Postal Police Supervisor Resume Example
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POSTAL POLICE SUPERVISOR
Summary
Dedicated Police Officer who practices safe security measures and conflict resolution techniques to handle crisis and emergency situations. Highly effective at taking leadership direction from superiors, as well as mentoring junior officers. Believes that a willingness to learn and an emphasis on teamwork are essential qualities of successful law enforcement officers. Excellent report writing ability.
Experience
Postal Police Supervisor09/2013 to CurrentDymax CorporationTorrington , CT
- Supervise postal police officers engaged in the protection of mail, life, and postal property. Coordinate and monitor; fixed posts, foot and mobile patrols, radio communications, control center, and coordinate coverage of special events.
- Provide immediate assistance to postal police officers as needed to take control of non-routine situations during medical emergencies, threatening, and non-threatening incidents.
- Ensure the safety of self and others by enforcing compliance with postal and inspection service policies.
- Accountable for the proper use of firearms, badges, keys, radios, and related security equipment.
- Conduct tour roll call; communicate critical operational and safety information to postal police officers; advise and assist postal managers on security issues.
- Perform timekeeping activities, certify time and attendance records, and monitor overtime usage.
- Prepare, maintain, and review operational, administrative, and incident reports.
- Evaluate workload activities and determine operational priorities to ensure adequate staffing.
- Maintain a positive work environment; provide direction and support through effective communication.
Postal Police Officer07/2007 to 09/2013United States Postal ServiceCity , STATE
- Provided security for postal properties, employees, customers and the mail.
- Carried a firearm and exercised standard care required by the Inspection Service on firearms and use of force.
- Mediated work-related disturbances and protected victims from harm.
- Directed traffic during emergency and congested situations.
- Wrote reports on situational occurrences, activities performed and unusual incidents observed.
- Maintained a log of all incidents reported and a daily log of orders and basic information for the security force.
- Patrolled postal facilities, as assigned, on foot or in patrol cars to provide police presence and safeguard the property.
- Provided first aid response during emergency situations.
- Made contact with local emergency and law enforcement personnel to respond to incidences including burglaries, hold-ups, medical emergencies, and other events requiring immediate responses.
- Maintained coordination and communication with local authorities in the Metropolitan area.
- Controlled access to building at an assigned post and enforced regulations that require proper identification upon entry and throughout the facility.
- Operated X-ray machines and metal detectors at entry points to eliminate security risks.
- Detained, separated and escorted employees and non-employees when necessary.
- Directed and controlled crowds during protest demonstrations and building evacuations.
- Operated the Control Center which included maintaining radio and patrol logs, monitoring interior and exterior video cameras, monitoring the building access control system, receiving incoming calls, responding to emergency calls, dispatching officers, monitoring various alarm systems, and processing lost and found items.
- Responded quickly to dispatch and took appropriate action at scene of incident while gathering preliminary investigation information as a first responder to the scene.
- Monitored and investigated suspicious persons and situations and unusual activities.
- Participated in covert, undercover investigations to uncover ongoing crimes and crimes in progress.
Inspection Service Operations Technician07/2012 to 10/2012United States Postal ServiceCity , STATE
- Performed Inspection Service vehicle inventory, accountability, and driver assignments.
- Created monthly vehicle usage reports.
- Solicited pricing information for vehicle maintenance and special services.
- Satisfied vehicle administration, license plates, registrations, inspection, and title requirements.
- Collected and recorded gas receipts, vehicle mileages, and reconciled fuel purchases.
- Coordinated maintenance of law enforcement vehicle equipment such as: emergency lights, sirens, radio, first aid and hazmat kits.
- Secured and managed the custody of sensitive area and Inspection Service keys.
- Generated and reconciled requisitions for the USPIS Security and Crime Prevention Group.
- Recorded and maintained serial numbers and custodian information for special computer equipment.
- Collected, distributed, and accounted for incoming mail pieces; processed outgoing mail.
- Verified clearances, identification, and authorizations for employee and contract personnel.
