Practice Manager Of Operations Resume Example Southern New Hampshire Health System

PRACTICE MANAGER OF OPERATIONS

Professional Summary

Experienced Practice Manager successful at handling payroll administration and patient relations for [Number]-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach. Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Skills

Workflow planning
Strategic Planning
Staff Management
Project oversight
Hiring and recruitment
Relationship building and retention
Profit improvements
Training and mentoring

Team Building
Contract Management
Project support
Process improvements
Negotiation
Business projections
Customer Relations
Operations oversight

Work History

Practice Manager of Operations, 11/2017 to Current
Southern New Hampshire Health System – Nashua, NH

Assisted with regulatory issues such as compliance.
Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
Consulted with healthcare professionals on business decisions.
Trained interns and newly hired team members on office procedures and computer system.
Developed and maintained electronic record management systems to analyze and process data.
Boosted staff morale by offering constructive feedback and specific direction.
Developed policies and procedures for effective practice management.
Supervised team of [Number] office personnel.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

Executive Director, 05/2006 to 05/2020
Life Care Centers Of America – Stoneham, MA

Spearheaded [Number] third-party contract negotiations to obtain favorable pricing and scheduling parameters.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Established new customer service and problem resolution processes to improve client satisfaction rates.
Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
Promoted mission of organization via successful community outreach and marketing strategies.
Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Improved performance management system and introduced [Type] program to develop future leaders.
Increased employee retention [Number]% through improvements in leadership and development.
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

Healthcare Administrator, 06/2010 to 10/2017
New Hampshire Catholic Charities – Manchester, NH

Developed and updated department goals and achievements throughout fiscal year.
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Managed and recorded facility maintenance and upkeep budget.
Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
Developed and distributed employee work schedules based on operational needs and employee requests.
Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Organized and facilitated [Number] department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
Oversaw all financial transactions and management functions, strategically managing $[Number] operating budget.
Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.

Education

Bachelor of Science: Management Science, 05/2006
University of Massachusetts - Lowell - Lowell, MA

Dean's List all four years
Graduated magna cum laude

Resume Overview

Companies Worked For:

Southern New Hampshire Health System
Life Care Centers Of America
New Hampshire Catholic Charities

School Attended

University of Massachusetts - Lowell

Job Titles Held:

Practice Manager of Operations
Executive Director
Healthcare Administrator

Degrees

Bachelor of Science : Management Science , 05/2006

Practice Manager of Operations Resume Example

Resume Score: 80%

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