Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Reliable and enthusiastic [Job Title] offering [Number] years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for [Number]-member staff. Resourceful and experienced [Job Title] offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with high degree of accuracy. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Astute Administrative Assistant focused on optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of all information. Skilled in researching and resolving discrepancies. Systematic Administrative professional with advanced skills in records management. Capable of handling incoming records, file transfers and destruction orders. Analytical and critical thinker with excellent judgment and expertise in [Software]. Dedicated Secretarial Assistant with over [Number] successful years of clerical experience in busy office environments achieving great levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of [Software] achieving high data output. Dedicated administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Successful administrative professional skilled in supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in [Software] and [Software]. Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources. Efficient, accuracy-driven [Job Title] successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing [Number] years of superior performance in related roles. Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise. Motivated [Job Title] with understanding of [Type] processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality. Systematic Administrative Assistant with over [Number] years of experience in fast-paced [Type] office settings. Hardworking team-player with expertise in [Area of expertise] and [Area of expertise]. Responsible, punctual and capable of working with little to no supervision. Attentive and personable [Job Title] bringing [Number] years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. Outgoing [Job Title] with [Number] years of experience in administrative support. Expert in [Software] with excellent [Skill] skills and typing abilities. Forward thinking and successful at managing large office organization while streamlining documentation procedures. Hardworking and focused administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

  • Business writing
  • Filing and data archiving
  • Advanced MS Office Suite
  • AR/AP
  • 60+ WPM typing speed
  • Advanced clerical knowledge
  • Accounts payable and receivable
  • Multi-line phone proficiency
  • Excellent planner and coordinator
  • Invoice Processing
  • Performance improvement
  • Administrative support
  • Financial services
  • Data entry
  • Scheduling
  • Certified Computer Office Assistant
  • Schedule management
  • Resourceful
  • Office management
  • Report development
  • Office administration
  • Excellent communication skills
  • Travel accommodations
  • Mail handling
  • MS Office
  • Critical thinker
  • Project management
  • Expense reporting
  • Event planning
  • Bookkeeping
  • Report writing
  • Microsoft Excel certified
  • Results-oriented
  • Conference planning
  • Travel coordination
  • Schedule & calendar planning
  • Extensive vocabulary
  • Dedicated team player
  • Strong interpersonal skills
  • Project planning
  • Proofreading
  • Sorting and labeling
  • Budgeting
Work History
Preventative Maintenance Coordinator/Administrative Assistant, 06/2016 - Current
Aspen Insurance Holdings Limited Rocky Hill, NJ,
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Drafted professional business memos, letters to support business objectives and growth.
  • Developed and updated spreadsheets and databases to track, scheduled customers Preventative Maintenance services on Annual, Bi-Annual, Quarterly and Monthly basis.
  • Maintained complex digital filing system for financial information.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Handed client correspondence and tracked records to foster office efficiency.
  • Generated reports and typed letters in Microsoft Word/Excel and extracted data from ERP System (Syteline) and prepared presentations in Excel for maximum impact and results.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Processed invoices and expenses using Syteline (ERP Program).
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
  • Offered departmental administrative support.
Executive Assistant, 03/2015 - 01/2016
ACCC Insurance City, STATE,
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Managed President/CEO's's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Organized and updated schedules for more than 3 Auto Insurance executives.
  • Maintained daily appointment calendars for president and executive vice president.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Organized and coordinated Executive Level monthly meetings involving up to 12 attendees.
  • Planned and executed meetings and events and attended meetings to take meeting minutes.
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 10 executives.
  • Processed travel expenses and reimbursements for 10 member executive team and senior management group.
  • Reconciled and processed expense reports for President/CEO's internal and field personnel, including executives and consultants.
  • Used Microsoft Office to coordinate meetings, appointments and tasks for President and CEO.
  • Planned, coordinated and executed meetings for Board of Directors, President and Executive Vice President.
  • Acted as point of contact for research and information gathering for President/CEO.
  • Handled all scheduling and logistics planning for conferences and monthly meetings.
  • Complied with special requests from board members for research, assistance and travel arrangements.
  • Maintained confidential, administrative support to executive team and members of board of directors.
  • Screened calls and emails and initiated actions to respond or direct messages for President/CEO.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Developed and maintained internal client filing system using Excel/Sharepoint.
  • Managed travel itineraries and logistics for accommodations for over 60 plus employees for training at home office from satellite offices across U.S..
  • Accomplished special objectives and projects according to requests from board members.
  • Coordinated and executed special projects including Board Meetings and Employee Corporate Events for President/CEO.
  • Screened incoming mail, publications and other correspondence directed to management team members.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
  • Organized international and domestic travel arrangements for up to 60 plus staff members, including all transportation and hotel stays.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
  • Located and attached appropriate files to incoming correspondence requiring replies.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Created expense reports, budgets and filing systems for personal and business for President/CEO.
  • Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Office Administrative Assistant/Benefit Center , 11/2005 - 10/2014
Unum City, STATE,
  • Received and routed business correspondence to correct departments and staff members.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Designed insightful and attractive new hire training presentations.
Corporate Sales Representative, 01/2003 - 02/2004
Sports Barn City, STATE,
  • Demonstrated products and specific features at customer locations and special events.
  • Maximized business potential by providing excellent customer service and ensuring 100% client retention.
  • Used consultative sales approach to understand and meet customer needs.
  • Established fair pricing structures and finalized contracts to complete Corporate Employee Health Program agreements with large corporate customers.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Brought in new customers and retained base through proactive management of individual needs and development of robust innovative solutions.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Researched potential clients and markets to prepare for appointments.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Serviced existing accounts on regular basis to maximize revenue.
High School Diploma: , Expected in
Red Bank High School - Chattanooga, TN,
  • Earned "Apple of the Day Award" in 2009.
  • Travel Planning - Booked heavy domestic travel for department of 60 plus personal
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Updated and maintained company database to reflect current and accurate client records for more than 248 accounts.
  • Training - Responsible for training all new employees to ensure continued quality of customer service. (Unum Group)
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.

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School Attended

  • Red Bank High School

Job Titles Held:

  • Preventative Maintenance Coordinator/Administrative Assistant
  • Executive Assistant
  • Office Administrative Assistant/Benefit Center
  • Corporate Sales Representative


  • High School Diploma

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