- Granted building access through the issuance of security badges (photo ID's) to employees and contractors.
- Troubleshot and resolved security badge access authorization and security related issues.
- Assisted in determining the sensitivity of data and developing procedures and controls to meet security requirements.
- Operated standard office machines such as; duplicating, shredding and fax machines.
- Administered special assignments and award programs.
- Replenished and maintained the appearance of Inspection Service supply rooms.
Customer Service Supervisor06/2007 to 07/2007United States Postal ServiceCity , STATE
- Authorized overtime work.
- Supervised the distribution and dispatch of mail and other mail handling activities, including handling change of address mail; ensures that proper procedures are followed related to receipt, recording, and delivery of accountable mail.
- Supervised window services to the public and conducted audits of employee flexible accountabilities.
- Established work schedules and allocated work hours to meet service requirements; rescheduled assignments based on changes in mail volume and human resource availability.
- Analyzed delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and computer models; made recommendations to improve operations.
- Supervised a medium-size group of craft employees; provided on-the-job training; ensured complete training in current operating and safety procedures; assessed employee performance and provided guidance and direction to employees regarding work performance; made recommendations for performance improvement; and ensured development of employees in the work unit.
- Established effective work team relationships; involved employees in decisions that affect them; and encouraged decision making at the lowest possible level.
- Had frequent contact with the public, large volume mailers, and representatives of community, business, or mailing organizations to respond to mailing inquiries.
Lead Sales Service Associate04/2000 to 06/2007United States Postal ServiceCity , STATE
- Greeted and assisted customers with purchases of postal products for mailing.
- Sold and maintained sufficient inventory of stamps, stamped envelopes, other retail products and services by the use of a computerized system.
- Accepted and delivered packages and accountable mail.
- Issued and cashed foreign and domestic postal money orders.
- Accepted and responded to customer claims and inquiries, handled customer returns, and provided information to customers regarding postal regulations.
- Set up, arranged, and replenished displays, merchandise and shipping forms to ensure the appearance of the store was presentable to customers.
- Verified and recorded sales floor inventory and shrinkage.
- Brought inventory discrepancies and shrinkage reports to the supervisor's attention.
- Maintained, replenished and troubleshot the APC (Automated Postal Center) machine.
- Rented post office boxes, received rental payments, and completed related forms.
- Assigned and cleared accountable items.
- Distributed schemes of incoming mail by delivery point and outgoing mail for dispatch.
- Performed additional duties such as: maintained records of mails, faced and canceled mail, labeled and tied out mail for dispatch and other related duties for distribution.
Education
Certificate: Computer A+Computer AnalyticsCity, State, USA
Select One: Computer Programming and Database AdministrationStrayer UniversityCity, State, USA
Computer ScienceWest Virginia Wesleyan CollegeCity, State, USA
Skills & Accomplishments
- Sensitive Security Clearance
- Firearm (pistol & shotgun), Baton & Handcuffs
- Defensive Tactics & Officer Survival Training
- First Aid, CPR & AED
- Building Security Access Control System
- ID Photo Badge Printer
- Digital & Ink Fingerprinting
- CCTV Cameras
- Metal Detector & X-ray Machine
- Two-Way Radio & Mic
- MS Word, MS Excel, MS PowerPoint, MS Access & MS Publisher
- Shredder, Calculator, Adding Machine, Copier, Fax, Scanner
- Formally commended by superiors for exemplary performance.
- Presented by superiors numerous Certificates of Appreciation awards and monetary awards.
- Received Letters of Appreciation from individuals I've provided assistance.
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Resume Overview
School Attended
- Computer Analytics
- Strayer University
- West Virginia Wesleyan College
Job Titles Held:
- Postal Police Supervisor
- Postal Police Officer
- Inspection Service Operations Technician
- Customer Service Supervisor
- Lead Sales Service Associate
Degrees
- Certificate : Computer A+
Select One : Computer Programming and Database Administration
Computer Science
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