Detail-oriented cleaning professional with outstanding interpersonal communication skills. Conscientious individual offering a background with working with working with people and cleaning. Engaging and pleasant personality with the ability to maintain a healthy, clean environment for all residents. Focused Housekeeper well-known for ensuring a deep clean. Detailed and quick-paced with excellent closet detailing skills. Pursuing a new housekeeping role where hard work and trustworthiness will be highly valued..
Skills
Teamwork
Quick-learning
Operations Support
Performance improvement
Communication skills
Ambitious
Time management
Dependable and reliable
Excellent communication
Work History
06/2019 to 11/2020
Prep CookChick-Fil-A – Valencia, CA,
Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Cleaned and organized kitchen areas.
Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Managed opening and closing shift kitchen tasks.
Practiced proper safety and sanitation standards.
09/2019 to 12/2019
HostThe Paradies Shops – Dulles, VA,
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Took information about guests' party size, led to seating, offered menus according to the occasion.
Answered customer questions about hours, seating and daily promotional information.
Used cash registers and credit card machines to cash out customers, and handling cash per event.
Informed servers of newly seated parties for speedy service.
Recorded available tables after seating each party.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
07/2018 to 02/2019
WaitressHealthcare Services Group – Sarasota, FL,
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
Restocked salad bar and buffet for lunch and dinner service.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Used cash registers and credit card machines to cash out customers, handling up to $150 in cash per event.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Prepared beverages and filled food orders for customers.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
07/2017 to 03/2018
CashierRubio's Restaurants, Inc. – Solana Beach, CA,
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers with special services, account updates and promotional options.
Used cash registers and POS systems to request and record customer orders and compute bills.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Assisted customers by answering questions and fulfilling requests.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
Expected in 05/2020
High School Diploma: Whitehall Yearling High School - Whitehall, OH GPA:
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