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Primarily Functioned As Field Service Support Technician resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Eighteen years in Technical Support Representative customer support roles, skilled at resolving complex customer service issues in a timely manner.

Adept at resolving complex issues, critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Effectively identifies problems using advanced troubleshooting skills.

Outstanding adept at developing customer relationships looking for an opportunity to bring exceptional teambuilding skills to a management position in a vibrant customer service department.

Highlights
  • Dell DCSE/ESF Certified Repair Specialist
  • Lenovo Certified Repair Specialist
  • IBM Certified Repair Specialist
  • HP Certified Repair Specialist
  • Quantum Certified Repair Specialist
  • EMC Certified Repair Specialist
  • X-IO Certified Repair Specialist
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Strong analytical skills
  • Patient and diligent
  • Vast technical knowledge
  • ActiveDirectory/DHCP/DNS Ethernet and Firewall proficient
  • LAN aptitude
  • Windows XP/Vista/7/8
  • Windows Server 2008/2012
  • Computer diagnostics and repair
  • Hardware support and troubleshooting
  • Advanced knowledge of diagnostic techniques
Accomplishments
  • Diagnosed hardware and software failures and resolved technical issues with a 95% success rate.
  • Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software.
  • Troubleshoot and repair clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
  • Technical Training - Actively mentored, trained and supervised new hires
Experience
Primarily functioned as Field Service support Technician, 2013 - 02/2015
UNISYS CORPORATION City, STATE,
  • Primarily functioned as Onsite Service Technician; Next-Day (NBD) & Same-Day (SBD) and 4hr Response for 30+ clients per week. A $5+billion worldwide information technology consulting, service, and solutions company ; Next-Day (NBD) & Same-Day (SBD) and 4hr Response for 30+ clients per week,
  • Performed installation and configuration of clients proprietary software and hardware.
  • Performed as team lead for client installations projects (Intel, Microsoft, AIG (American International Group), Bank of America, Country Wide Home Loans, Dell Computers)
  • Managed shipping, delivery & parts storage location for field service personnel.
  • Secondarily functioned as Service Dispatch Coordinator for Washington, Oregon, & Alaska.
  • Dispatched and tracked client trouble ticketing using proprietary software suite
  • Traveled throughout Western Washington, from Bellingham to Centralia to perform service incidences.
  • Achieved & maintained 96% rate of "First Time Fix" for clients.
Computer Service Center Repair Technician, 2012 - 11/2012
LYONS TECHNOLOGY City, STATE,

Primarily functioned as repair site service technician; Provide daily hardware, software troubleshooting and repair for consumer desktops & laptops.

Maintained composure and patience in face of difficult customer situations.

Informed customers about issue resolution progress.

Provided thorough support and problem resolution for customers.

Developed and maintained positive customer relationships.


Onsite IT Service Support Technician, 10/2009 - 02/2010
COMSYS City, STATE,

Primarily functioned as Onsite Service Technician; Provide deskside support for onsite clients desktops, laptops, network devices, printers, and sites servers.

Primarily functioned as field Service support Technician, 08/1999 - 10/2009
UNISYS CORPORATION , ,

Primarily functioned as Onsite Service Technician; Next-Day (NBD) & Same-Day (SBD) and 4hr Response for 30+ clients per week. A $5+billion worldwide information technology consulting, service, and solutions company ; Next-Day (NBD) & Same-Day (SBD) and 4hr Response for 30+ clients per week,

Performed installation and configuration of clients proprietary software and hardware.

Performed as team lead for client installations projects (Intel, Microsoft, AIG (American International Group), Bank of America, Country Wide Home Loans, Dell Computers)

Managed shipping, delivery & parts storage location for field service personnel.

Secondarily functioned as Service Dispatch Coordinator for Washington, Oregon, & Alaska.

Dispatched and tracked client trouble ticketing using proprietary software suite

Traveled throughout Western Washington, from Bellingham to Centralia to perform service incidences.

Achieved & maintained 96% rate of "First Time Fix" for clients.

Education
B.S: Information Technology Security, Expected in 2016
-
Western Governs University - Salt Lake City, UT
GPA:

WGU of Washington, Salt Lake City, UT - B.S Information Technology Security. Nov. 2013-Present

Associates: Sciences, Expected in 2012
-
Clover Park Technical College - Lakewood, WA
GPA:

Clover Park Technical College, Lakewood, WA - Associates Applied Sciences Degree. May 2010 to July 2012

Certifications
  • Comptia A+
  • Comptia Security +
  • Comptia Project +
  • Comptia Linux+
  • CIW Web Design Specialist
  • CIW WJavaScript Specialist
  • CIW Database Design Specialist
  • Microsoft MCST Windows Vista
  • Cisco Certified CCENT
Skills

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Resume Overview

School Attended

  • Western Governs University
  • Clover Park Technical College

Job Titles Held:

  • Primarily functioned as Field Service support Technician
  • Computer Service Center Repair Technician
  • Onsite IT Service Support Technician
  • Primarily functioned as field Service support Technician

Degrees

  • B.S
  • Associates

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