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postal support employee mail processing clerk resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Receptionist/Administrative Assistant who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible, versatile and hardworking with the drive to succeed. Offering administrative experience in both corporate and non-profit office environments.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Schedule management
  • Meeting planning
  • Self-starter
  • Understands grammar
  • Proofreading
  • Mail management
Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Increased office organization by developing more efficient filing system and customer database protocols.

Skills

Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type 40-70 WPM, Writing, Letters and Memos, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension

Experience
Postal Support Employee/ Mail Processing Clerk, 2012 to 07/2014
United States Postal ServiceCity, STATE,

Established long-term customer relationships through prompt and courteous service.Resolved customer complaints and adjusted orders.Operated motor vehicles in a safe and efficient manner.Processed payments by accepting cash, checks and credit card payments.Verified loads against shipping papers.Met and surpassed productivity targets and quality standards.Obtained signatures needed to complete and process all paperwork in a timely manner.Answered customer questions regarding shipments.Handled merchandise in accordance with product handling standards.Reported any errors found on delivery documents to supervisor.Operated manual and mechanical equipment in a safe and efficient manner.Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.Pulled customer tickets to fulfill orders.Obtained signatures on all invoices and credits.

Front Desk/ Customer Service Representative, 2010 to 09/2011
Hilton Daytona Beach OceanfrontCity, STATE,
  • Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the hotel.Managed quality communication, customer support and product representation for each client.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Kept abreast of rapidly evolving technology.
Front Desk/ Customer Service Representative, 05/2006 to 06/2009
Hard Rock HotelCity, STATE,
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the hotel.Worked under strict deadlines and responded to service requests and emergency call-outs.Served as the company's only bilingual Creole/English customer service representative. Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Managed cash stock and inventory balances accurately.Kept abreast of rapidly evolving technology.
Education
High School Diploma: , Expected in 2009
Wekiva Highschool - Apopka, FL
GPA:
Associate of Science: Legal Studies, Expected in
Seminole State College - Altamonte Springs, FL
GPA:
: Paralegal Studies, Expected in
National Paralegal college - Altamonte Springs, FL
GPA:

Currently pursuing my Bachelors of Science in Paralegal studies.

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Resume Overview

School Attended

  • Wekiva Highschool
  • Seminole State College
  • National Paralegal college

Job Titles Held:

  • Postal Support Employee/ Mail Processing Clerk
  • Front Desk/ Customer Service Representative
  • Front Desk/ Customer Service Representative

Degrees

  • High School Diploma
  • Associate of Science

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