Adaptable Day Porter with proven leadership skills. A dependable professional skilled at getting tasks completed in a timely fashion. Documented ability to coordinate multiple, concurrent projects within deadlines.
Skills
Customer service skills
Quick learning
Cross-functional collaboration
Data entry
Experience
Porter, 09/2019 - Current Bowlero Corp – Northglenn, CO,
Sanitized frequented areas and equipment using company approved supplies.
Adhered to company-defined safety protocols and OSHA regulations.
Demonstrated dedication and work ethic through consistent attendance and top-level performance.
Cautiously operated new and customer vehicles while adhering to all corporate safety measures.
Greeted, assisted/directed customers.
Delivered vehicles to and from dealerships.
Move vehicles on the lot to proper places while maintaining proper speed.
Performed basic maintenance and cleaning, as needed.
Thoroughly cleaned to maintain organized and welcoming environment.
Wiped down various surfaces, including computers and desks, using approved cleaning products to prevent growth of bacteria and viruses.
CASHIER
Processed returned paperwork for parts in accordance with store policy.
Worked closely with front-end staff to assist customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Received payments for services performed on vehicle and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Assisted trainees with completing end-of-day counts and securing funds to prevent loss or theft.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Processed customer payments quickly and returned exact change and receipts.
Trained new team members in cash register operation, opening/ closing procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Service Advisor
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Recommended additional, useful services to customers, which helped to increase overall sales.
Explained amount for expected services and provided detailed answers to customer questions.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Contributed to business growth by confirming customer satisfaction with service and quality.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Consulted with customers to determine best methods to resolve service and billing issues.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Cross-trained on cashiering and rental roles in order to provide skilled back-up for customer-facing teams.
Porter, 08/2018 - 09/2020 Bowlero Corp – Orange Park, FL,
Tracked and documented completed duties.
Notified building managers about needed repairs.
Completed or delegated cleaning duties, including sweeping, floor maintenance and window-washing.
Maintained inventory of all cleaning supplies.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
Maintained clean and tidy appearance in guest areas, such as reception, waiting areas and hallways.
Sanitized frequented areas and equipment using company approved supplies.
Performed basic maintenance and cleaning, as needed.
Demonstrated dedication and work ethic through consistent attendance and top-level performance.
Thoroughly cleaned to maintain organized and welcoming environment.
Performed various tasks by managers including filing paperwork, running paperwork, assisting to keep keys in order/ track of to prevent loss.
Dropped off/picked up customers to and from work/home.
Test drover vehicles for technicians to ensure customer complaint/ issues have been fixed properly.
Hose/Assistant Equipment Manager, 10/2018 - 08/2019 Jake Steamer The Carpet Cleaner – City, STATE,
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.
Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
Performed in-depth cleaning of home environments, including carpets, rugs, tile and grout, furniture and mattresses.
Ensured all carpet stains were removed and interiors received air freshener spray.
Explained cleaning process to residential customers upon arrival at home and answered questions.
Cleaned and sanitized carpets and upholstery using steam cleaners for residential and commercial customers.
Utilizes digital timekeeping system to document hours worked per day.
Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
Cleaned vehicle interior surfaces such as carpets, floor mats and seats.
Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
Used special treatments to remove stains without damaging surfaces.
Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
Provided every customer with top-notch service and satisfied each client's individual needs.
Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
Maintained cleaning machines and tools and verified excellent condition before using at customer site.
Expanded cleaning services to tile, grout and hardwood floors upon customer advance request.
Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
Checked inventory for required supplies and made lists for needed cleaning products.
Utilized manual and electric cleaning equipment, adhering to all safety processes to minimize risk.
Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
74D Chemical Operations Specialist, 05/2017 - 07/2017 United States Army – City, STATE,
Performed various tasks including cleaning, organizing and maintaining a safe environment.
Studied for practice exams, exercise documents and interactive videos
Developed skill-specific training to enhance my abilities.
Teams to address field and base concerns with minimal delays.
Enhanced team building, solving issues with in our group.
Education and Training
High School Diploma: , Expected in 05/2017 - Brownfield High School - Brownfield, TX GPA:
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