Premiere Field Engineer Cloud Solution Architect resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Accomplished System Engineer with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.
Core Qualifications
  • Currently Active Top Security clearance
  • Customer service specialist
  • Cross-functional team management
  • Skilled negotiator
  • Results-oriented
  • New technology and product research
  • ECM Current Branch
  • Microsoft 365 Expert
  • Azure DevOps Certified
  • Modern Device Management
  • ITIL v4
  • PMP Certified
Premiere Field Engineer/Cloud Solution Architect , 01/2019 - Current
Ipg Photonics Corporation , , Managed implementation of application developments by collaborating with overseas technical teams.
  • Achieved cost-savings by developing functional solutions to reduce On Prem problems integration
  • Improved operations by working with team members and customers to find workable solutions. 
  • Collaborated with designers, developers and engineers to bring technical solutions to life.
  • Implemented replacement of soiled software architecture, enhancing productivity and resulting in better client experience.
  • Identified opportunities for process improvements to decrease in support calls.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Created technical workflows in wiki to support education and training of newly hired employees.
  • Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
  • Defined technical integration strategy and developed integration plans.
  • Provided status updates to keep upper management informed and to reach goals.
  • Analyzed requirements and implemented systems to deliver comprehensive development life cycle solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.Reviewed established procedures to assess areas in need of improvement. 
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Supported IT application development, application support, system integration and system administration projects, generating more than $100 million annually
Operations Support Engineer (Journeyman), 06/2018 - 01/2019
Asana Paris, ,
  • Nominated airman of the quarter completing 290 work order request, using 1500 man hours.
  • Assisted in completion of communication infrastructure worth $646 million.
  • Completed emergency communication repair less than 4 hours worth $124 million.
  • Supported daily management area of responsibility securing $2.8 billion in facility access, 7,500 military and civilian access accounts.
Snr Deployment Engineer, 06/2015 - 12/2018
Digital Management Incorporated (Dept Of State) City, STATE,
  • Participated and supported capacity planning for the rollout of Windows 10 in conjunction with end-users, vendors, department managers, and division chiefs.
  • Supported 120,000 customers from 175 countries and 25,000 from state side annually.
  • Coordinated with network engineers, and database administrators to determine enterprise readiness for Windows 10 rollout    Successfully migrated 3500+ workstations from Windows 7 to Windows 10 via SCCM
  • Assisted in developing and maintaining PowerShell scripts for daily administration and monitoring tasks
  • Troubleshoot Windows 10 install, reviewing failed logs and providing daily status to senior management
  • Identified non-compactable hardware for Windows 10
  • Customized enterprise standard image using MDT as break fix for Windows 10
  • Conducting testing and evaluation of new hardware model with support to Windows 10 deployment.
  • Provides support for escalations from help desk and deskside support technicians for deployed applications affected by Windows 10.
  • Creating, modifying, and running compliance queries in SCCM     Working with application owners to understand application installation and interaction with Windows 10    
  • Provides monthly Windows 7 break fix image using DISM and SysPrep
  • Acted as lead pilot engineer during pilot of Windows 10 
System Administrator, 01/2015 - 06/2015
Kforce Government Solutions (Dept Of State) City, STATE,
  • Initiated onsite training for end users on new migrated systems reducing IT ticket by 18 percent.
  • Developed training manual, in both hard and soft copies for end users.
  • Conducted one-on-one tutoring for new users in Google, Outlook, and drive mapping
  • Acted as primary contact for computer hardware and software problems, as well as network emergencies
  • Identified, reported, and resolved network security violations.
  • Analyzed complex computer systems to assess vulnerability and risk.
  • Responded to all client requests for technical support by phone, email and the inter-office chat service.
  • Improved a set of company-wide information assurance and security standards and procedures.
  • Diagnosed network problems involving a combination of hardware, software, power and communications issues.
  • Provided technical support Level 1 and 2 issues on Windows 7 Maintained detailed records within ticketing system.
Deployment Operations Engineer, 01/2014 - Current
US Airforce Reserve Command , STATE,
  • Assisted in design, documenting Software Inventory, and Hardware Inventory configuration for SCCM 2012 implementation
  • Supported senior Non Commissioned Officer in Health and Remediation configuration for SCCM 2012 implementation
  • Created and tested SCCM 2012 automated applications for deployment.
  • Handles the tasks of creating, documenting, publishing, and communicating policies and processes that impact the life cycle of the PC.
  • Perform installation, configuration, migration, upgrading and maintenance of desktop PC/Server, software and related peripherals
  • Created and maintained custom SQL queries and reports to assist with Microsoft licensing reconciliation
  • Worked with Network Security team to ensure proper SCCM ports where implemented
  • Analyzing and applying patches, service packs, and infrastructure updates
  • Supporting database administrators and developers in deploying related solutions
  • Referred difficult issues to upper management while maintaining positive rapport with customer
IT Security Analyst and Support, 11/2013 - 12/2014
Phenom Protection City, STATE,
  • Served as the information security technical personal to management officials in the planning, development, and the implementation and evaluation of policies.
  • Developed and implements IT security program to ensure that systems, networks and user communities are aware and adhere to systems information security technology policies, procedures and standards.
  • Provided expert technical advice and guidance regarding IT security issues.
  • Conducted audits for IT programs to determine economy, efficiency, and effectiveness.
  • Communicated with superior skills (verbal and written) and identified, track and resolves issues throughout their life cycles.
  • Reviewed security incidents, determine their severity, and author reports to clients detailing the activities.
  • Challenged to identify new and innovative ways of finding vulnerability on client networks using Snort or Wireshark.
  • Assisted and performs administration of all network security, including file security, network monitoring, firewalls, VPN, wireless network.
  • Maintained confidentiality with regard to the information being processed, stored or accessed by the network.
  • Researched new trends and technologies leading to testing and justification for deployment.
IT Support Lead, 10/2012 - 11/2013
Embassy Of Nigeria City, ,
  • Lead the software development, test and implementation process via SCCM
  • Analyze log files to debug issues in production and pre-production environments
  • Contributed to strategic planning and participated in advanced technology efforts using expert knowledge of new and emerging technologies increasing productivity by 30 percent.
  • Initiated program that standardized employee training and led to increase in customer satisfaction by 12 percent.
  • Communicated with staffs, and top management to ensure mutual understanding of project requirements.
  • Identified, located, isolated, and resolved complex problems relating to information security and related areas.
  • Maintained, analyzed, troubleshot, desktop computer systems, hardware and peripherals and management of local hardware (mobile devices, laptops, printers, workstations).
  • Provided phone and help-desk support for users and staffs investigated causes and recommended solutions
  • Proposed designed of system for enterprise solution to the permanent secretary of Nigeria
  • Managed security clearance system for integration at all embassies of Nigeria across the United States
Bachelor of Science: Information Systems, Expected in 2011
American University Nigeria - ,
  • US Airforce Achievement Medal 2019 
  • Operation Inherent Resolve 2019
  • Presidential Transition Team Award - March 2017
  • Employee of the Quarter - December 2016 

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Resume Overview

School Attended

  • American University Nigeria

Job Titles Held:

  • Premiere Field Engineer/Cloud Solution Architect
  • Operations Support Engineer (Journeyman)
  • Snr Deployment Engineer
  • System Administrator
  • Deployment Operations Engineer
  • IT Security Analyst and Support
  • IT Support Lead


  • Bachelor of Science

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