Practice Manager Of Operations Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking and reliable Hospital Manager with strength in Human Resources and building Client Experiences. Offering adaptability, emotional intelligence, and consistent communication skills. Highly organized, proactive and punctual with a team-oriented mentality.

  • Managing medical practices
  • New hire training
  • Policies and procedures
  • Mentoring and coaching
  • OSHA and AAHA regulations
  • Payroll administration
  • Inventory management
  • Complex problem solving
Practice Manager of Operations, 11/2020 to Current
Davita Brooksville, FL,
  • Fulfill a leadership role by supporting the vision and mission of Heartland to positively impact a regional and company goals.
  • Create value for doctors by supporting them in their career development and professional goals.
  • Identify an support future infrastructure growth and development.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Attainment of yearly budgetary and contribution margin goals.
  • Achieve budgeted growth plans for assigned base or affiliation office.
  • Train, coach and invest in world class team members.
  • Contribute to positive culture through utilization through Heartland Dental systems and world-class customer service.
  • Support and participate in quarterly business review through the effective Thrive process and Doctor partnership.
  • Support the growth and development of education to achieve mastery level skill.
  • Create consistency and alignment with coordination of resources located on the Heartland Intranet.
Hospital Manager, 04/2019 to 11/2020
National Veterinary Associates Independence, MO,
  • Supervises and directs the duties of a team of 60+ consisting of the following positions: day and overnight Veterinarians, Leadership Team, Certified Veterinary Technicians, Veterinary Assistants, Client Service Representatives, Animal Caretakers, Groomers, Boarding and Daycare Assistants, and Janitorial.
  • Work closely with the Medical Director to maintain day-to-day operations.
  • Leads and directs safety initiatives within OSHA and AAHA guidelines.
  • With the support of the recruiting team, participates in the process of interviewing, hiring, training evaluating and counseling all team members.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Delivered income records, and analyze financial reports to the Regional Operational Manager to keep executives informed of all potential financial issues.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Coded invoices and other records to maintain organized and accurate records.
Practice Manager, 06/2015 to 06/2019
Danbury Health Systems Kingston, NY,
  • Cultivated close working relationships with the entire staff, including Veterinarians, support staff, and the management team.
  • Oversaw up to 20 assistants, technicians and office administrators.
  • Addressed any patient or team member concerns immediately.
  • Motivated staff by offering direction and providing constructive feedback.
  • Supported the entire practice's staff, which boosted efficiency and improved the overall flow.
  • Developed and implemented policies and procedures for the facility.
  • Identified staff vacancies and recruited, interviewed and selected best applicants for numerous positions.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Ordered all supplies needed for the hospital and kept tabs on inventory.
  • Coordinated financial operations, including budgeting, accounting, expenses, and financial reporting.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Generated relevant paperwork and payroll reports.
  • Promoted revenue by analyzing profitability and key metrics.
Office Manager, 03/2004 to 06/2015
Salvation Army Usa Galesburg, IL,
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Trained 5 employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Increased office organization by developing a more efficient filing system and customer database protocols.
  • Managed daily office operations and equipment maintenance.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Answered inquiries concerning standardized policies, procedures and regulations.
  • Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.
  • Oversaw digital patient charting, including data entry and administrative duties regarding vaccine, billing and accounts receivable.
  • Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Organized software licenses and handled all system updates.
  • Maintained personnel records, including applications, performance reports, payroll records, and medical files.
Education and Training
High School Diploma: , Expected in 2003
Athens High School - Athens, IL

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Resume Overview

School Attended
  • Athens High School
Job Titles Held:
  • Practice Manager of Operations
  • Hospital Manager
  • Practice Manager
  • Office Manager
  • High School Diploma

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