population health coordinator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Personable, ambitious, and results-oriented professional with extensive customer service experience specializing in the medical and banking industry. Committed to ensuring customer satisfaction and successful company growth. Skilled in organization, communication and adapting to new situations and challenges to best enhance the organization. Motivated to learn, grow and excel.

  • Bilingual - Portuguese and English
  • Fast learner
  • Accurate, detailed and organized
  • Strong customer relations
  • Efficient multi-tasker
  • Dependable
  • Excellent communication skills
  • Time management
  • Works well under pressure
  • Team leadership
  • Office management
  • Report analysis
  • Cash handling expertise
  • Compliance, banking, and medical laws and regulations
  • Risk analysis and management
  • Quality control
  • Data analysis and management
  • Project planning and development
  • Scheduling and calendar management
Work History
Population Health Coordinator, 09/2021 - Current
Amita Health Orange Park, FL,
  • Coordinated with primary care providers and specialists to build and implement healthcare plans specific for individual patient's conditions, treatments and diagnoses.
  • Produced high-quality reports, spreadsheets and presentations for providers to review and act upon based on patient appointments, chronic conditions, lab results, and financial goals for the company.
  • Provided quality clerical support to primary care providers by entering data, managing documents, arranging meetings, corresponding to emails and overseeing the operation of patient care.
  • Outreached to patients to schedule appointments, obtain recent vital signs, order overdue lab work and assist with medication management.
  • Coordinated meetings, reports and presentations for successful Diabetes Program collaboration with the Diabetes Education Center and MRPG.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Identified issues, analyzed information and provided solutions to problems.
  • Created plans and communicated deadlines to ensure projects were completed on time.
Registration Scheduler, 11/2018 - 09/2021
First National Bank Texas Belton, TX,
  • Seated at the front desk of a busy doctors office, with a job role that includes including greeting visitors, directing telephone calls and providing information for inquiries
  • Accommodating patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues
  • Scheduling procedures, office visits, physical exams, mental health evaluation for an average of 150 patients a day
  • Completes forms, reports, logs and records to ensure that all documentation for insurances and our billing department are quickly and accurately handled
  • Copy, log and scan supporting documentation
  • Adhere to strict HIPAA guidelines at all times according to company policy
  • Obtain payments from patients and scanned identification and insurance cards
  • Check patient data including insurance, demographic and health history to ensure all information was current
  • Respond to correspondence from insurance companies to verify patient's coverage
  • Liaise between patients and physicians to ensure patient comprehension of treatment plans
  • Aid with prescription refill requests
  • Efficiently perform insurance verifications
  • Review and send medical records to other physicians upon request
  • Contact patients regarding unpaid and underpaid accounts to resolve issues
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
  • Responded quickly to medical emergencies to promote best possible health outcomes
Senior Personal Banker, 06/2011 - 11/2018
Milford Federal Bank City, STATE,
  • June 2011 - Teller, June 2013 Customer Service Representative, September 2014 - Senior Teller/ CSR, February 2016 - 2018 - Senior Personal Banker Supervisor / Assistant Compliance Officer
  • Proficiently process all customer transactions, including deposits, withdrawals, mortgage payments, money orders, checks, wires, transfers, new account openings and account maintenance
  • Established new customer accounts including checking, savings, and loan accounts
  • Referred and promoted bank services and products
  • Balanced ATM, vault, cash box and Cash Recycler Audits
  • Trained new employees
  • Opening and closing procedures of the branch
  • Supervised Branch while manager was out of the office
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Awarded Employee of the Quarter September 2018
  • Assisted customers in person, by phone, email and online banking
  • Counted and packaged currency and coins to Federal Reserve Bank
  • Compliance and Branch Administrative Reports due daily and monthly
  • Reviewed new/existing account opening paperwork, loan dept paperwork, Chexsystems reviews, monitored customers with suspicious activity large cash transactions, filed and updated records with current paperwork on file for all employees and customers
  • Continued education on current banking products and services through ABA training courses to compliance standards
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Bachelor of Science: Business Management, Expected in 2017
Framingham State University - Framingham, MA,
Status -

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Resume Overview

School Attended

  • Framingham State University

Job Titles Held:

  • Population Health Coordinator
  • Registration Scheduler
  • Senior Personal Banker


  • Bachelor of Science

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