postal service clerk resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Electronic Recordkeeping
Building Customer Trust and Loyalty
Patient Interviewing Skills
Patient Confidentiality and Data Security
High-Volume Environments
Call Center Operations
Responding to Difficult Customers
Customer Data Confidentiality
Data Entry and Maintenance
Upbeat and Positive Personality
Efficient and Detail-Oriented
Calm and Professional Under Pressure
Education
San Diego City CollegeSan Diego, CAExpected in 2023 ā āBachelor of Science:Nursing - GPA:
Colony High SchoolOntario, CAExpected in 05/2005 ā āHigh School Diploma: - GPA:
Work History
Martin Marietta - Postal Service Clerk Palestine, TX, 05/2019 - 03/2021
Sorted mail according to size, shape, and destination.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Provided service and sales to walk-in customers.
Used automated mail processing equipment to sort and collate mail.
Loaded and unloaded shipping containers and vehicles.
Weighed letters and packages and calculated costs based on classification, weight and destination.
Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Moved bulk containers and large parcels with forklifts.
Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
Maximized employee performance by setting effective objectives and standard practices.
Elba Nursing And Rehabilitation Center, Llc - Dispatch Supervisor Elba, AL, 06/2008 - 06/2018
Managed 3 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Analyzed project and vendor data and compiled information into presentations for internal purposes.
Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Modernized communications systems to improve productivity, reliability and efficiency.
Supervised team of 3 employees and provided training focused on maximizing overall performance.
Maintained meticulous employee records to accurately track attendance and productivity.
Directed dispatching, routing and tracking of 4 fleet vehicles.
Maintained updated and detailed records of calls in physical and electronic database.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Directed investigations to verify and resolve customer or shipper complaints.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Received new orders, prepared documentation and assigned personnel.
Responded to over 100 daily caller requests with information about assistance and timeframes.
First National Bank - Certified Nursing Assistant Belvidere, IL, 11/2013 - 10/2015
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Obtained client medical history, medication information, symptoms and allergies.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Transported patients between rooms and appointments or testing locations.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Fairman Trucking Co. - Secretary City, STATE, 06/2003 - 06/2008
Answered multi-line phone system and greeted callers enthusiastically.
Scheduled appointments and conducted follow-up calls to clients.
Maintained office supplies inventory by checking stock and ordering new supplies.
Provided clerical support to company employees by copying, faxing and filing documents.
Completed accurate daily report documents, memos and invoices.
Handled daily scheduling tasks and provided administrative support for entire department.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Recorded expenses and maintained accounting records.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Reviewed and balanced daily bank deposits and deposit report.
Recorded daily financial transactions using Quickbooks and handled payments of accounts.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Implemented paperless filing system for departments.
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