Practice Manager /Operations Manager Resume Example
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PRACTICE MANAGER /OPERATIONS MANAGER
Professional Summary
Proactive and meticulous Manager with over 10+ years of experience in the restaurant, healthcare and retail industries. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Results-driven, goal-oriented and looking to leverage effective background into Middle Management role.
Work History
Practice Manager /Operations Manager, 05/2019 to CurrentTowne Park Ltd. - Mission Viejo , CA
- Increased sales by 600% after only 3 months of employment
- Ensured compliance with OSHA and HIPAA regulations
- Developed close working relationships with front office and back office staff
- Provided supervision and management to all team members and support personnel
- Communicated closely with patients, ensuring medical information was kept private
- Addressed and remedied all patient or team member issues
- Consulted with healthcare professionals on business decisions
- Developed and maintained electronic record management systems to analyze and process data
- Trained interns and newly hired team members on office procedures and computer system
- Assisted with regulatory issues such as compliance
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Created and implemented organizational policies and procedures
- Developed policies and procedures for effective practice management
- Ordered all office supplies and kept check on inventory levels
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Direct day-to-day administrative and operational functions for entire facility, providing guidance to all employees across all departments
- Ordered all supplies and kept check on inventory levels
- Discussed medical histories with patients in effort to provide most effective medical advice
Compliance Manager (Contract Position), 02/2018 to 05/2018Benchmark Hospitality - Vero Beach , FL
- Reviewed and corrected over 5,000 employee and client files to ensure local, state and federal healthcare compliance
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls
- Ensured consistency in quality planning, quality control, quality insurance and quality improvement
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement
- Collaborated with contract team to review client contracts and facilitate personnel compliance training
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk
- Managed compliance efforts, including correspondence, reporting and audits
- Prepared records and data for weekly audits
Hotel Sales Manager, 06/2017 to 02/2018Motel 6 - City , STATE
- Attended and participated in conferences and trade shows to generate new leads, network and drive business
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance
- Used HubSpot to maintain company database with essential account and sales information
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing
- Identified prospect needs and developed appropriate responses along with information on suitable products and services
- Set up appointments with potential and current customers to promote new products and services
- Researched potential clients and markets to prepare for appointments
- Performed cold-calling and follow-ups with leads to secure new revenue
- Serviced existing accounts on regular basis to maximize revenue
- Networked at events and by phone to expand business profits and revenues
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
Restaurant General Manager, 05/2016 to 06/2017Turkish Cafe & Lounge - City , STATE
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Set schedules for 40+ staff by planning and designating shifts and hours.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each business day.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Orchestrated positive customer experiences at all stages by overseeing every area of FOH and BOH operations.
- Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
- Recruited top-notch employees for all positions.
- Coordinated and organized all restaurant inventory.
- Maximized quality assurance by completing frequent checks of line.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Associate of Science, Healthcare Management, 12/2014
Ultimate Medical Academy - Clearwater - City, State
- Awarded UMA Certificate of Academic Excellence – Gold List / Dean's List in recognition of maintaining superior GPA.
- Certifications include : CMS form1500, Uniform Billing (UB)-04, World of Medicare, Medicare Fraud and Abuse: Prevention, Detection and Reporting
- Coursework in : EMR/EHR - Aseptic Techniques - Greenway PrimeSuite EHR/PMS Insurance Billing Proc. - Medical Terminology - Anatomy & Physiology Healthcare Claim Cycle - Medical Practice Management Accounting, Payroll, & Banking Systems - Insurance Claim Processing Business Office Operations - Practice Structure Leadership & Mgmt Appointment Scheduling - Government Payers - Healthcare Law Human Resource Management - HIPAA Compliance - 3rd–Party Payers Healthcare Computer Information Systems - Electronic Payment Posting Interpersonal Professional Communications - Medical Office Procedures Office Management
Accomplishments
- Supervised team of 40+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Sales - Increased and maintained sales by 600% after initial 3 month employment period.
- Successfully resolved over $2 million of collections-related issues during 1 year.
- Goal Oriented - Consistently hits and achieves goals set in all industries
Skills
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Resume Overview
School Attended
- Ultimate Medical Academy - Clearwater
Job Titles Held:
- Practice Manager /Operations Manager
- Compliance Manager (Contract Position)
- Hotel Sales Manager
- Restaurant General Manager
Degrees
- Associate of Science , Healthcare Management 12/2014
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