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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
A lower-to-mid level financial professional with a successful relationship management skills in the ultra-high net worth space, performing due diligence, maximizing revenue potential and handling time-sensitive, complex transactions. 
Skills
  • Excellent attention to detail
  • Expert in customer relations
  • Excellent communication skills
  • Flexible team player
  • Cantonese
  • Financial modeling
  • Financial reporting and analysis
  • Complex problem solving
  • Superior time management
  • Proficient in Microsoft Office 
Work History
2013 to 08/2015
Private Banking Associate Bankers Trust Phoenix, AZ,
  • Built strong relationships, managed over 180 households of UHNW (3M asset requirement) of personal and holding company accounts of depository, credit and investments
  • Supported Canada’s top-tier Private Banker to retain and acquire business generating over 6B in revenue
  • Minimized shareholder risk by preventing fraud, adhered to AML requirements, and legal disclosures
  • Researched appropriate investment products for client meetings
  • Completed client on-boarding, KYC updates and due diligence processes to adhere to internal legal documentation requirements
  • Grew assets in portfolio through specialized products (ADI accounts, DCDs, RFAs, AgriInvest accounts, mutual funds, money markets, registered and non-registered plans)
  • Maximized opportunities through an internal CRM system achieving pipeline goals
  • Prevented revenue leakage through management fee increases and interest rate products
  • Improved client on-boarding processes for National Office  


07/2012 to 2013
Account Services Representative Lifeworks Inc Bloomington, MN,
  • Team built by training new hires in the CSR and ASR roles improving branch efficiency and accuracy  
  • Decreased branch client complaints and produced effective solutions
  • Exceeded sales goals for retail deposit, credit, investment and business products when suitable and referring to partners when appropriate



07/2011 to 07/2012
Customer Service Representative Benefitmall Inc. Fort Worth, TX,
  • Developed efficient practices for front line team for new and existing clients
  • Increased personal and small business client relationships for RBC transferring clients’ accounts from other institutions
  • Performed daily banking transactions, sold deposit, credit, investment and business products to achieve sales goals


Education
Expected in 2016
Postgraduate Certificate: Finance and Investments
Baruch College - New York, USA
GPA:
Expected in 2011
Bachelor of Arts: Political Science Minor English
University of British Columbia - Vancouver, Canada
GPA:
Certifications

LEVEL II CANDIDATE IN THE CFA PROGRAM

  • Passed Level I of the CFA examination in 2015  

CANADIAN SECURITIES INSTITUTE

  • Canadian Securities Course, Conduct Practices Handbook, Personal Financial Services Advice, Financial Planning I  
Affiliations

Pajama Program (reading to underprivileged children in NY)

Hong Kong Association of NY (event planning, fundraising)

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Resume Overview

School Attended

  • Baruch College
  • University of British Columbia

Job Titles Held:

  • Private Banking Associate
  • Account Services Representative
  • Customer Service Representative

Degrees

  • Postgraduate Certificate
  • Bachelor of Arts

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