Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in Business based Print and Digital Design industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report generation
  • Report creation
  • Process optimization
  • Microsoft Office expertise
  • Store maintenance
  • Schedule mastery
  • Stockroom procedures
  • Freight operations
  • Problem-solving abilities
  • Retail sales customer service
  • Project management abilities
  • Product organization
  • System implementation
  • Office equipment proficiency
  • Conflict mediation
  • Senior leadership support
  • Courteous demeanor
  • Print and Graphic Design regulations knowledge
  • Technologically savvy
  • Data evaluation
  • Quality control
  • Shipping and receiving understanding
  • High-energy attitude
  • Inbound and Outbound Calling
  • Adaptive team player
  • Customer relations
  • Quality assurance controls
Education and Training
University of Houston Houston, TX Expected in Bachelor of Arts : Graphic Design - GPA :
Experience
IST Management Services - Print Service Specialist at Bechtel Oil & Gas
City, STATE, 03/2017 - Current
  • Coached front-line team members in strategies to improve customer service and proactively mitigate issues.
  • Maintained in-depth knowledge of print services, products and policies to offer customers best-in-class support.
  • Assessed customer needs and upsold products and services to maximize copier and print sales.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Worked with Bechtel Oil & Gas to develop customer service improvement initiatives.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Maintained in-depth knowledge of Print services, products and policies to offer customers best-in-class support.
  • Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
  • Worked with Bechtel Oil & Gas to develop customer service improvement initiatives.
  • Executed business metrics including image, coverage and studio throughput by performing quality assurance and contact resolution.
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
  • Piloted multiple new processes and initiatives that increased customer satisfaction, improved efficiency and elevated profits.
  • Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
  • Corrected images before production, used Command Workstation by EFI/Fiery to make photo edits and managed correct color processing and development of photographic negatives.
  • Examined printed copy for correct ink density, position on paper and registration.
Alliance Business Solutions - Print Specialist at Bechtel Oil & Gas
City, STATE, 03/2014 - 02/2017
  • Adhered to allocated budgets by collecting time projections and reporting changes during creative implementation.
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Managed paper, ink and printing supplies, placing orders to replenish inventory with multiple vendors.
  • Printed customized office documents such as envelopes, newsletters, business cards and programs.
  • Maintained machines in good working order by cleaning, lubricating and adjusting.
  • Trained and assisted new printing press operators to provide printing output that satisfied customers.
  • Performed and delivered printing projects on time 100% of time.
  • Assisted clients in customizing design and layout of business and personal documents.
  • Tracked and organized warehouse inventory, accepted and stocked paper and supplies for shipments.
  • Greeted customers, established and confirmed needs, calculated and quoted prices and processed payments and receipts.
Oce Business Services / Canon Business Solutions - Mailroom Clerk&Print Specialist at Bechtel Oil&Gas
City, STATE, 03/2010 - 02/2014
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Operated mail processing equipment and manually sorted mail.
  • Recommended and sold services such as insurance and tracking.
  • Delivered mail to residents and business within assigned area.
  • Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Achieved cost-savings by developing functional solutions to shipping problems.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
  • Examined printed copy for correct ink density, position on paper and registration.
  • Managed paper, ink and printing supplies, placing orders to replenish inventory with multiple vendors.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.

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Resume Overview

School Attended

  • University of Houston

Job Titles Held:

  • Print Service Specialist at Bechtel Oil & Gas
  • Print Specialist at Bechtel Oil & Gas
  • Mailroom Clerk&Print Specialist at Bechtel Oil&Gas

Degrees

  • Bachelor of Arts

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