Technical Sales Professional with experience in software sales with a consultative approach. Ability to develop productive relationships with customers through understanding requirements and developing solutions to complex business issues. Continues to strive for high levels of customer satisfaction to achieve quotas and drive new business development.
System checks and troubleshooting
Diagnosed software failures and resolved technical issues with a 99.9% success rate.
Automated monthly reporting processes to save 20 hours in weekly workflow.
Reduced the number of incidents generated by IT issues by 70% globally by normalizing the events and adjusting the SLO's baseline.
Created critical KPIs to track and improve performance and availability.
Developed several internal tools to automate mundane tasks that were quickly adopted by other teams.
Created scripts for monitoring systems and critical applications.
Served as leader of the Monitoring team.
Trained Operations staff to use the new monitoring system for day-to-day triaging of events to reduce system downtime.
Trained and mentored intern from the i.c. stars program for several months to develop skills for hire.
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
Increased pipeline by providing pre-sale and post-sale support to customers.
Presales Solution Architect03/2014 to 11/2016Hewlett Packard EnterpriseChicago, IL
Supported Sales teams to identify areas of opportunity and develop solutions that focused on service growth within key accounts.
Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
Acted as Voice of the Customer to translate needs to internal product teams.
Attended company training to increase understanding and knowledge of products.
Monitoring Engineer10/2005 to 10/2013GraingerLake Forest, IL
Responsible for the configuration, development, integration, testing, implementation, documentation and support of the Enterprise Monitoring software.
Performed high level assessments of functional and technical requirements to the business to address the needs of monitoring the health of the overall infrastructure.
Interacted and assisted in negotiations with vendors, outsourcers, and contractors to secure Monitoring products and services are implemented according to business requirements and enterprise standards.
Troubleshoot problems and determining root cause to facilitate solving the issues.
System Analyst01/2000 to 10/2005GraingerLake Forest, IL
Served as a Middleware application subject matter expert.
Installed and maintained applications that supported processing customer order entry data for the ERP system.
Worked cross functionally with business teams to formulate, define and document software implementations to support and improve application performance.
Developed and implemented Risk and Opportunity Management Plans.
Maintained security, backup, and redundancy strategies.
Application Developer09/1996 to 01/2000GraingerLake Forest, IL
Conferred with users to assess functional requirements to develop and maintained custom code for the customer order entry system.
Participated in systems analysis and design for code specifications.
Executed unit and functional tests to validate technical functionality and end-user satisfaction.
Conducted design and code reviews to share knowledge with development team.
Provided on-call support and training for users.
Bachelor of Science: Computer ScienceDeVry UniversityChicago, ILComputer Science
Activities and Honors
DeVry Alumni Association
Vivit User Group
Technical Skills and Qualifications
ITIL Foundation, Pathways to Communication Excellence, Solution Selling, ERP, Microsoft Office Suite, Middleware, Systems Analysis and Design, Application Performance Management, Java, Unix Shell Scripting, SQL, PowerShell