Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Detail-oriented individual adept in managing high-volume environments with grace and efficiency. Well-versed in multi-tasking and customer service with an exceptional work ethic. Moderate hourly management experience as support to Chef / Sous and other salaried management. Knowledge of scheduling, ordering (Sysco, Royal, etc.), management of staff and development of talent. Years of experience as certified trainer in multiple roles in multiple industries.
Washed, peeled and cut various fruits, vegetables, and proteins to prepare for serving.
Packaged, arranged and labeled ingredient stock, storing at established temperatures with designated hierarchy.
Contributed to consistent customer satisfaction rating by producing high-quality food in a timely fashion during peak volume.
Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Maintained clean, hygienic kitchen work space by sweeping, mopping and taking out trash.
Identified inefficiencies leading to improved productivity, and identified loss areas and improved food costs for the restaurant.
Line Lead / Wok Cook , 09/2016 - 06/2019 P.F. Chang's China Bistro – City, STATE,
Communicated shift handover information to the Chef or Sous Chef so that all parties were aware of what tasks needed to be completed.
Designed safety training programs and SOP (standard operating procedures) for multiple positions in the restaurant for new hires and trained over 15 new employees.
Cut equipment costs by several hundreds of dollars by thoroughly cleaning and inspecting equipment after each shift to maintain functionality. (This includes slicers, coolers, reach in coolers, etc.)
Operated wok containing oil and using high heat level carefully to avoid burns and injuries.
Prepared wok-centered meals and foods, including dumplings, stir-fries, meats and noodles.
Delivered meals made from high-quality ingredients using attractive plating techniques.
Chopped vegetables and cut meat to prepare for dinner hour.
Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
Checker / Loader, 01/2016 - 07/2016 McLane Company Inc. – City, STATE,
Operated company vehicles and heavy equipment with focus on safety and risk management.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
Lifted and slid packages weighing up to 80 pounds on conveyor belts to transport items.
Pet Care Associate /Professional Dog Groomer /Salon Manager, 04/2011 - 09/2014 PetSmart – City, STATE,
Checked prices for customers and processed items sold by scanning barcodes.
Developed client relationships through careful listening and effective question response, resulting in many customers' repeat business, as well as new sales by word of mouth referral.
Remained alert to environmental conditions such as running children or loud noises from machinery and customers as well as temperature changes and humidity to maintain safe, healthy environments for dogs, cats, pet rodents, marine life, etc.
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Monitored employee performance and developed improvement plans.
Increased sales revenues by 8-12% over two months by promoting complementary products and educating customers about store promotions. When we introduced "Puppy Starter Kits" I personally would buy a dozen and offer them for free to new potential clients with puppies or new adoption / foster babies in order to get them into our salon and with one of my Groomers or myself.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
High School Diploma: , Expected in 05/2009 - Shiloh High School - Snellville, GA, GPA:
Associate of Science: Psychology, Expected in - Georgia Perimeter College - Decatur, GA GPA:
Did not complete the degree: attended some college
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Resume Overview
School Attended
Shiloh High School
Georgia Perimeter College
Job Titles Held:
Prep Cook /Grill Cook
Line Lead / Wok Cook
Checker / Loader
Pet Care Associate /Professional Dog Groomer /Salon Manager