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practice manager operations resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Demonstrates leadership, commitment, drive, and discipline. Passionate about patient care and finding the best in every person. Enjoys mentoring and training team members based on previous lessons learned. Proven success in adapting to new surroundings and changing environments. Excellent time management, planning and presentation skills.

Skills

-Ability to lead & operate a multi-doctor and speciality office
-Partner with doctors and owners on a high level to reach their personal and financial goals
-Proven track record of increasing patient care and decreasing fixed costs, leading to 34% profitability of practice revenues
-Ability to build teamwork with internal environments and maintain strong professional relationships with external clients
-Competitive Entrepreneur with the ability to utilize creativity to produce positive results
-Outstanding communication and interpersonal capabilities, Bell Leadership I certified & Total Patient Services Training
-Self-directed learner paying close attention to detail
-Proficient with Quickbooks, Microsoft Office package, Dentrix, Dental Intel, Suralink, Solution Reach & Demand Force, Kodak Imaging, 360 Imagine, and Dexis.
- Skilled in dental and medical insurance billing, account audits, insurance credentialing, and accounts receivable, leading to an over all 98% collections revenue.
-Passionate about community service & development to underserved areas
-Lead Presenter & Trainer for dental clinical, business, leadership development and communication skills

Experience
02/2020 to Current
Practice Manager, Operations Heartland Dental Nokomis, FL,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Addressed any patient or team member concerns immediately.
  • Developed and implemented comprehensive preventive maintenance program that improved operational up-time by 76%.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
  • Evaluated financial statements and ARreports to monitor staff performance to devise solutions for improvement and cost reduction.
12/2020 to 01/2021
Practice Manager/Dental Treatment Coordinator Unc Health Care Systems Holly Springs, NC,
  • Answered and managed incoming calls and emails.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Arranged documents for insurance claims.
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Educated patients on treatment procedures and post-procedure home care.
06/2018 to 12/2020
Dental Assistant Endodontics Of Greater Saint Louis City, STATE,
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Educated patients on treatment procedures and post-procedure home care.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Education and Training
Expected in 05/2018 to to
Associate of Applied Science: Dental Hygiene
Missouri College - St Louis, MO
GPA:
Expected in 08/2020 to to
BBA: Business Administration And Management
Maryville University - Town And Country, MO,
GPA:

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Resume Overview

School Attended

  • Missouri College
  • Maryville University

Job Titles Held:

  • Practice Manager, Operations
  • Practice Manager/Dental Treatment Coordinator
  • Dental Assistant

Degrees

  • Associate of Applied Science
  • BBA

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