A lower-to-mid level financial professional with a successful relationship management skills in the ultra-high net worth space, performing due diligence, maximizing revenue potential and handling time-sensitive, complex transactions.
Skills
Excellent attention to detail
Expert in customer relations
Excellent communication skills
Flexible team player
Cantonese
Financial modeling
Financial reporting and analysis
Complex problem solving
Superior time management
Proficient in Microsoft Office
Work History
01/2013 to 09/2015
Private Banking AssociateRoyal Bank of Canada – Vancouver, Canada
Built
strong relationships, managed over 180 households of UHNW (3M asset
requirement) of personal and holding company accounts of depository, credit and
investments
Supported
Canada's top-tier Private Banker to retain and acquire business generating over
6B in revenue
Minimized shareholder risk by preventing fraud,
adhered to AML requirements, and legal disclosures
Researched appropriate investment
products for client meetings
Completed client on-boarding, KYC
updates and due diligence processes to adhere to internal legal documentation
requirements
Grew assets in portfolio through
specialized products (ADI accounts, DCDs, RFAs, AgriInvest accounts, mutual
funds, money markets, registered and non-registered plans)
Maximized opportunities through an
internal CRM system achieving pipeline goals
Prevented revenue leakage through
management fee increases and interest rate products
Improved client on-boarding processes
for National Office
08/2012 to 01/2013
Account Services RepresentativeRoyal Bank of Canada – Vancouver, Canada
Team
built by training new hires in the CSR and ASR roles improving branch
efficiency and accuracy
Decreased
branch client complaints and produced effective solutions
Exceeded
sales goals for retail deposit, credit, investment and business products when
suitable and referring to partners when appropriate
08/2011 to 08/2012
Customer Service RepresentativeRoyal Bank of Canada – Vancouver, Canada
Developed efficient practices for front line team
for new and existing clients
Increased personal and small business
client relationships for RBC transferring clients' accounts from other
institutions
Performed daily banking transactions,
sold deposit, credit, investment and business products to achieve sales
goals
Education
2016
Postgraduate Certificate: Finance and Investments Baruch College - New York, USA
2011
Bachelor of Arts: Political Science Minor English University of British Columbia - Vancouver, Canada
Certifications
LEVEL
II CANDIDATE IN THE CFA PROGRAM
Passed Level I of the CFA examination in 2015
CANADIAN
SECURITIES INSTITUTE
Canadian
Securities Course, Conduct Practices Handbook, Personal Financial Services
Advice, Financial Planning I
Affiliations
Pajama Program (reading to underprivileged children in NY)
Hong Kong Association of NY (event planning, fundraising)
