privacy office administrator resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills. Collaborates with team leaders to identify working requirements. Excellent relationship-building and planning abilities.
Skills
Budget adherence
Project management
Stakeholder relationship management
Report writing
Training & development
Conflict resolution
Critical thinking
Organization
Detail oriented
Hospital File and Data Retrieval Systems; Meditech, Impax (PACS/AGFA), HCIS, Harvest
Computer Programs; Visio, Microsoft Project, Microsoft Excel
Education and Training
Ryerson University , Expected in 04/2022 ā āHealth Services Management Certificate: - GPA:
[4.33] GPA
Relevant Courses:
Healthcare Management Cycle
Healthcare Financial Management
Human Resources Management in Healthcare
Professional Communication
Management Leadership and Decision-Making
Law for Healthcare Managers
Project Management
University Of Waterloo, Expected in 08/2017 ā āBachelor of Science:Biology - GPA:
Relevant Courses:
Business Communication
Organizational Psychology
Experience
Alexion Pharmaceuticals, Inc. - Administrative Coordinator San Jose, CA, 11/2020 - 07/2022
Managed front office customer service; documented patient intake on Meditech, modified/updated orders as required, registration
Ensured appointment management of emergency and inpatient appointments to streamline workflow on Meditech and HCIS.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Maintained office safety by prescreening patients for COVID, updating logs and informing them of current rules and regulations.
Worked with a variety of diagnostic imaging technologists and doctors to prepare requisitions, new orders and preregistration for next day MRI, CT, Ultrasound, Mammogram, X-Ray, and Nuclear Medicine appointments.
Scheduled MRI appointments for P4 out-patients in accordance with doctor orders and scheduling regulations
Record management; uploaded & downloaded patient studies and reports on IMPAX
Assisted with any other miscellaneous tasks that are not limited to; recording reviewed findings from ER, attending inpatients on HCIS, coordinating with Scarborough General Hospital for missed data.
Oversaw project planning tasks for merging HDRIS East and West; many privacy concerns had to be addressed
Assessed, monitored and reported on work progression.
Collaborated with cross-functional teams to draft project schedules and plans.
Assisted executive leaders in decision-making procedures by creating status reports to advise leaders on corrective actions and company practice improvements
Created audit reports to recommend updates to current legislation, regulations and policies
Coordinated with solicitors, Ontario hospital CEOs & executive administrative assistants to ensure that stakeholder policy documents were up-to date
Developed team communications and meeting schedules for internal privacy committee meetings
Investigated policies currently under discussion to assess impact on company practices
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Alorica Inc. - Mortgage Customer Service Representative Sarasota, FL, 02/2019 - 06/2019
Managed office activities by maintaining communication between clients, tracking records and filing all documents
Maintained accurate, current and compliant financial records by monitoring and addressing variances
Kept new mortgage clients on schedule by managing deadlines and adjusting workflow as needed
Worked with team leader to develop customer service improvement initiatives.
Provided customers outstanding support by understanding needs, recommending right products and resolving issues as they arose
Maintained friendly and professional customer interactions
CIBC - Financial Customer Service Representative City, STATE, 10/2017 - 02/2019
Coordinated and executed all elements of community committee events including budgets, venue selection, activity planning and transportation
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications
Evaluated customer account information to assess current issues and determine potential solutions
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Assisted clients with online banking application usage; resetting passwords, teaching how to use the application and trouble shooting online banking issues as they arose
Followed up with customers about unresolved issues and completed required actions to maintain high standards of customer service
Multi-task on several different platforms: coins, 3270, telagent, WDE, outlook, wealth-management
Managed approximately 90 incoming calls, emails and faxes per day from customers
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