Established population health coordinator seeking an exciting and challenging career in order to utilize skills in organization, customer service, and communication. Excellent knowledge of care options, financial impacts and insurance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with passion for patient advocacy.
Skills
CBSI/Allscripts
Microsoft word/Excel/ Power Point
E-Clinical Works
Scheduling
Team Meetings
Insurance Verification
Insurance Billing
Copays / Coins / Deductibles
Front-Office Operations
ICD 10 Coding
EMR Systems
Financial Reporting Coordination
Utilization Optimization
Work History
06/2019 to Current
Population Health CoordinatorFrancisan Health – Chesterton, IN, ROCKVILLE, MD
Reviews and analyzes population and patient data related to clinical care and outcomes, to evaluate performance, reveal trends, and identify opportunities
Prepares various reports to present findings and to highlight successes and opportunities for improvement or intervention
Identify patients at risk for poor outcomes and those who may require more intensive services; provides additional outreach and frequent follow up (by phone and in-person) to this population
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Identified plans and resources required to meet project goals and objectives.
Developed and initiated projects, managed costs, and monitored performance.
Managed up to 55 providers and all their Gaps in Care.
Achieved project deadlines by coordinating with contractors to manage performance.
Completed data entry tasks with accuracy and efficiency.
Analyzed electronic health records to identify areas for care improvement and cost reduction.
Maintained excellent attendance record, consistently arriving to work on time.
07/2014 to 06/2019
Medical AssistantLaser Eye Institute – Troy, MI, MD
Perform specimen collection producers, phlebotomy and urine collection
Assist physician with minor in office procedures, including administration of vaccines and prescribed medications
Ensures all reports, labs and physician notes are added to patient’s chart.
Obtained client medical history, medication information, symptoms and allergies.
Sanitized, restocked and organized exam rooms and medical equipment.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
06/2011 to 07/2014
Front Desk ReceptionistNidec Motors – Mankato, MN, Germantown, MD
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Transcribed phone messages and relayed to appropriate personnel.
Monitored office supplies by checking inventory and placing orders.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Completed clerical duties and tasks for clinic administration.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Adhered to strict HIPAA guidelines to protect patient privacy.
Helped patients complete necessary medical forms and documentation.
Organized paperwork such as charts and reports for office and patient needs.
Managed over 50 patient call per day.
Education
Expected in 12/2023
Associate of Science: Montgomery College - Rockville, MD GPA:
Expected in 10/2014
Certificate : Medical Assistant TESST College of Technology - Beltsville, MD, GPA:
Awarded Perfect Attendance
Expected in 06/2007
High School Diploma: Damascus High School - Damascus, MD GPA:
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