premiere field engineer cloud solution architect resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Accomplished System Engineer with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.
Core Qualifications
Currently Active Top Security clearance
Customer service specialist
Cross-functional team management
Skilled negotiator
Results-oriented
New technology and product research
ECM Current Branch
Microsoft 365 Expert
Azure DevOps Certified
Modern Device Management
ITIL v4
PMP Certified
Experience
Premiere Field Engineer/Cloud Solution Architect , 01/2019 - Current Ipg Photonics Corporation – , , Managed implementation of application developments by collaborating with overseas technical teams.
Achieved cost-savings by developing functional solutions to reduce On Prem problems integration
Improved operations by working with team members and customers to find workable solutions.
Collaborated with designers, developers and engineers to bring technical solutions to life.
Implemented replacement of soiled software architecture, enhancing productivity and resulting in better client experience.
Identified opportunities for process improvements to decrease in support calls.
Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
Created technical workflows in wiki to support education and training of newly hired employees.
Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
Defined technical integration strategy and developed integration plans.
Provided status updates to keep upper management informed and to reach goals.
Analyzed requirements and implemented systems to deliver comprehensive development life cycle solutions.
Performed site evaluations, customer surveys and team audits.
Researched and led investigations into various areas to drive improvements and devise new processes.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.Reviewed established procedures to assess areas in need of improvement.
Updated project plans based on changing objectives, specifications and staff availability.
Supported IT application development, application support, system integration and system administration projects, generating more than $100 million annually.
Nominated airman of the quarter completing 290 work order request, using 1500 man hours.
Assisted in completion of communication infrastructure worth $646million.
Completed emergency communication repair less than 4 hours worth $124 million.
Supported daily management area of responsibility securing $2.8 billion in facility access, 7,500 military and civilian access accounts.
Snr Deployment Engineer, 06/2015 - 12/2018 Digital Management Incorporated (Dept Of State) – City, STATE,
Participated and supported
capacity planning for the rollout of Windows 10 in
conjunction with end-users, vendors, department managers, and division chiefs.
Supported 120,000 customers from 175 countries and 25,000 from state side annually.
Coordinated with network
engineers, and database administrators to determine
enterprise readiness for Windows 10 rollout Successfully migrated 3500+
workstations from Windows
7 to Windows 10 via SCCM
Assisted in developing and
maintaining PowerShell
scripts for daily administration
and monitoring tasks
Troubleshoot Windows
10 install, reviewing failed logs
and providing daily status to senior management
Identified non-compactable
hardware for Windows
10
Customized enterprise standard image using MDT as
break fix for Windows
10
Conducting testing and evaluation
of new
hardware model with support to Windows
10 deployment.
Provides support for escalations from help desk and
deskside support technicians for deployed applications affected by Windows 10.
Creating, modifying, and running compliance queries in SCCM Working with application owners to understand application
installation and interaction with Windows
10
Provides monthly Windows
7 break fix image using DISM and
SysPrep
Acted as lead
pilot engineer during pilot
of Windows 10
System Administrator, 01/2015 - 06/2015 Kforce Government Solutions (Dept Of State) – City, STATE,
Initiated onsite training for end users on new migrated systems reducing IT ticket by 18 percent.
Developed training manual, in both hard and soft copies for end users.
Conducted one-on-one tutoring for new users in Google, Outlook, and drive mapping.
Acted as primary contact for computer hardware and software problems, as well as network emergencies
Identified, reported, and resolved network security violations.
Analyzed complex computer systems to assess vulnerability and risk.
Responded to all client requests for technical support by phone, email and the inter-office chat service.
Improved a set of company-wide information assurance and security standards and procedures.
Diagnosed network problems involving a combination of hardware, software, power and communications issues.
Provided technical support Level 1 and 2 issues on Windows 7 Maintained detailed records within ticketing system.
Deployment Operations Engineer, 01/2014 - Current US Airforce Reserve Command – , STATE,
Assisted
in design, documenting Software Inventory, and Hardware Inventory configuration
for SCCM 2012 implementation
Supported
senior Non Commissioned Officer in Health and Remediation configuration for SCCM
2012 implementation
Created
and tested SCCM 2012 automated applications for deployment.
Handles
the tasks of creating, documenting, publishing, and communicating policies and
processes that impact the life cycle of the PC.
Perform
installation, configuration, migration, upgrading and maintenance of desktop PC/Server,
software and related peripherals
Created
and maintained custom SQL queries and reports to assist with Microsoft
licensing reconciliation
Worked
with Network Security team to ensure proper SCCM ports where implemented
Analyzing
and applying patches, service packs, and infrastructure updates
Supporting
database administrators and developers in deploying related solutions
Referred
difficult issues to upper management while maintaining positive rapport with
customer
IT Security Analyst and Support, 11/2013 - 12/2014 Phenom Protection – City, STATE,
Served as the information security technical personal to management officials in the planning, development, and the implementation and evaluation of policies.
Developed and implements IT security program to ensure that systems, networks and user communities are aware and adhere to systems information security technology policies, procedures and standards.
Provided expert technical advice and guidance regarding IT security issues.
Conducted audits for IT programs to determine economy, efficiency, and effectiveness.
Communicated with superior skills (verbal and written) and identified, track and resolves issues throughout their life cycles.
Reviewed security incidents, determine their severity, and author reports to clients detailing the activities.
Challenged to identify new and innovative ways of finding vulnerability on client networks using Snort or Wireshark.
Assisted and performs administration of all network security, including file security, network monitoring, firewalls, VPN, wireless network.
Maintained confidentiality with regard to the information being processed, stored or accessed by the network.
Researched new trends and technologies leading to testing and justification for deployment.
IT Support Lead, 10/2012 - 11/2013 Embassy Of Nigeria – City, ,
Lead the software development, test and implementation process via SCCM
Analyze log files to debug issues in production and pre-production environments
Contributed to strategic planning and participated in advanced technology efforts using expert knowledge of new and emerging technologies increasing productivity by 30 percent.
Initiated program that standardized employee training and led to increase in customer satisfaction by 12 percent.
Communicated with staffs, and top management to ensure mutual understanding of project requirements.
Identified, located, isolated, and resolved complex problems relating to information security and related areas.
Maintained, analyzed, troubleshot, desktop computer systems, hardware and peripherals and management of local hardware (mobile devices, laptops, printers, workstations).
Provided phone and help-desk support for users and staffs investigated causes and recommended solutions
Proposed designed of system for enterprise solution to the permanent secretary of Nigeria
Managed security clearance system for integration at all embassies of Nigeria across the United States
Education
Bachelor of Science: Information Systems, Expected in 2011 - American University Nigeria - , GPA: Status -
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