Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Adaptable Day Porter with proven leadership skills. A dependable professional skilled at getting tasks completed in a timely fashion. Documented ability to coordinate multiple, concurrent projects within deadlines.

  • Customer service skills
  • Quick learning
  • Cross-functional collaboration
  • Data entry
Porter, 09/2019 - Current
Bowlero Corp Northglenn, CO,
  • Sanitized frequented areas and equipment using company approved supplies.
  • Adhered to company-defined safety protocols and OSHA regulations.
  • Demonstrated dedication and work ethic through consistent attendance and top-level performance.
  • Cautiously operated new and customer vehicles while adhering to all corporate safety measures.
  • Greeted, assisted/directed customers.
  • Delivered vehicles to and from dealerships.
  • Move vehicles on the lot to proper places while maintaining proper speed.
  • Performed basic maintenance and cleaning, as needed.
  • Thoroughly cleaned to maintain organized and welcoming environment.
  • Wiped down various surfaces, including computers and desks, using approved cleaning products to prevent growth of bacteria and viruses.


  • Processed returned paperwork for parts in accordance with store policy.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Received payments for services performed on vehicle and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Assisted trainees with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, opening/ closing procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.

Service Advisor

  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Cross-trained on cashiering and rental roles in order to provide skilled back-up for customer-facing teams.

Porter, 08/2018 - 09/2020
Bowlero Corp Orange Park, FL,
  • Tracked and documented completed duties.
  • Notified building managers about needed repairs.
  • Completed or delegated cleaning duties, including sweeping, floor maintenance and window-washing.
  • Maintained inventory of all cleaning supplies.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Maintained clean and tidy appearance in guest areas, such as reception, waiting areas and hallways.
  • Sanitized frequented areas and equipment using company approved supplies.
  • Performed basic maintenance and cleaning, as needed.
  • Demonstrated dedication and work ethic through consistent attendance and top-level performance.
  • Thoroughly cleaned to maintain organized and welcoming environment.
  • Performed various tasks by managers including filing paperwork, running paperwork, assisting to keep keys in order/ track of to prevent loss.
  • Dropped off/picked up customers to and from work/home.
  • Test drover vehicles for technicians to ensure customer complaint/ issues have been fixed properly.
Hose/Assistant Equipment Manager, 10/2018 - 08/2019
Jake Steamer The Carpet Cleaner City, STATE,
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.
  • Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
  • Performed in-depth cleaning of home environments, including carpets, rugs, tile and grout, furniture and mattresses.
  • Ensured all carpet stains were removed and interiors received air freshener spray.
  • Explained cleaning process to residential customers upon arrival at home and answered questions.
  • Cleaned and sanitized carpets and upholstery using steam cleaners for residential and commercial customers.
  • Utilizes digital timekeeping system to document hours worked per day.
  • Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
  • Cleaned vehicle interior surfaces such as carpets, floor mats and seats.
  • Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
  • Used special treatments to remove stains without damaging surfaces.
  • Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
  • Provided every customer with top-notch service and satisfied each client's individual needs.
  • Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
  • Maintained cleaning machines and tools and verified excellent condition before using at customer site.
  • Expanded cleaning services to tile, grout and hardwood floors upon customer advance request.
  • Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Utilized manual and electric cleaning equipment, adhering to all safety processes to minimize risk.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
74D Chemical Operations Specialist, 05/2017 - 07/2017
United States Army City, STATE,
  • Performed various tasks including cleaning, organizing and maintaining a safe environment.
  • Studied for practice exams, exercise documents and interactive videos
  • Developed skill-specific training to enhance my abilities.
  • Teams to address field and base concerns with minimal delays.
  • Enhanced team building, solving issues with in our group.

Education and Training
High School Diploma: , Expected in 05/2017
Brownfield High School - Brownfield, TX

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School Attended

  • Brownfield High School

Job Titles Held:

  • Porter
  • Porter
  • Hose/Assistant Equipment Manager
  • 74D Chemical Operations Specialist


  • High School Diploma

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