- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Adaptable Day Porter with proven leadership skills. A dependable professional skilled at getting tasks completed in a timely fashion. Documented ability to coordinate multiple, concurrent projects within deadlines.
- Customer service skills
- Quick learning
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- Cross-functional collaboration
- Data entry
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Porter, 09/2019 - Current
Bowlero Corp – Northglenn, CO,
- Sanitized frequented areas and equipment using company approved supplies.
- Adhered to company-defined safety protocols and OSHA regulations.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Cautiously operated new and customer vehicles while adhering to all corporate safety measures.
- Greeted, assisted/directed customers.
- Delivered vehicles to and from dealerships.
- Move vehicles on the lot to proper places while maintaining proper speed.
- Performed basic maintenance and cleaning, as needed.
- Thoroughly cleaned to maintain organized and welcoming environment.
- Wiped down various surfaces, including computers and desks, using approved cleaning products to prevent growth of bacteria and viruses.
CASHIER
- Processed returned paperwork for parts in accordance with store policy.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Received payments for services performed on vehicle and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Assisted trainees with completing end-of-day counts and securing funds to prevent loss or theft.
- Trained new employees in cashiering procedures, offering assistance in resolving any issues.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new team members in cash register operation, opening/ closing procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
Service Advisor
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Explained amount for expected services and provided detailed answers to customer questions.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Cross-trained on cashiering and rental roles in order to provide skilled back-up for customer-facing teams.
Porter, 08/2018 - 09/2020
Bowlero Corp – Orange Park, FL,
- Tracked and documented completed duties.
- Notified building managers about needed repairs.
- Completed or delegated cleaning duties, including sweeping, floor maintenance and window-washing.
- Maintained inventory of all cleaning supplies.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Maintained clean and tidy appearance in guest areas, such as reception, waiting areas and hallways.
- Sanitized frequented areas and equipment using company approved supplies.
- Performed basic maintenance and cleaning, as needed.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Thoroughly cleaned to maintain organized and welcoming environment.
- Performed various tasks by managers including filing paperwork, running paperwork, assisting to keep keys in order/ track of to prevent loss.
- Dropped off/picked up customers to and from work/home.
- Test drover vehicles for technicians to ensure customer complaint/ issues have been fixed properly.
Hose/Assistant Equipment Manager, 10/2018 - 08/2019
Jake Steamer The Carpet Cleaner – City, STATE,
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.
- Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
- Performed in-depth cleaning of home environments, including carpets, rugs, tile and grout, furniture and mattresses.
- Ensured all carpet stains were removed and interiors received air freshener spray.
- Explained cleaning process to residential customers upon arrival at home and answered questions.
- Cleaned and sanitized carpets and upholstery using steam cleaners for residential and commercial customers.
- Utilizes digital timekeeping system to document hours worked per day.
- Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
- Cleaned vehicle interior surfaces such as carpets, floor mats and seats.
- Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
- Used special treatments to remove stains without damaging surfaces.
- Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
- Provided every customer with top-notch service and satisfied each client's individual needs.
- Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
- Maintained cleaning machines and tools and verified excellent condition before using at customer site.
- Expanded cleaning services to tile, grout and hardwood floors upon customer advance request.
- Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Utilized manual and electric cleaning equipment, adhering to all safety processes to minimize risk.
- Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
74D Chemical Operations Specialist, 05/2017 - 07/2017
United States Army – City, STATE,
- Performed various tasks including cleaning, organizing and maintaining a safe environment.
- Studied for practice exams, exercise documents and interactive videos
- Developed skill-specific training to enhance my abilities.
- Teams to address field and base concerns with minimal delays.
- Enhanced team building, solving issues with in our group.
High School Diploma: , Expected in 05/2017
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Brownfield High School - Brownfield, TX
GPA:
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