pos field technician resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Service-oriented Field Technician with history of success maximizing customer satisfaction and supporting attainment of financial, regulatory, and operational objectives. Skilled in managing documentation, inventory, and reporting - playing key roles in effective allocation of resources. Practiced in various levels of computer equipment repair and maintenance. Organized and dependable as well as successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Customer Service
  • Web Security
  • Diagnostics & Troubleshooting
  • Good Telephone Etiquette
  • Dependable & Responsible
  • Organization & Time Management
  • Interpersonal Communication
  • Self-Motivated
  • Maintenance & Repair
  • Hardware & Software Installation
  • Technical Analysis
  • Project Management
  • Technical Support
  • Programming
  • Search Engine Optimization (SEO)
  • Stakeholder Relations
  • Cross-Functional Communications
Work History
POS Field Technician, 08/2021 to Current
Path MedicalBradenton, FL,

Provide troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.

  • Maintain detailed records of field measurements and data.
  • Deliver high-quality work by diligently following standard operating procedures.
  • Train and guide new technicians to optimize efficiency.
  • Adhere to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
  • Read and interpret technical manuals and schematics to understand systems' design and operations.
  • Prepare and submit reports on work performed and provide progress updates to management.
  • Continuously achieve successful repairs by applying technical skills and operations knowledge.
  • Communicate with supervisor regarding issues and progress.
  • Calibrate new and existing equipment for optimal performance.
  • Identify potential problems and prevent equipment failure through regular inspections.
  • Collaborate with other field technicians to resolve complex technical issues.
  • Communicate with customers to provide updates, gather information, and resolve issues.
  • Prioritize and manage multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Inspect, evaluate, and calibrate electrical and mechanical systems and components.
  • Diagnose and repair problems with electrical and mechanical systems.
  • Tend to machines, troubleshoot malfunctions, and complete basic repairs to keep equipment fully functional and well-maintained.
  • Research and implement new technologies and equipment.
  • Test systems, noting issues and completing preventive maintenance.
  • Demonstrate to customers proper methods for operating equipment following installations.
Assistant Manager, 07/2021 to 07/2022
Advanced Auto PartsCity, STATE,

Worked collaboratively with management and team to ensure quality servicing of diverse clientele.

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked with loss prevention in monitoring shopper behavior.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Refunded payments, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Maintained clean sales floor and straightened merchandise.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted brand, products, services, and solutions to customers.
  • Logged reports, expenses, receipts, and sales in company database.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Developed professional relationships with customers to increase loyalty, retention, and rapport.
System Administrator and IT Specialist, 01/2016 to 01/2021
Emerald City Pet RescueCity, STATE,

Performed general administration (Quickbooks), server maintenance, and basic IT functions.

  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Created and updated records and files to maintain document compliance.
  • Identified communication channels to set roadmap to distribute information.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Supported enterprise-wide rollout of Avimark tool by aiding with design, development, and deployment of key features.
High School Diploma: , Expected in to West Seattle High School - Seattle, WA
  • Received a West Seattle Academic Achievement Award.
  • Member of Foster School of Business Young Executives of Color leadership / mentorship program - learning from high-level executives of major business and Fortune 500 companies.
Software Development Certification: , Expected in 07/2022 to University of Washington - Seattle, WA

TIPS Certified exp: 8/20/2022

Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • West Seattle High School
  • University of Washington

Job Titles Held:

  • POS Field Technician
  • Assistant Manager
  • System Administrator and IT Specialist


  • High School Diploma
  • Software Development Certification

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