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Practice Manager /Operations Manager Resume Example

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PRACTICE MANAGER /OPERATIONS MANAGER
Professional Summary

Proactive and meticulous Manager with over 10+ years of experience in the restaurant, healthcare and retail industries. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Results-driven, goal-oriented and looking to leverage effective background into Middle Management role.

Work History
Practice Manager /Operations Manager, 05/2019 to CurrentLow Vision Clinic - Dallas, Texas
  • Increased sales by 600% after only 3 months of employment
  • Ensured compliance with OSHA and HIPAA regulations
  • Developed close working relationships with front office and back office staff
  • Provided supervision and management to all team members and support personnel
  • Communicated closely with patients, ensuring medical information was kept private
  • Addressed and remedied all patient or team member issues
  • Consulted with healthcare professionals on business decisions
  • Developed and maintained electronic record management systems to analyze and process data
  • Trained interns and newly hired team members on office procedures and computer system
  • Assisted with regulatory issues such as compliance
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
  • Created and implemented organizational policies and procedures
  • Developed policies and procedures for effective practice management
  • Ordered all office supplies and kept check on inventory levels
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
  • Direct day-to-day administrative and operational functions for entire facility, providing guidance to all employees across all departments
  • Ordered all supplies and kept check on inventory levels
  • Discussed medical histories with patients in effort to provide most effective medical advice
Compliance Manager (Contract Position), 02/2018 to 05/2018Consumer Direct All Care - Howe, Texas
  • Reviewed and corrected over 5,000 employee and client files to ensure local, state and federal healthcare compliance
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls
  • Ensured consistency in quality planning, quality control, quality insurance and quality improvement
  • Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement
  • Collaborated with contract team to review client contracts and facilitate personnel compliance training
  • Reviewed documents, files, transcripts and other records to assess compliance and potential risk
  • Managed compliance efforts, including correspondence, reporting and audits
  • Prepared records and data for weekly audits
Hotel Sales Manager, 06/2017 to 02/2018Motel 6 - Sherman, Texas
  • Attended and participated in conferences and trade shows to generate new leads, network and drive business
  • Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance
  • Used HubSpot to maintain company database with essential account and sales information
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services
  • Set up appointments with potential and current customers to promote new products and services
  • Researched potential clients and markets to prepare for appointments
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Serviced existing accounts on regular basis to maximize revenue
  • Networked at events and by phone to expand business profits and revenues
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes
Restaurant General Manager, 05/2016 to 06/2017Turkish Cafe & Lounge - Plano, Texas
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set schedules for 40+ staff by planning and designating shifts and hours.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each business day.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Orchestrated positive customer experiences at all stages by overseeing every area of FOH and BOH operations.
  • Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
  • Recruited top-notch employees for all positions.
  • Coordinated and organized all restaurant inventory.
  • Maximized quality assurance by completing frequent checks of line.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Associate of Science, Healthcare Management, 12/2014
Ultimate Medical Academy - Clearwater - Clearwater, FL
  • Awarded UMA Certificate of Academic Excellence – Gold List / Dean's List in recognition of maintaining superior GPA.
  • Certifications include : CMS form1500, Uniform Billing (UB)-04, World of Medicare, Medicare Fraud and Abuse: Prevention, Detection and Reporting
  • Coursework in : EMR/EHR - Aseptic Techniques - Greenway PrimeSuite EHR/PMS Insurance Billing Proc. - Medical Terminology - Anatomy & Physiology Healthcare Claim Cycle - Medical Practice Management Accounting, Payroll, & Banking Systems - Insurance Claim Processing Business Office Operations - Practice Structure Leadership & Mgmt Appointment Scheduling - Government Payers - Healthcare Law Human Resource Management - HIPAA Compliance - 3rd–Party Payers Healthcare Computer Information Systems - Electronic Payment Posting Interpersonal Professional Communications - Medical Office Procedures Office Management
Accomplishments
  • Supervised team of 40+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Sales - Increased and maintained sales by 600% after initial 3 month employment period.
  • Successfully resolved over $2 million of collections-related issues during 1 year.
  • Goal Oriented - Consistently hits and achieves goals set in all industries
Skills
  • Hiring and recruitment
  • Restaurant Managment 
  • Staff Management
  • Patient education and counseling
  • Information gathering
  • Compliance documentation
  • Regulatory Compliance
  • Sales processes
  • National accounts management
  • Product and Service Sales
  • Database Management
  • Direct sales
  • Verbal and written communication
  • Decisive
  • Solution selling
  • Positive and upbeat
  • New Business Development
  • AR/AP
  • Word processing
  • MS Office
  • Communications
  • Supervision
  • Budgets
  • Process improvement
  • Relationship development
  • Persuasion techniques
  • Issue investigation
  • Goals and performance
  • Staff management or new hire training
  • Payment processing
  • Excellent negotiation skills
  • Vendor relations
  • Purchasing
  • Event planning
  • Business correspondence
  • Marketing and advertising
  • Corporate Communications
  • Training and development
  • Inventory and restocking
  • Relationship building and retention
  • Key Food Safety Performance Indicators
  • Quality controls
  • Process Management
  • Order management
  • Business Development and Planning
  • Goals and Performance
  • Sales presentations
  • Relationship building
  • B to B sales
  • Merchandising expertise
  • Time management
  • Analytical problem solver
  • Maintains confidentiality
  • Data Entry
  • Organization
  • Team management
  • Customer service
  • Problem resolution
  • Project organization
  • Business operations
  • Collections
  • Financial Management
  • Call center experience
  • Closing processes
  • Account Reconciliation
  • Financial Reporting
  • Documentation skills
  • Contract Negotiation
  • Public speaking
  • Information gathering and analysis
  • Client communication
  • Strategic Planning
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    Resume Overview

    Companies Worked For:

    • Low Vision Clinic
    • Consumer Direct All Care
    • Motel 6
    • Turkish Cafe & Lounge

    School Attended

    • Ultimate Medical Academy - Clearwater

    Job Titles Held:

    • Practice Manager /Operations Manager
    • Compliance Manager (Contract Position)
    • Hotel Sales Manager
    • Restaurant General Manager

    Degrees

    • Associate of Science , Healthcare Management 12/2014

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