining facility at Patrol Base O'ryan in Balad, Iraq.
Participated in more than 50 EOD escort and combat logistics patrols.
Supported battalion as Truck Commander during critical unit convoy.
Prepared nutritious meals according to standard guidelines.
Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
Checked daily menus in order to accurately gather and prepare ingredients for entrees, sides and desserts.
Maintained records to account for more than $200,000 in assets.
Stocked and rotated products, supplies and paper goods.
Palletized merchandise for easy movement to sales floor locations.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Earned reputation for good attendance and hard work.
Controlled portion sizes and garnishing for optimal cost controls.
Completed reports outlining meal numbers, service efficiency and various contributing costs.
Adhered to all company food, safety, quality and sanitation policies.
Education and Training
Bachelor's Degree:Business Information Systems2007DeVry University
Keller Graduate School of Management Credits Program: Masters in Human Resource Management Legal, Political and Ethical Dimensions of Business - 3 credits Leadership and Organizational Behavior - 3 credits Accounting and Finance: Managerial Use and Analysis - 3 credits Managerial Applications of Information Technology - 3 credits
SECURITY CLEARANCE Active Secret Security Clearance, Military & Civilian
HONORS, AWARDS AND SPECIAL ACCOMPLISHMENTS , Army Commendation Medal, Iraq Campaign Medal w/ Campaign Star, Overseas Service Ribbon, US Army Good Conduct Medal , Service Deployment Ribbon, Honorable Discharge, Army Achievement Medal, Global War on Terrorism Service Medal, Combat Action Badge, National Defense Service Medal, Drivers and Mechanics Badge, 2015 JA Fellows Competition Volunteer, Implemented 3 telemarketing campaigns during freelance work
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Job Titles Held:
Private Security Officer
Food Service Sergeant
Food Service Specialist
Bachelor's Degree : Business Information Systems 2007 Keller Graduate School of Management Credits Program: Masters in Human Resource Management Legal, Political and Ethical Dimensions of Business - 3 credits Leadership and Organizational Behavior - 3 credits Accounting and Finance: Managerial Use and Analysis - 3 credits Managerial Applications of Information Technology - 3 credits
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