Prism Tool Crib Managersauer Danfoss resume example

•Key interface between Nex-Tech Aerospace and internal departments (purchasing, quality, warehouse, and accounting) to coordinate activities between the customers, sales and other functional areas of the business to meet organizational goals as well as ensured resolution to questions from key customer decision makers, specifiers, engineers and suppliers through the application of product knowledge.

•Ensured that purchase orders, VMI and orders were verified and accurately entered, tracked errors and initiated preventive steps, handled cancellations, debits and credits.

•Expedited orders to make the delivery time and monitoring for past due orders.

•Responsible for assistance of identification, documentation, segregation, evaluation and disposition of non-conforming product, services and systems.

•Entered new customer data and update changes to existing or new accounts in the corporate database (TdF).

•Quoting of products for customers.

•Appropriately communicated brand identity and corporate position. •Supplied customers in a timely response regarding product information (I.e. pricing, lead-time, and other pertinent information.)

•Works as the liaison between the Deco Implementation team, Customer Service and the Customer to ensure that product data culminated during the pre-implementation process is communicated back to the teams for cross functional collaboration. This is CRITICAL part of the analyzation process for determining the proper vending solutions as well as making sure that all bin sizing and unit of measure issues are dealt with before and during installation.

•The use Excel as well as other analytical tools to analyze customer data to determine acceptable min / max levels to be shared with the Data build team.

•Drives integrated customers to deliver MRO and Metalworking sales growth through the support and promotion of expansion of integrated solutions.

•Recommends opportunities for solutions / spot buy growth to assist sales associate and sales management.

•Supports product cross reference activities, understands and utilizes cross reference programs and technology.

•Maintains knowledge of all inventory management solutions.

•Supports customer solutions and sales associates.

•Continuing updated knowledge of company solutions, products, and services.

•Established productive, professional relationships with key personnel in assigned customers.

•Guides PRISM Support Level I associates through training and support to resolve customer issues, increase product knowledge, and promote MSC Culture.

•Maintains high customer satisfaction ratings that meet or exceed customer standards while also building new customer relationships. •Responsible for scheduling and managing the PM program on Deco owned vending solutions.

•Responsible for service calls on Deco owned vending solutions to ensure that vending solutions are operable at all items.

•Work closely with the implementation team on vending solution installs as well as full integrated solutions.

•Unpack orders, checks accuracy of shipment and put stock away at customer locations when necessary.

•Ensure appropriate customer stock levels, generates new orders for merchandise, obtains customer approval to place orders when required.

•Performs general (6S) housekeeping for service equipment and immediate area.

•Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s mission.

•Participates in special projects and performs additional duties as required