Presales Engineer February 2016 to Currentemobile - CD － JUÁREZ
Proactively scope the technical solution required to address customer requirements, assess customers' met and unmet needs, and recommend solutions that optimize value for both the customer and the firm.
Secure input from all necessary solution stakeholders within the customer firm.
Adapts solutions, as necessary, to ensure appropriate support.
Coordinate closely with internal sales, sales support, and service resources to align solution design with customers' business requirements.
Secure from customer technical staff commitments needed to ensure a deal's technical close.
Opportunistically pursues additional business development opportunities within customer firms.
Collaborate with sales to ensure these opportunities are effectively covered and advanced.
IT Manager November 2015 to CurrentTECHNOLOGY HUB - CD － JUÁREZ
Delegate duties and tasks within the IT department.
Review completed tasks to ascertain compliance with standards.
Monitor all team members and provide necessary advice and guidance.
Perform periodic risk assessments and initiate risk control strategies.
Coach all team members and motivate them to produce desired results.
Organize regular seminars and trainings to teach team members new techniques and methods.
Keep up with trends in the constantly evolving information technology industry.
Perform regular IT audit to discover areas of weaknesses and fortify them.
Work alongside other departments to achieve company goals and visions.
Write and forward regular reports to the management.
Provide solution to any complex IT related challenges in the organization.
Perform regular appraisal of team member's performance and devise strategies to help with improvement.
Carry out in-depth research to reveal new and better methods of handling functions within the department.
IT Support Specialist December 2012 to November 2015GRUPO AXCEL - CD － JUÁREZ
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continues to occur.
Peer Leader June 2012 to December 2012THE UNIVERSITY OF TEXAS － EL PASO, TX
Collaborate with the assigned course instructor to provide instructional leadership for University Studies 1301 / 2350.
Meet weekly with the assigned course instructor to assist her/him in planning the curriculum and instructional activities, both before the course starts and throughout the semester.
Coordinate with the course instructor to meet with each UNIV 1301 student outside of class at least twice during the semester.
Monitor students' academic progress and make necessary referrals when appropriate.
B.A : Computer Information Systems, 01.2014THE UNIVERSITY OF TEXASGPA: GPA: 9.8/10.0PRESENT ITESM
MIT Master of Information Technology GPA: 9.8/10.0
B.A : Management, 12.2013THE UNIVERSITY OF TEXASGPA: GPA: 3.2/4.0Management GPA: 3.2/4.0
academic, Photoshop, Ask, business development, Coach, computer peripherals, Hardware, computer hardware, Hardware Installation, CSS, email, English, ERP, French, HTML, PHP, Information Technology, instructor, Inventory, Local Area Networks, LAN, leadership, Linux, C#, Windows, MySQL, Networks, OS, DB, problem-solving, progress, research, sales, sales support, seminars, Spanish, SQL, technical assistance, phone, training manuals, Visual Studio, WAN