Service-minded professional with extensive experience in customer service, mortgage banking, retail services, and administrative support. Hands-on worker with a caring and nurturing personality that can multi-task and is comfortable in positions ranging from a professional office setting to child care.
Beach United Methodist Church Early Learning CenterAugust 2009 to June 2010Preschool Assistant Jacksonville Beach, FL
Assisted the lead teacher in the execution of the educational program in the young two year old classroom.
Loving interacted with the children during hands on activities, art projects, and more.
Maintained a healthy, safe, and caring environment for the children.
Encouraged and guided the children as they learned new academic, social, and motor skills.
Neumanagment, LLCMay 2008 to August 2009Retail Consultant Jacksonville, FL
Managed the liquidation of overstock merchandise through various retail outlets.
Assisted in the opening and management of a retail clothing store in Jacksonville.
Responsible for managing part-time staff, register opening and closing, and store inventory.
Provided customer service in the store as well as via phone and computer for online sales.
Allsite Contracting IncAugust 2006 to April 2007Front Office Staff Jacksonville, FL
Performed the daily office responsibilities for a construction contracting firm.
Provided customer service to clients, vendors, and suppliers via phone, mail, and e-mail.
Responsible for the timely management of the accounts payable and accounts receivable.
Kept current and former projects, outstanding bids, and other business related files organized.
Merrill Lynch Credit CorporationOctober 1998 to April 1999Senior District Lending Officer Jacksonville, FL
Assisted in supervisory responsibilities for the New York City District Lending team.
Processed priority and high profile files in a professional and expedient manner.
Given delegated lending authority of $500,000.
Performed all functions of a District Lending Officer.
Merrill Lynch Credit CorporationDecember 1997 to July 1998Automated Underwriting Specialist Jacksonville, FL
Assisted in the design and implementation of an automated underwriting system.
Researched, clarified, and organized policies, procedures, and underwriting guidelines.
Identified and translated critical information into rules and conditions.
Encoded the resulting rules and conditions into the automated underwriting system.
Merrill Lynch Credit CorporationJuly 1995 to October 1998District Lending Officer Jacksonville, FL
Facilitated the lending process by directly managing the Merrill Lynch Client relationship.
Reviewed, analyzed, and underwrote personal and corporate financial documents, credit reports, real estate appraisals, and title reports.
Responsible for managing an inventory in excess of $20,000,000.
Personal lending authority of $250,000.
Merrill Lynch Financial Data ServicesJuly 1994 to July 1995Senior Services Representative Jacksonville, FL
Assisted in supervisory responsibilities for the Branch Services team.
Received and resolved priority service issues.
Arranged team members into functional workgroups and prepared daily workflow schedules.
Performed all functions of a Branch Services Representative.
Merrill Lynch Financial Data ServicesSeptember 1993 to February 1994Unit Investment Trust Representative Jacksonville, FL
Facilitated the claim process for former Unit Investment Trust holders while on special assignment after regular business hours in addition to full time Branch Services Representative position.
Reviewed client claims for interest payments due from eligible Unit Investment Trusts.
Managed client expectations throughout the claim process.
Approved requests for reimbursement and calculated distribution amounts.
Merrill Lynch Finanacial Data ServicesJuly 1993 to July 1994Branch Service Representative Jacksonville, FL
Responsible for providing support to Merrill Lynch branch offices and other internal clients regarding Merrill Lynch mutual funds.
Performed monthly reporting of department service volumes to Merrill Lynch Asset Management.
Assisted in the improvement of the Merrill Lynch reinvestment system.
Organized the development of an improved Business Resumption Plan.
Stetson UniversityMay 1993BBA: Business Administration
Beach United Methodist Church- Various
leadership and service positions within the Children's Ministry including Vacation Bible School director, Vacation Bible School co-director, Children's Choir co-leader, substitute Sunday School teacher, and Children's Ministry check in team
Creek Elementary- PTA Board Member Programs Chair (2 years), PTA
Store/Logo Chair (2 years)
Girl Scouts of America- Daisy and Brownie Troop
Co-Leader (2 years)
PALS- Mentor for an Old Kings Elementary school student
Habitat for Humanity-Board Member of the Stetson University Chapter
Sister Program- Fostered a nurturing relationship with a
pre-kindergarten child in Deland, FL