Dependable, hardworking and eager to learn and grow customer service experience. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision, as well as working with other team members. Highly organized worker bringing great communication skills and strong attention to detail.
Skills
Exemplify customer service practices, while promoting customer service satisfaction.
Knowledge in Microsoft Office, Excel, PowerPoint, and Microsoft Word.
Proficient in operating peripheral devices.
Able to type 38 words per minute.
Handle general public inquiries and requests for information.
Maintain cleanliness and organization of work area.
Able to work independently with little supervision, and work well with team members.
Handle delicate situations, such as customer complaints with professionalism.
Work History
Porter, 01/2021 to Current Help Usa – Manhattan, NY,
Assessed high-traffic areas, including hallways, lobby areas and front desk for cleanliness.
Assisted over 40 customers per day.
Demonstrated commitment through impeccable attendance and quality performance.
Cleaned and organized bathrooms, game rooms, storage rooms, and porter closet.
Completed or assigned cleaning duties, including sweeping, mopping and window-cleaning.
Communicated with coworkers and managers about completed duties.
Sanitized high-traffic areas and equipment with approved cleaning supplies.
Cleaned and organized building areas as required.
Performed cleaning and maintenance duties as directed.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Responded immediately to calls from personnel to clean up spills and wet floors.
Customer Service Representative, 11/2020 to 01/2021 Td Bank Group – Barnegat, NJ,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with up to 3 calls in queue per minute.
Assisted customer with discovering providers and PCPs around their area.
Restaurant Team Member, 12/2019 to 05/2020 Burger King Corporation – King George, VA,
Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Assisted and served over 30 customers per day.
Used cash registers and calculators to prepare bills, accept payments and make change.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Prepared food orders for customers by noting customizations and portion sizes.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Prepared beverages and filled food orders for customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Kept register accurate through correct billing, payment processing and cash management practices.
Restaurant Team Member, 02/2019 to 10/2019 Burger King Corporation – Kings Mountain, NC,
Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Used cash registers and calculators to prepare bills, accept payments and make change.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Prepared food orders for customers by noting customizations and portion sizes.
Assisted over 30 customers per day.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Prepared beverages and filled food orders for customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Kept register accurate through correct billing, payment processing and cash management practices.
Education
High School Diploma: , Expected in 05/2019 Killeen High School - Killeen, TX, GPA:
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