printer fleet manager resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
I am a hardworking and reliable Customer Liaison with strong ability in effective communication and tenacious problem resolution. Offering exceptional microsoft office experience, and a positive, friendly personality. I am highly organized, proactive and punctual with a team-oriented mentality.
Skills
Recordkeeping
Scheduling and payroll
MS Office suite
Resource planning
Database documentation
Fleet monitoring
Skilled in Microsoft, Adobe, Excel, Powerpoint
Experience
PRINTER FLEET MANAGER, 12/2013 to Current Canon Business Process Services – Washington, DC,
Printer Fleet Manager for our managed services customer, Florida Power and Light (FPL) at its corporate office in Juno Beach, FL.
Customer relations, building strong customer relationships based on trust and integrity.
Organizing orders for Florida Power & Light to ensure timely printer upgrades and customer satisfaction.
Assisting customers with setting up their online Ricoh accounts for ordering supplies and service.
Assisting customers with print/scan/fax issues
Training customers on printer features and functionality.
Assisting Ricoh billing with accurate meter submission through At Remote printer registration and assisting clients with My Ricoh account registration.
Maintain accurate and up-to-date equipment inventory
Maintain inventory and coordinate service proactively to prepare mobile units for storm season.
Proactively escalating problems and engaging the necessary resources to address existing and/or potential problems in a timely manner.
Organizing conference calls and customer meetings with all team members and customer contacts as deemed necessary to maintain communication and process guidelines.
Supporting our key contact as needed.
SITE MANAGER II, 12/2011 to 12/2013 Canon Business Process Services – Carmel, IN,
Responsible to coordinate the implementation of contracted services to include hardware, software, and labor across five departments consisting of 33 employees to achieve maximum efficiency and accuracy.
Responsible for Employee recruiting, new-hire paperwork and orientation, and continuous employee development
Worked closely with human resource generalist to ensure HIPAA, OSHA, and Title VII compliance.
Cultivated business relationships by conducting meetings with executive leadership to ensure fulfillment of contracted services while maintaining the highest level of document and service integrity.
Develop and maintain relationships to increase contracted services and production while assisting the client in achieving their current and long-term business goals.
Strategic project planning to ensure the utmost efficiency, meet client deadlines, and exceed client expectations.
Responsible for successfully tracking individual employee production used to monitor service levels and recognize growth opportunities through the use of the Ricoh monthly management report.
Responsible for processing monthly billing templates, creating and maintaining a tracking tool to accurately monitor and minimize customer credits.
SITE MANAGER II, 12/2005 to 12/2010 Wesco – Billings, MT,
Implementation of services per the contracted scope of work to include: hardware, software, and the integration of two departments to achieve maximum efficiency.
Analyzed processes to initiate process improvement and increase efficiency while reducing expenses.
Cultivated business relationships conducting meetings consulting executive leadership to increase revenue and achieve labor cost reduction.
Consult with and assisted multiple Ricoh analysts in the design and implementation of production workflow software to include: Mail (Planet Press), Graphic pre-press production workflow via Command Workstation, Graphic Color software (Fiery Workflow Suite), and post-script translator software.
Participated in Geisinger Health System’s executive consultative meetings with Internal Audit, Information Security Office, and Chief Financial Officer.
Worked side by side with key departmental leaders for Geisinger Health System and its Health Plan to improve processes and increase cost savings while enhancing output quality.
Responsible for employee recruiting, new-hire paperwork and orientation, and continuous employee development.
Worked closely with human resource generalists to ensure HIPAA, OSHA, and Title VII compliance.
Processed contractual escalations annually to ensure accurate base billing and maximum revenue potential.
SITE MANAGER I, 12/2000 to 12/2005 IKON / RICOH USA – City, STATE,
Implementation of services per the contracted scope of work to include: hardware, software, and the management of five departments.
Analyzed processes to initiate process improvement and increase efficiency and reduce expenses.
Cultivated business relationships conducting meetings with executive management to reduce costs and increase efficiency.
Assisted sales in equipment upgrade to include HP printer reduction and resulting in sales of 23 multi-function devices.
Responsible for creating a floor plan of three buildings to include: current printer locations, usage by department, and an overlay with proposed replacement multi-function devices for each department.
Manage seven Ricoh employees in multiple departments to include: copy center, mail room, engineering records, reception, and file room.
Utilized Adobe Photoshop to edit and re-create entire line of marketing brochures for three divisions resulting in extensive savings for the customer.
Education and Training
: , Expected in to Mansfield School of Business - Virginia Beach, VA GPA:
AA: Administration, Expected in 03/2013 to University of Phoenix - Phoenix, Arizona GPA:
Additional Information
Service Awards , Employee of the Quarter award in 2000 and 2001 President’s- Club- Award for Service Excellence 2003 Site- Manager- of- the- Year award in 2004 and 2007, Most Innovative Team Member 2020.
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