Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview
Motivated team member striving to constantly meet company standards and exceed customer expectations Experienced in leading, training, and motivating many large teams simultaneously, each consisting of a unionized and diverse workforce of technicians and managers Recognized for the attention to detail that is essential to providing quality service, safely, on-time, in expected (or better) quantities in a cost effective and budget-restricted environment. Successful interdepartmental collaboration facilitator Routinely utilized strong analytical and investigative skills, in conjunction with working knowledge of telecommunications network, power, and switching equipment. The goal being, to always quickly and efficiently provision, maintain and repair a world class fiber optic, transport, and packet switching network carrying customer critical video, data and voice traffic Earlier experience included customer service and force manager positions, along with central office technician functions
  • Telecommunications:
  • Switches: AT&T / Lucent 5ESS, Nortel DMS-100 / SoftSwitch, SS7 Audits
  • Network / Carrier: Digital, Analog, ROADM, BITS clock, FiOS Video - Data - Voice , Digital Cross-Connect Systems (DCS), Alcatel / Lucent, Fujitsu, Cisco, Juniper, Tellabs, DSC Litespan 2K, SLC-5, D4, DS0, T1-DS1, T3-DS3, Sonet, OC-x, Ethernet, Gige,
  • Power Equipment: AC/DC, Diesel / Turbine Generators, Batteries, Rectifiers, Portable Generators, OPTO 22, Lorain, Emerson
  • Main Distribution Frame (MDF) wiring
  • Microsoft (MS) Office Suite; Excel, PowerPoint, Word, Publisher
  • PeopleSoft: HR Software
  • Salesforce: Customer Relationship Management (CRM) Software Social Media, Microsoft (MS) Outlook, Web meetings
  • PC Operating Systems: Microsoft (MS) Windows
  • TIRKS, WFA, SOP; telecommunications mainframe database applications
  • Commercial Driver's License (CDL-A) Class A with Air Brakes Certification
  • Nortel RT-1000 ACD (Automatic Call Distribution) System
  • MCSE (Microsoft certified systems engineer) NT 4.0 classes (test not taken)
Professional Experience
President - Treasurer - Director - Co-Owner - Center Director, 2013 to 05/2015
Aveanna HealthcareLake City, FL,
  • Successfully carried out my lifelong passion and desire to own and operate my own business.
  • I joined forces with my wife and together we built a small business franchise location from the ground up.
  • This included me project managing the entire process beginning with the discovery process of finding the right business through to the successful grand opening on day one.
  • Continue to this day managing every aspect of the daily operations and financials of this service based business to consumer (B2C) corporation.
  • Sales of high-end service product Marketing & Customer Acquisition Customer Service and Retention Budgeting, Accounting and Bookkeeping Payroll Administrator & Processor Training: conduct initial and continuous on the job training to all employees.
Retirement Plan Administrator, 01/1995 to 01/2013
Department Of DefenseFrankfort, KY,
  • Human Resources: Employee Handbook and Policy creator, employee; search, interviewer, background checker and hiring manager.
  • Technical, Communications, & IT support.
  • Vendor manager.
  • Supply & Logistics coordinator.
Manager, 01/2000 to 01/2013
, ,
  • Lead team(s), each consisting of up to 26 telecommunication technicians, at nine sites or more, across two states, serving over 305K residents and 33K businesses, utilizing a $1.38M budget Training Provided initial and continuous on the job training to all employees while also providing offsite training when required Chosen to be a member of a small, select operations team charged with becoming Verizon certified instructors in order to develop and teach classes on newer and legacy technologies to technicians and managers Successfully developed and designed curriculum training modules in conjunction with personally delivering the complete team created material to up to 10 people per class Taught 50+ people in a face-to-face classroom and lab / real-life environment Special Projects Training curriculum developer and instructor, union workforce remediation, DSL exhaustion district spoc, DCS & NE retirements and power downs, SS7 inventory Local subject matter expert - with labor relations and absence control administration.
  • Aid others in preventing grievances and/or answering them properly along with preventing violations of the union contract or FMLA federal & state laws Safety Meetings - consistently conducted monthly (100%) presenting and instructing relevant topics - observations consistently conducted quarterly (90%); meeting OSHA requirements for personnel actively on the job.
  • Feedback, positive or corrective, provided to all technicians Quality Performed multiple quarterly inspections (95%) on all active employees to ensure work is accurate and meets customer expectations.
  • Feedback provided Quantity- levels maintained consistently at or above objective levels.
Education and Training
Master of Business Administration (M.B.A): Economics & Management Science, Expected in May 2003
LONG ISLAND UNIVERSITY - C.W. POST CAMPUS - College of Management - ,
Economics & Management Science
B.S: , Expected in
Boy Scouts of America - Cubmaster Pack 54, Fishkill, NY 2007 - 2012 HEAD COACH (two teams): East Fishkill Youth Soccer Club, East Fishkill, NY 2006 -2013
Additional Information
  • CIVIC MEMBERSHIPS TOP LEADERSHIP POSITION: Boy Scouts of America - Cubmaster Pack 54, Fishkill, NY 2007 - 2012 HEAD COACH (two teams): East Fishkill Youth Soccer Club, East Fishkill, NY 2006 -2013
5ESS, Accounting, ACD, Bookkeeping, Budgeting, budget, Cisco, Customer Relationship Management, CRM, Customer Service, database applications, DC, DSC, DSL, Ethernet, financials, Frame, hiring, Human Resources, HR, instructor, instructing, inventory, IT support, labor relations, Logistics, mainframe, managing, Marketing, Meetings, Microsoft certified systems engineer, MCSE, Excel, Office Suite, Outlook, PowerPoint, Publisher, Windows, 2K, NT 4.0, Word, Network, Nortel, Operating Systems, developer, Payroll, PeopleSoft, personnel, presenting, Quality, Safety, Sales, Sonet, SOP, SS7, Switches, T1, telecommunications, telecommunication, Video, wiring

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Resume Overview

School Attended

  • LONG ISLAND UNIVERSITY - C.W. POST CAMPUS - College of Management

Job Titles Held:

  • President - Treasurer - Director - Co-Owner - Center Director
  • Retirement Plan Administrator
  • Manager


  • Master of Business Administration (M.B.A)
  • B.S

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