Private Contractor, Lead Service Tech Resume Example
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PRIVATE CONTRACTOR, LEAD SERVICE TECH
Professional Summary
Driven and Knowledge hungry. Looking to establish a stable and expansive career. Constantly looking to improve and grow personally and professionally. Willing to take on new ventures and strive for professionalism in any field. Having goals set on higher education, building a foundation for success.
Work History
Amc Entertainment Inc. - Private Contractor, Lead Service TechCleveland , TN11/2019 - 02/2020
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Gained knowledge of standard equipment, including manufacturer repair guidelines.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Assisted team members with computer equipment troubleshooting and diagnostics.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Collaborated closely with clients to better understand entire project scope.
- Accurately and efficiently installed equipment, including running cabling and .
- Evaluated systems according to predetermined checklist and noted issues.
- Trained customer employees and managers on machine use and maintenance.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Installation, troubleshooting, maintenance & decommissions of telecommunication network connected systems.
- Maintaining deadlines by prioritizing work load.
- Traveling to multiple work sites on daily basis to ensure company quoted timelines were executed.
Pitney Bowes - CookShreveport , LA06/2019 - 12/2019
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Verified proper portion sizes and consistently attained high food quality standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Maintained central standardized recipe and ingredient repository, including nutritional and cost information.
Butchertown Pizza Hall - Supervisor, Prep CookCity , STATE06/2017 - 08/2019
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Trained and assisted new kitchen staff members.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Worked with management team to implement proper division of responsibilities.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
Feast - Shift Lead ManagerCity , STATE03/2016 - 06/2017
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Completed after shift review reports to remind supervisors of completed work.
Hobbies
Love the outdoors, try to get out into the wilderness whenever possible. I enjoy biking around town, skating, hiking through nature, urban exploration.
Creative by nature, Painting, Drawing, Photography (digital and film).
Outside of being active I also enjoy learning about computers. I have been off and on in available coding course. Detail orientation makes tinkering and analyzation of numbers and systems is incredibly interesting. even just data analyzation.
Skills
- Deadline adherence
- Scope definition
- Safety and compliance
- Service reports
- Microsoft applications proficiency
- Organization
- Customer service
- Troubleshooting
- Compassion
- Multitasking abilities
- Computer skills
- Detail-oriented
- Flexible & Adaptable
- Verbal and written communication
Education
05/2012
Waggener High School
City, State
High School Diploma
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Resume Strength
- Measurable results
Resume Overview
School Attended
- Waggener High School
Job Titles Held:
- Private Contractor, Lead Service Tech
- Cook
- Supervisor, Prep Cook
- Shift Lead Manager
Degrees
- High School Diploma
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