Store manager with dynamic track record of increasing profits, reduction costs, inventory and shrink and transforming customer service.
· Regionally recognized leader, winner of different awards for sales and service. An
· Exceptional motivator who generates high levels of employee morale and engagement by modeling excellent service behaviors, building productive relationships with all staff, establishing high standards and coaching performance.
· An upbeat, flexible individual who genuinely enjoys change and new initiatives.
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· Responsible for recruiting, orienting, training and supervising 50 – 75 staff, was able to keep staff turnover below 15 % by improving staff orientation and training, professional development.
· Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
· Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
· Maintained transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication.
· Trained staff to deliver outstanding customer service, proper merchandising, placement of all store signage and display of merchandise, and proper techniques on attracting customers return.
· Ability and was OSHA certified in operating equipment that include electric/manual floor jack, cardboard baler, ladders and chemicals proper handling/hazards.
· Excellent written and verbal communicationskills.
· Ability to operate a cash register efficiently and accurately.
· Meet any state and local requirements for handling and selling alcoholic beverages.
· Effective time management and multi-tasking skills
· Ability to work independently and as a team player.
· Ability to stock products weighing 50 pounds or less.
· Excellent skills in inventory control.
· Meet any all local, state and federal requirements for handling and selling of prescription drugs and alcoholic beverages.
· Ability to safely operate electric/manual hand jack and cardboard baler.
· Trained staff to deliver outstanding customer service, proper merchandising, placement of all store signage and display of merchandise, proper techniques on attracting customers return and on store procedures and policies, and reconciled daily cash drawers.
· Excellent customer service by greeting and assisting customers, addressing customer inquiries and resolving complaints. In the top 10% of the company's best customer service.
· Responsible for recruiting, orienting, hiring, ordering product for all departments, opening and closing the store, payroll, schedule/schedule match, inventory control and supervising 25 staff with by coaching/training employees in the procedure scan outs.
· Responsible for making daily bank deposits, change orders and oversee all aspects of bookkeeping that include ledger, invoices, cash reports and time records.
· Merchandising and reorganizing the sales floor to increase sales and create action plans to meet and exceed red zone sales.
· Responsible ad supervised merchandising by planning and implementing sets, resets and revisions of basic department.
· Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
· Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
· Ability to work independently and as a team player.
· Ability to stock products weighing 50 pounds or less.
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