practice administrator operations manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-driven Practice Manager with track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries.

  • Check processing
  • Insurance eligibility verification
  • Data entry documentation
  • Technologically savvy
  • Microsoft
  • Records management systems
  • Cash deposit preparation
  • AR/AP
  • PC/MAC proficient
  • Workers' compensation knowledge
  • Account balancing reconciliation
  • Self-starter
  • Medicalterminology
  • Human Resources Management (HRM)
  • Recruiting
  • Multi-line phone systems
  • Customer relations
  • Meticulous attention to detail
  • Multitasking and prioritization
  • Product branding
  • Strong interpersonal skills
  • Training and coaching
  • Current Procedural Terminology (CPT)/ICD-10
  • Professional and mature
  • New employee processing
  • Analytical skills
  • Payroll Processing
  • Excellent writing skills
  • Internal controls
  • Availity
  • Navinet
  • CAQH- Credentialing/re-credentialing
  • Insurance Contracting/Negotiations
  • SRS Soft
  • Caretracker
  • Verysys
  • IDX
  • Origin aka Meridian Medical Management
  • Sales and Use Tax
  • Fiscal Year End Reporting/Planning with Retirement Plan
1998 to 11/2021 Practice Administrator/Operations Manager Ear, Nose And Throat Associates Of Southeastern CT | City, STATE,

Supervise all support staff. Act as liaison between Physician Owner(s)/Accounting Office and Audiology Department Head. Establish/implement goals, objectives, policies, procedures and systems for all operational areas of the clinic. Serves as liaison between clinic and external agencies and business associates. Oversees HR and ensures effective administration/implementation of compensation, benefits, job descriptions, personnel policies and payroll practices. Participates in selection and training of a clinical and clerical staff. Participates in staff supervision, performance evaluation, merit increases and disciplinary actions. Resolves administrative and operational problems including the maintenance of clinic property, computer systems and installed software applications. Ensures compliance with regulations and standards. Gathers and reports data for fiscal and statistical analysis. Managers the daily operations while developing and monitoring, and analyzing budget and financial information costs effectively. Coordinates with medical staff to ensure quality patient care and services are provided. Helps chief executive officer develop organizational strategic plans and objectives based on identified needs of patients. Develops/implements long-range plans. Maintains strictest confidentiality. Performs other duties as assigned.

1991 to 1998 Medical Secretary/Admin. Assistant Ear, Nose And Throat Associates Of Southeastern CT | City, STATE,

Assisted Practice Manager in all aspects of practice management. Filled in for all clerical staff as needed for vacations/call outs.

Jun1990 to Jun1991 Medical Secretary/Assistant Joseph R. Dotolo, MD | City, STATE,

Handled all check-in/check-out functions. Assisted in switching office from paper billing to computerized billing through VERSYS. Assisted physician and performed blood sugar testing, urinalysis, EKG, Holter Monitor Application/Removal, Stress Testing. Scheduled outside testing at Westerly Hospital and other facilities as needed. Performed charge entry and patient billing/payment posting.

Education and Training
Expected in 09/2019 to to FACMPE | Medical Practice Management American College of Medical Practice Executives , MGMA, GPA:
Expected in 09/2011 to to CMPE | Medical Practice Management American College of Medical Practice Executives, MGMA, GPA:
Expected in 12/1998 to to Associate of Arts | Liberal Arts And Sciences Three Rivers Community College, Norwich, CT GPA:
Expected in to to | Communications/Liberal Arts & Sciences Castleton State College, Castleton, VT, GPA:
  • Consistently maintained high customer satisfaction ratings.
  • Realized consistent improvement in ongoing effort to boost revenue while reducing costs due to right sizing staff and matching staff skill set with job responsibilities.
  • Established program to recognize/promote longevity of all support staff including audiologists.
  • Oversaw conversion from paper billing and scheduling to computerized(1991).
  • Oversaw conversion from paper charts to EMR(2005)
  • Closed/moved satellite office from one location to another.
  • PQRS Attestation
  • Meaningful Use Attestation
  • Mips/Macra Attestation

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Resume Overview

School Attended

  • American College of Medical Practice Executives
  • American College of Medical Practice Executives
  • Three Rivers Community College
  • Castleton State College

Job Titles Held:

  • Practice Administrator/Operations Manager
  • Medical Secretary/Admin. Assistant
  • Medical Secretary/Assistant


  • CMPE
  • Associate of Arts
  • Some College (No Degree)

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